Human Resources Sales
Resume:
Dear Interview Committee:
Please accept my resume in application for your Director of Operations
position.
As an Executive and Human Resource Professional with more than 20 years
of service, one of my driving principals has been to follow the advice of Henry
Kissinger, “The task of a leader is to get his people from where they are to where
they have not been.” I truly believe there is no greater gift that you can give your
employees than to assist them in achieving their goals.
I am most interested in a position that offers challenges and opportunities for
travel and advancement within an organization that values integrity and
genuineness. I have an extremely high energy level which allows me to deliver
results and energize the organization as a whole.
If you believe my qualifications and experience would greatly contribute to your
organization I would welcome an opportunity to further discuss my
qualifications in detail. Thank you.
Sincerely,
Michele Gray
M ICHELE G RAY
983 Senior Avenue Dickinson, ND 58601 701-***-**** accfch@r.postjobfree.com
H U M A N R E S O U R CE S / B U S I N E S S M A N A G E M E NT
PROFESSIONAL EXPERIENCE
STEEL ENERGY, INC
SUN WELL SERVICE/BLACKHAWK ENERGY SERVICES
Director of Administration 2011 - current
Defining and introducing an entirely new HR department into the organization
Responsible for the operations and administration of 4 departments: Human Resources, IT, Payroll
and General Office Staff
Currently directly manage a staff of 20 personnel
Assist with the acquisition of two organizations (Eagle Well Service/Black Hawk Energy)
Responsible for the Recruitment and Training
Administered benefit packages
Oversaw disciplinary action and managed HR records
Administered new hire orientation program
Performed exit interviews
Conflict Resolution with field employees on a regular basis
Advised on current salary and bonus structure
Developed retention programs
REMCO SOFTWARE
Director of Operations, 2005 to 2011
Oversee 5 departments including Human Resources, Sales, Marketing, Professional Services,
Training and the Call Center.
Acting Business Analyst to improve efficiencies throughout the company.
Brought workers’ compensation program into full compliance.
Redesigned the benefit package to specifically meet the individual needs of each employee while
keeping the employers cost in balance.
Managed a staff of 120
Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA
policy and benefits information.
Introduced an incentive based performance plan that increased attendance and reduced the
annual turnover rate.
Developed core competencies for all positions and adopted a new evaluation system that
accounted for the key success factors as designed by the executive team.
Attend National Conventions to ensure satisfaction and expectations are being met for both the
Sales department and Human Resources.
Responsible for all departmental functions of hiring, benefits, & employee relations.
Created job descriptions across all departments. “Shadowed” and interviewed employees to
construct an accurate picture of the duties and skills required for each position.
DICKINSON PUBLIC SCHOOLS
Human Resources / Benefit Specialist 1995-2005
Recruiting and training employees
Administered benefits
Managed all HR records
Organize and record all absentee totals for employees of DPS
Held flex-enrollment meetings
Send monthly budget reports to all building administrators.
Responsible for state reports that involve state funding.
Developed yearly contracts for 450 salary and hourly employees
Administered the state reports required for political sub divisions (MISO3 and PERO2)
CHARMING SHOPPES
General Manager, 1992-1995
Supervised a staff of seven employees and created a weekly work schedule for each of them.
Delegated daily duties and evaluated their performance quarterly.
Used Computer Programs to transfer merchandise, receive warehouse shipments and contro l
payroll budgets.
Kept a record of Daily Sales Reports and proposed new ideas to enhance sales.
Ended 1994 with a 40% increase in new business, the highest rate increase in the history of the
store.
E DUCATION:
Dickinson State University Bachelors Degree Double Major
Business Management
Human Resources
University of Mary MBA - 3.91 GPA
SHRM Member 2000 - Present
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