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Sales Customer Service

Chicopee, MA
January 31, 2014

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David J. Smaltz

** ******** *****

Charlton, MA 01507 781-***-****

Business Leader I have experience in profitably and successfully managing a variety of business concepts.

Respected builder and leader of customer -focused teams; instill a shared, enthusiastic commitment to

customer service as the key driver of the operations achievement of goals. Re-directed business pans to success,

built a small business, turned around a failing business

Customer and team focus has always generated financial success. Customer development, employee

development and personal development are keys to viability.

Highly organized, structured developed handbooks, training materials, inventory systems,

Operations management leadership that has produced results in increasing top line as well as line item

controls resulting in higher earnings.

Creativity in marketing produced radio, television and print ads. Gorilla marketing and internal marketing


Communications strong communications skills, excellent presentations skills,

Customer Service Management Customer Satisfaction Enhancement Teambuilding & Training

Complaint Resolution Advertising and Marketing Strategies Cost-Reduction Strategies

Retail Operations Management Sales & Margin Improvement Order Fulfillment

Professional Experience

Next Generation Vending LLC. 06-15-15 to Present

District Operations Manager/ Western New England

Complete operational responsibility for the largest district in the company generating 15 Million Dollars a

year in revenue.

Lead a team of 4 Account Managers, Cash room staff, office staff, 2 centralized service and install

departments, 41 vending route drivers, three physical plants, over 1000 accounts from Framingham MA to

the New York border as well as the entire state of Ct.

Completely diagnosed operational deficiencies and made corrections based on operational needs while

additionally reducing the payroll costs down to 2013 budgeted amounts

Reconfigured entire district, consolidating route operations in MA to two branches from three with a net

savings of .5 million dollars

Promoted three employees from within to management positions within the first 6 months

Exceeded pricing goal and achieved additional 600,000 in pricing in 6 months

Identified and corrected vehicle service program to achieve cost effective and reliable vehicle operations

Achieved all budget goals for FY 2013 even with a top line sales challenge

Instituted a program, policy and procedures to retain “red -flag” accounts and successfully stopped the

pattern of account loss by Dec. 2103

Rationalized all vending routes in all branches reducing total number of routes from 41 to 34 by using

“Roadnet Software” to restructure the routes for efficiencies, thus realizing increased driver productivity as

well as cost savings related to and associated with vehicle, repair and maintenance and fuel cost

Standardized route driver pay structures to an all commission thus providing a moderate increase in pay for

most drivers.

References are available on request.

Next Generation Vending/ Canteen Vending 05/09 to Present

Account Manager / Regional Sales Director

Responsible for communication with and the retention of client accounts. Area of responsibility is northern

Connecticut and central Massachusetts. 425 clients

Lead a team of 13 vending route personnel to achieve highest customer satisfaction levels

Branch achieves yearly sales of 6.5 million dollars.

Total responsibility for operations of branch office, total P&L responsibility

Coordinate vending installations and upgrades in new and existing accounts

Perform account location inspections and machine audits to ensure company standards are met

Review route reports to ensure integrity, control spoilage rates, monitor and control labor costs

Schedule and modify route structure to improve productivity and customer satisfaction

Cold call sales to prospective clients

Assigned additional responsibilities of director of business development for northeast Connecticut and Central

Massachusetts May. 2013

Smaltz Family Foods/ H.P. Hood Home Delivery Charlton, MA 11/04 to 5/09


Independent distributor for H.P. Hood Home Service providing home delivery of a variety of grocery products to

over 200 families and 30 business in central Massachusetts

Responsibility for all aspects of the business including AP, AR ordering, receiving, cost controls, financials,

planning, advertising, budgeting, etc.

Increased customer base by over 50% from 2004 to 2009

Sales increases of over 9% each year

Developed an on line ordering procedure to increase revenue

Developed local marketing plan to drive sales

7- Eleven, Inc. Brockton, MA 8/00 to 11/04

Field Consultant

Supervised a group of ten 7 -Eleven stores in the Boston and Providence, RI markets, liaison between the

corporation and franchises

Analyzed P & L Statements and multiple reports for sales and gross profit opportunities and possible


Implemented corporate sales programs weekly, participated in national, divisional, and market meetings weekly

Interfaced with independent franchisees, developing a trusting partnership

Monitor and protect corporate investment and interests

Coordinated initial training period for new field consultants

References are available on request.

Brew City Grill and Brew House Worcester, MA 09/96 to 8/00

Operations Manager

Complete responsibility for the operations of a premier 150 seat upscale brew house/ restaurant, 130 beers,

cutting edge menu

Developed beer and food menus, training program, employee handbook, inventory system, programmed POS

system and developed all daily accounting procedures

Introduced live entertainment and booked all talent

Used specialized promotional activities as a sales increase opportunity, effective relationships with local radio,

television and print media

Achieved sales increases of over 10% from 1996 -2000, brought annual sales to over 3 million per year

Commented [A1]:

References are available on request.

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