William M. Hewitt
Rochester, NY 14624
A management position in an organization seeking an individual with a
reputation for building management teams focused on achieving revenue
goals and high customer satisfaction levels.
I have solid job tenure and career progression within the restaurant
management field, as well as, in sales. I am looking to continue to use my
management skills and expertise to acquire new challenges. I have the
abilities to multi task and be detailed oriented, who has the gift for
complex problems in a fast paced environment. I have excellent
organizational skills, outstanding interpersonal skills, and possess
excellent leadership skills with the natural abilities to develop and
lead a team. I am adept at communicating effectively with customers,
vendors and staff in both oral and written form. I have designed and
implemented programs that have improved operational efficiencies, profit
margins, employee morale and sales revenues within diverse
agencies. I am a highly motivated and versatile individual with a
great energy level and drive for success.
2002-present Friendly's Restaurant Rochester, NY General Manager
Training all managers in the Rochester Area; Food and beverage inventory
and ordering; scheduling; supervision and monitoring of 50 employees;
accountable for budgeting, cost control and payroll; providing excellent
customer service; daily delegation of work assignments to employees and
managers; maintaining, promoting and leading high quality of standards of
the agency; knowledge and use of micros.
1998-2002 C.E.C. Entertainment Rochester, NY General Manager
Maintained expenses below budget through accurate planning, waste
reduction, purchasing and cost effective procedures; trained service staff
to enhance customer service and increase profits through suggestive
selling; improved productivity and morale by initiating systems for
accountability and by instituting effective training programs; fiscal
management; delegation of daily operations duties; payroll; scheduling,
hiring, training and establishing quality of standards for effective team
work among 50 employees; inventory and
ordering of supplies; investigate and resolve customer concerns,
complaints or suggestions.
1988-1991 Aquinas Institute Rochester, NY
1991-1995 S.U.N.Y. Brockport Brockport, NY
Furnished upon request.