Customer Service Quality

Shadya Sherri George

*** ***** **** **., *******, TN 37716

accffr@r.postjobfree.com; accffr@r.postjobfree.com

865-***-**** home; 865-***-**** mobile

Objective Give providers full confidence in the meaning of their lab results for every patient, every time. Have auditors

congratulating the organization for their outstanding contribution to progressive and proactive quality in

patient care. Provide vision driven quality that makes a difference.

Education 12.0 hr Graduate Level Courses in Quality Assurance from California State Dominguez Hills 2012 – current GPA 3.7

3.0 hr Graduate Level Course in Laboratory Quality Management from Loma Linda University 2008, GPA 4.0

Completed Medical Technology Program at UT Medical Center in Knoxville Dec. 1997, GPA 4.0

MT education and training at 600 bed Level 1 trauma center and research hospital in all

laboratory departments including UT genetics lab and flow-cytometry.

BS Biology/AS Chemistry from the University of Tennessee at Chattanooga, GPA 3.92

Medical Laboratory Scientist, (ASCP)CM ; Licensed State of Tennessee as a Medical Laboratory Supervisor

License

Capabilities Excellent team builder, coach, mentor, teacher, trainer and communicator

Purpose driven with strong responsibility, dependability, loyalty and self-motivation

Highly organized and efficient with strong attention to details

Resilient, positive, and thrive in a challenging, fast-paced work environment

Knowledgeable application of laboratory CLIA, CAP, COLA, FACT-JACIE, and FDA standards

Excellent computer skills, Microsoft Office Word, Excel spreadsheet programming, & Power Point

Experienced trouble-shooting & problem solving

Thrive on developing improvements in process, technical applications, and regulatory compliance

Engaged, Inclusive, collaborative leadership style;

Excellent investigation, assimilation, and application of best practices.

Take ownership of departmental outcomes and come with recommendations, not complaints.

Achievements

Completed numerous process improvement and validation studies in the cellular therapy lab including programming of

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electronic calculating, and conditionally formatted processing worksheets and regression analysis and graphing using Excel

Completed the one-year Baptist Hospital Professional Advancement Program and fulfilled criteria as an expert professional

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in the field of Medical Technology. Program criteria included areas such as research studies, mentoring, JACHO & CAP

inspection preparedness, professional behavior, competency development, instruction, writing laboratory procedures,

continuing education, customer service, and serving on departmental committees.

Authored and developed SOP manuals for Baptist Hospital of East Tennessee Chemistry Department, Thompson Cancer

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Survival Center Stem Cell Processing Laboratory, and Thompson Oncology Group Physician Office Laboratories which

received high praise from CAP, CLIA, and FACT inspectors

Prepared for and passed CAP, FACT, and CLIA inspections with high praise since 2008.

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Successfully synchronized the IDMS standardization creatinine software updates between three laboratories, performing

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live normal range establishment studies and correlations for urine, serum, and creatinine clearance assays.

Sysmex XS-1000i Hematology Implementation and normal range study

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Received the Baptist Hospital Magic Moments Award exemplifying service, integrity and respect.

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Scored 99th percentile on GRE exam.

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Experience

Stem Cell Processing Laboratory, Thompson Cancer Survival Center Sept. 2008-present.

William Konomos, MD: Stem Cell Laboratory Director 865-***-**** ext 129; accffr@r.postjobfree.com

Spence McCachren, MD: Thompson Oncology Group Laboratory System Director 865-***-****; accffr@r.postjobfree.com

Quality Manager of Cellular Therapy Stem Cell Processing Department and Thompson Oncology Group Physician Office Labs

Preparation and cryopreservation of autologous peripheral blood hematopoietic stem cell collections for bone marrow rescue after

high dose chemotherapy treatment of lymphomas and myelomas by aseptic technique. Apply and interpret FDA, GTP, GMP,

FACT, COLA, and CLIA standards. Develop procedure manual and quality program for department, training protocols, and

competencies. Perform and prepare quality audit reports, perform statistical analysis and review for adverse trends, establish

normal ranges and quality indicator cut-off values. Prepare presentations of quality findings and recommendation for improvement

during quarterly quality meetings. Investigate best practices and technological advances in field and implement process

improvement and corrective action. Extensive validation studies for new equipment and process development.

Baptist Hospital of East Tennessee (Now Tennova). Feb. 2001- Sept. 2008.

Brenda Henderson, Laboratory Director. (Now Retired), Donna Wright, Administrative Supervisor (Now Retired). 865-***-****.

Chemistry Technical Specialist, Preceptor, Tech-in-Charge, and Retention Coordinator

Performing high volume stat and outreach laboratory testing in the areas of Hematology, Blood Bank, Chemistry, and

Microbiology. Provide leadership to evening shift staff by being available for problem solving, and by encouraging teamwork,

speed, accuracy, productivity, customer service and cleanliness. Responsible for inventory and ordering of reagents, perform

correlation studies and set up of new tests and QC ranges. Review weekly QC reports and adjust ranges or troubleshoot instruments

as needed, review daily QA & QC reports and provide coaching and feedback to improve technical skills. Train and evaluate MT

students and new employees. Prepare competencies and follow up/monitor assignments. Interpret and apply CAP standards.

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