Manager Sales

THOMAS P. RYAN

*** ******** ***, *** ****** CA **070 • 650-***-**** • ********@*******.***

Objective

A senior management position in a global

organization which would take advantage of my

25+ years of experience in Information Technology

Infrastructure, Strategy, Operations, Customer

Service and Governance in mixed (On-prem and

Cloud) ecosystems principally focused on

Operational Excellence.

Summary

Over 25 years of leadership experience

building highly successful IT, Customer

Service and applications development

organizations.

Enthusiastic team player with a proven

history of building rock solid IT

Infrastructure implementations, industry

leading Customer Services organizations,

high customer satisfaction and retention,

strategic planning and compliance.

Strong skills in organizational

development, budgeting,

policy/procedure/process design,

governance, operations, planning, M&A,

vendor management and contract

negotiations.

Experience

2010–2012

SuccessFactors, San Mateo, CA

Vice President, Information Technology

Recruited by the CIO to lead the IT

Department of SAAS based, Business

Execution software company. Global

responsibilities for Front Office and Back

Office, LAN/WAN, Security, Telephony,

Desktop/Mobile Management, Help Desk,

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Financial Control and Business Continuity.

Responsible for turning around a lagging

division that suffered from poor business

alignment, non existent process and poor

morale.

Directed Sarbanes Oxley compliance

efforts.

Managed growth of >150% with > 75%

improvement in customer satisfaction and

KPI's.

Responsible IT Executive for several

successful acquisitions.

2008–

Open Exchange Zone, San Carlos, CA

2010

CEO and Founder

Founded and led a successful on demand

business services SaaS start up and guided

from concept to funding to business plan to

site operations to delivery of version 1.0,

developing a revolutionary predictive

modeling technique called iKnow.

Successfully directed global IT Operations,

Business Development, Product Development,

Marketing, Sales and Finance in North America,

Europe, Japan, and the Asian Pacific region.

Actuate Corporation, San Mateo, CA 1997–2007

CIO and Senior Vice President Customer

Services

Personally recruited by CEO of the leading

Business Intelligence Reporting Tool enterprise

software company to lead a $75 Million profit center

and proceeded to close multiple million-dollar deals,

including annual maintenance contract, license

compliance, service offering upgrades.

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Grew service revenues from basically zero

($80k) to $75 million within 10 years while

maintaining 90% gross margins and generating 75%

of top line revenue

Made significant improvements to four key

performance indicators: streamlined the financial

close cycle by 80%, improved sales forecasting

accuracy by 65%, decreased day sales outstanding

(DSO’s) by 70%, reduced de-bookings by 90%

Achieved 20% company-wide operating

margins through strategic application of key

processes, systems, performance indicators, and

business intelligence feedback mechanisms

Drove customer retention up to 95% or higher

year-after-year providing company their lowest

attrition rates

Proposed and implemented several game-

changing initiatives that beneficially and

permanently changed company’s operating methods

and led to increased top-line and new sources of

revenue and higher operating margins (Examples

include the Shanghai Operations Center, Single Sign

On, PeopleSoft Suite implementation,

SFA/CRM/PSA implementations, SOX compliance

efforts, Business Process Engineering, BPM/KPI

implementation, and monetization of the Open

Source strategy)

Illustra / Informix Corporation, Menlo Park, CA

1995–1997

Senior Manager, Customer Services

Oracle Corporation, Redwood Shores, CA

1993–1995

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Manager, Media Products Group

Amdahl Corporation, Sunnyvale, CA 1988–1993

Manager, Software Development

Education

San Francisco State University, San Francisco CA

BS, Computer Science

College of Notre Dame, Belmont, CA

MBA, International Management

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