GLEN JOHNSON

**** ********** **. * San Antonio, Texas 78230 * Cell: 210-***-**** *

accfjj@r.postjobfree.com

SUMMARY of QUALIFICATIONS

Results-oriented and dedicated professional with demonstrated success in

sales and account management within the insurance, real estate, and banking

industries. Highly qualified with exceptional verbal/written communication

and strong leadership skills to effectively resolve problems and provide

superior customer service. Track record of achievement with outstanding

success in building and maintaining customer relationships. Proficient in

Microsoft Office (Word, Excel, PowerPoint). Fluent in English and Spanish.

Consistently promoted to positions of increased responsibility.

LICENSURE: Texas Property and Casualty Insurance License, Texas

Mortgage Loan Officer License, Notary Public License, and Texas Real Estate

Sales License

AREA OF EXPERTISE

* Consultative Sales * Sales and Marketing * Staff Leadership

* Problem Resolution * New Business Development * Customer Service

* Key Account Management * Research and Analysis * Employee

Relations

PROFESSIONAL EXPERIENCE

Mortgage Loan Processor

USAA Federal Savings Bank

08/27/2012 - Present

Process conventional and VA home loan requests. Analyzes financial and

credit data to determine the acceptability of loan risk in support of bank,

investor, and regulatory policies. Responds to borrower and third party

phone calls to keep appropriate parties informed of loan status and meets

service level objectives for completing mortgage applications.

Initiate follow-up phone calls to applicants and third parties to obtain

necessary loan documentation, title and/or collateral information

STORE MANAGER

08/18/2011 - 08/22/2012

TMX Finance

-Manage all aspects of day to day operations of branch location as directed

by general and district managers.

-Ensure highest level of customer service in order to generate repeat and

referral business.

-Appraise automobiles, present loan and payment options, generate

contracts, close loans, and generate borrower loan checks.

-Conduct business to business marketing in order to develop and establish

referral partners throughout the local business community.

-Conduct residential marketing.

-Ensure lending compliance procedures are being followed regarding

contracts, documentation, and communications with borrowers.

-Generate daily and monthly sales performance reports and establish a plan

of action in order to meet monthly sales goals.

-Daily collection duties including customer field visits.

-Conduct daily accounting procedures including balancing and preparing

deposits.

-Responsible for opening and closing store and ensuring that all security

procedures are being followed.

-Assist with recruiting, training, and mentoring new employees.

MORTGAGE OPERATIONS, WEB CUSTOMER SERVICE, TECHNICAL SUPPORT

11/2010 - 06/2011

Cornerstone Mortgage Company- MortgageMatch.com

-Provide clients with technical support for issues encountered while using

the Mortgagematch.com national website including assistance with password

reset, completion of online mortgage application, and formatting online

application data for origination.

-Troubleshoot and document technical issues, create ticket, and escalate to

level 2 support technician if necessary.

-Assist clients with completing mortgage pre-qualification applications,

run credit check, and refer applicants to licensed loan officers.

-Answer mortgage inquiry questions within compliance guidelines.

-Counsel declined applicants on improving credit for future submission of

application.

-Mortgage loan processing duties

-Initial point of client contact for advertising and marketing campaigns

REALTOR, BUYER'S AND SELLER'S AGENT, PROPERTY MANAGER

10/2007 - 11/2010

REMAX 360

Conduct property searches and provide a comparative market analysis to

clients who are interested in purchasing residential and rural property.

Schedule and show requested properties. Submit home purchase offers

structured according to buyer and mortgage lender's requirements and

negotiate with sellers and listing agents. Attend home inspections and

coordinate with title companies, appraisers, and other real estate related

professionals in order to expedite closing. List and market properties for

sellers, assist them with negotiations and coordinate closings.

. Prospect, network, and build business relationships with new and

existing clients and other industry professionals while expanding a

referral base.

. Gather, review, and submit any documentation required by mortgage

lender in order to insure successful and timely closing.

. Successfully represent clients for home purchases and sales in all

areas of San Antonio and surrounding counties.

. Provide real estate investors with a weekly list of properties sold

below market value with significant re-sale or rental potential in as-

is condition or after repairs and renovations have been completed.

. Coordinate repairs, renovations, and provide property management

services to local and out of town investors after home purchases are

completed.

. Market, lease, and manage single family residential property.

CONSUMER LENDING BANK SALES SPECIALIST 2006 - 2007

USAA Federal Savings Bank, San Antonio, Texas

Conducted needs analysis, interviewed members, and suggested appropriate

personal banking products, including consumer and mortgage loans for the

military community. Completed loan applications and originated/obtained

approval through the appropriate lending authority. Educated members on

loan details, the funding process, loan alternatives, and ancillary

products such as Credit Life, P&C Insurance, and Auto Negotiation Services.

. Formulated recommendations regarding the loan application format to

help streamline the loan origination process.

. Received certificates of achievement for meeting and exceeding sales

goals and quotas.

. Awarded a banner and a Peer Partnership Certificate for providing

exceptional customer service.

MEMBER ACQUISITIONS OPERATIONAL ACTIONS SPECIALIST, (2003 - 2006)

MEMBER ACQUISITIONS PROPERTY and CASUALTY AGENT, (1999 - 2003)

USAA Property and Casualty, San Antonio, Texas

Successfully sold property and casualty lines of business for all states

and foreign locations. Identified and analyzed buyers' short-term and long-

term insurance needs and advised of appropriate coverage. Handled complex

multi-policy quotes and underwriting referrals. Performed risk assessment,

gathered information, and issued policies tailored to the clients'

requirements. Processed checking/savings accounts and credit cards for new

and existing members by telephone.

. Implemented changes to the policy application guidelines to simplify

the Internet insurance application process.

. As part of a focus group, provided feedback to improve the employee

scheduling process.

SALES REPRESENTATIVE / OFFICE MANAGER / SUPERVISOR 1991 - 1999 Johnson's

Mexico Insurance, Laredo, Texas

Managed and oversaw daily operations, underwriting, bookkeeping, and

advertising. Supervised and mentored a staff of six. Performed inventory,

ordered supplies, and replenished change fund. Verified deposits and daily

sales recaps.

. Set up and helped establish branch offices at US/Mexico border

locations.

EDUCATION / TRAINING

MCSA Certification/Information Technology Courses (in process), Tech

Skills

Bachelor of Science in Business (in process), University of Phoenix, OSHA

30 Hour Outreach General Industry, OSHA Training Institute,

San Antonio Board of Realtors Education Center (over 300 hours of core real

estate, MCE, and SAE courses)

Champion's School of Real Estate (30 hours in banking ethics and Texas

mortgage loan regulations)

Integrity Sales program, USAA.

AFFILIATIONS

San Antonio Real Estate Investors Association - Texas Insurance

Professionals / National Association of Realtors - Texas Association of

Realtors - San Antonio Board of Realtors

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