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Customer Service Manager

Location:
New York, NY
Posted:
January 31, 2014

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Resume:

MONIQUE P. ATKINSON

**** ****** ***, *****, ** **462/Telephone 954-224-

****/accf5d@r.postjobfree.com

OBJECTIVE Seeking a position in the service industry where my extensive

experience and education will be further developed and utilized.

SKILLS PROFILE

. 13 years of customer service experience with proven history of being

able to work effectively and efficiently.

. Certificate of completion for a 5 day customer service training

workshop.

. Developed a reputation for quality of work and timely completion of

projects.

. Recognized by managers for detail orientation, organizational skills

and multi-tasking abilities.

. Extremely productive in high volume, high stress environment and self

motivated.

. Fast learner, enthusiastic, professional, excellent interpersonal

skills and hard-working.

. Excellent written and verbal communication skills with an eye for

detail.

EMPLOYMENT HISTORY

Groundlink Holdings LLC, NYC

June 2012 to March 2013

Senior Customer Support Agent & Reservation Agent

. Making, amending, cancelling reservations along with set-up and

editing of customer profiles.

. Providing assistance to customers with billing related and customer

service issues.

. Assisting passengers to locate drivers for scheduled reservations.

. Providing written and verbal assistance to customer queries.

. Investigating and resolving customer complaints.

Anchorage by the Sea, Ogunquit, ME May 2008 to

October 2008,

Front Desk/Reservation Agent August 2009 to

October 2009,

April 2011 to October

2011

. Making, amending and cancelling room reservations.

. Checking in, checking out guests and providing assistance with

requests.

. Providing information on property amenities and the local area to

guests.

Hawks Cay Resort & Marina, Marathon, FL November 2008

to August 2009

Guest Services Operator October 2009

to August 2010.

. Acting assistant to Command center manager when requested.

. Answering and directing calls promptly from inside and outside the

resort.

. Taking, dispatching and ensuring timely completion of guest requests.

. Taking room service orders and preparing the bills for guests.

. Providing timely and accurate information to guests and prospective

guests and staff members.

. Observing employees to ensure compliance with the no drug/alcohol

policy.

. Dispensing and storing all keys for all areas of the resort and lost

and found items.

Westin Resort and Marina, Key West, Fl November 2007

to May 2008

Front Desk Agent

. Checking in, checking out guests and providing assistance with

requests.

. Providing information on property amenities and the local area to

guests.

The Bank of Nova Scotia, Jamaica Ltd, Montego Bay, St James July

2000 to September 2007

Teller/Acting Head Teller -July 2000 to January 2005

. Balancing a 3 member team's work for the day.

. Preparing and shipping excess cash to Bank of Jamaica.

. Assisting customers with withdrawals check cashing and deposits.

Personal Banking Representative-January 2005 to September 2007

. Opening and closing bank accounts in accordance with anti-money

laundering laws.

. Taking and investigating complaints/claims made by customers.

. Recognizing, referring and making appointments for prospective

customers to sales officers for loans, mortgages, insurance,

investments...etc.

EDUCATION

Northern Caribbean University, Montego Bay, St James, Jamaica

2004-2007

Bachelor's Degree in Business Studies-Finance Major.

Montego Bay Community College, Montego Bay, St James, Jamaica

1997-2000

Associate Degree in Business Studies-Accounts Major



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