MONIQUE P. ATKINSON
**** ****** ***, *****, ** **462/Telephone 954-224-
****/accf5d@r.postjobfree.com
OBJECTIVE Seeking a position in the service industry where my extensive
experience and education will be further developed and utilized.
SKILLS PROFILE
. 13 years of customer service experience with proven history of being
able to work effectively and efficiently.
. Certificate of completion for a 5 day customer service training
workshop.
. Developed a reputation for quality of work and timely completion of
projects.
. Recognized by managers for detail orientation, organizational skills
and multi-tasking abilities.
. Extremely productive in high volume, high stress environment and self
motivated.
. Fast learner, enthusiastic, professional, excellent interpersonal
skills and hard-working.
. Excellent written and verbal communication skills with an eye for
detail.
EMPLOYMENT HISTORY
Groundlink Holdings LLC, NYC
June 2012 to March 2013
Senior Customer Support Agent & Reservation Agent
. Making, amending, cancelling reservations along with set-up and
editing of customer profiles.
. Providing assistance to customers with billing related and customer
service issues.
. Assisting passengers to locate drivers for scheduled reservations.
. Providing written and verbal assistance to customer queries.
. Investigating and resolving customer complaints.
Anchorage by the Sea, Ogunquit, ME May 2008 to
October 2008,
Front Desk/Reservation Agent August 2009 to
October 2009,
April 2011 to October
2011
. Making, amending and cancelling room reservations.
. Checking in, checking out guests and providing assistance with
requests.
. Providing information on property amenities and the local area to
guests.
Hawks Cay Resort & Marina, Marathon, FL November 2008
to August 2009
Guest Services Operator October 2009
to August 2010.
. Acting assistant to Command center manager when requested.
. Answering and directing calls promptly from inside and outside the
resort.
. Taking, dispatching and ensuring timely completion of guest requests.
. Taking room service orders and preparing the bills for guests.
. Providing timely and accurate information to guests and prospective
guests and staff members.
. Observing employees to ensure compliance with the no drug/alcohol
policy.
. Dispensing and storing all keys for all areas of the resort and lost
and found items.
Westin Resort and Marina, Key West, Fl November 2007
to May 2008
Front Desk Agent
. Checking in, checking out guests and providing assistance with
requests.
. Providing information on property amenities and the local area to
guests.
The Bank of Nova Scotia, Jamaica Ltd, Montego Bay, St James July
2000 to September 2007
Teller/Acting Head Teller -July 2000 to January 2005
. Balancing a 3 member team's work for the day.
. Preparing and shipping excess cash to Bank of Jamaica.
. Assisting customers with withdrawals check cashing and deposits.
Personal Banking Representative-January 2005 to September 2007
. Opening and closing bank accounts in accordance with anti-money
laundering laws.
. Taking and investigating complaints/claims made by customers.
. Recognizing, referring and making appointments for prospective
customers to sales officers for loans, mortgages, insurance,
investments...etc.
EDUCATION
Northern Caribbean University, Montego Bay, St James, Jamaica
2004-2007
Bachelor's Degree in Business Studies-Finance Major.
Montego Bay Community College, Montego Bay, St James, Jamaica
1997-2000
Associate Degree in Business Studies-Accounts Major