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Customer Service Manager

Rochester, NY, 14624
February 01, 2014

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William M. Hewitt

** ******** ******

Rochester, NY 14624



A management position in an organization seeking an individual with a

reputation for building management teams focused on achieving revenue

goals and high customer satisfaction levels.


I have solid job tenure and career progression within the restaurant

management field, as well as, in sales. I am looking to continue to use my

management skills and expertise to acquire new challenges. I have the

abilities to multi task and be detailed oriented, who has the gift for


complex problems in a fast paced environment. I have excellent

organizational skills, outstanding interpersonal skills, and possess

excellent leadership skills with the natural abilities to develop and

lead a team. I am adept at communicating effectively with customers,

vendors and staff in both oral and written form. I have designed and

implemented programs that have improved operational efficiencies, profit

margins, employee morale and sales revenues within diverse

agencies. I am a highly motivated and versatile individual with a

great energy level and drive for success.


2002-present Friendly's Restaurant Rochester, NY General Manager

Training all managers in the Rochester Area; Food and beverage inventory

and ordering; scheduling; supervision and monitoring of 50 employees;

accountable for budgeting, cost control and payroll; providing excellent

customer service; daily delegation of work assignments to employees and

managers; maintaining, promoting and leading high quality of standards of

the agency; knowledge and use of micros.

1998-2002 C.E.C. Entertainment Rochester, NY General Manager

Maintained expenses below budget through accurate planning, waste

reduction, purchasing and cost effective procedures; trained service staff

to enhance customer service and increase profits through suggestive

selling; improved productivity and morale by initiating systems for

accountability and by instituting effective training programs; fiscal

management; delegation of daily operations duties; payroll; scheduling,

hiring, training and establishing quality of standards for effective team

work among 50 employees; inventory and

ordering of supplies; investigate and resolve customer concerns,

complaints or suggestions.


1988-1991 Aquinas Institute Rochester, NY

Regents Diploma

1991-1995 S.U.N.Y. Brockport Brockport, NY

B.A. English

B.A. Communications


Furnished upon request.

Contact this candidate