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Manager Customer Service

Location:
Katy, TX, 77449
Salary:
60000 a year
Posted:
January 31, 2014

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Resume:

Mufid Jos Souki

**** ******* ****** **. **** TX. 77449

305-***-****/786-***-**** ? accf3j@r.postjobfree.com

BILINGUAL PURCHASING, WAREHOSE, PRODUCTION, PLANNING/ MANAGER

Dynamic, competent and flexible professional with extensive international

management experience. Able to handle multiple responsibilities, prioritise

effectively, communicate clearly ideas to others, and tackle demanding

situations head on. Well known as someone who is a self-starter,

independent, detail-oriented and can be relied on to get the job done.

Recognized for self-motivation, speed, accuracy, quality of work, and

outstanding customer service. Languages: English, Spanish. Proven skills in

Product Development Customer Relations Problem

Solving

Policy Formulation Warehouse Management Quality

Control

Restructuring Inventory Management Risk Analysis

Strategic Planning Process Re-engineering

Internet Research

Logistics Production Programming Budgeting

PROFESSIONAL EXPERIENCE

Purchasing Manager

? Negotiated contracts and prices.

? Prepared, solicited, and analyzed bid packages.

? Researched, evaluated, and provided recommendations for new products.

? Purchased parts for trucks, cranes, machinery and oil industry

equipment.

? Identified and evaluated potential suppliers.

? Liaised with external vendors, administrated agreements and

maintained statistics.

? Organized international shipping and materials receiving.

? Contracted with raw material suppliers and received up to a 20%

discount from best bidder.

? Prioritized projects and established timelines.

? Dealt with complex issues affecting purchasing and customer

satisfaction.

? Built successful relationships with both suppliers and internal

customers.

? Found new vendors through Internet searches and market

investigations.

? Initiated significant cost savings using internet communications in

several countries.

Production and Production Control Manager

? Managed 45 workers in a production and administration department.

? Fabricated components per product specifications.

? Inspected the quality of products and design.

? Looked at new methods to increase productivity.

? Experienced in full range of project management, from concept through

completion.

? Negotiated and defined conditions of employment.

? Finished tasks in a timely manner to meet critical deadlines.

? Achieved production standards above company average.

? Viewed challenges as opportunities.

? Created ISO 9000 procedures and translated them into Spanish.

? Planned and controlled production from raw material to finished

product.

Mufid Jos Souki

page 2

EMPLOYMENT HISTORY

Own Business MJSR TRADING Parts for heavy Machinery and Trucks

Present.

Oil related Products, Purchasing and Shipping

Petroequipos de Venezuela Corp. (PEVSA) USA ? Miami, Florida 2004 - 2009

Purchasing Manager Shipping and Receiving

Circuit City, Inc. ? Richmond, Virginia 2003 - 2004

Bilingual Customer Support Coordinator

Petroequipos de Venezuela Corp. (PEVSA) ? Anaco, Venezuela

Purchasing and Heavy Equipment Maintenance Manager

2000 - 2002

Manager Hydraulic Tongs Division

1997 - 1999

Art Crystal (Sacodeco Chandelier Factory) ? Jeddah, Saudi Arabia 1995

- 1997

Plant Manager - Chandelier Manufacturing Division

Grace Venezuela Corp. ? Valencia, Venezuela 1992 - 1995

Superintendent of Planning and Logistics

Dana - Parish Division ? Valencia, Venezuela

Production Control Superintendent

1987 - 1992

Forum Corp. ? Valencia, Venezuela 1985 - 1987

Development Engineer

Hardware Store - Family owned ? Caracas, Venezuela 1983- 1985

Sales Manager

EDUCATION

Western Kentucky University ? Bowling Green, KY

B.S. in Industrial Technology

1983

A.S. in Metals Technology

1982

ADDITIONAL TRAINING/COMPUTER SKILLS

Elaboration of Manuals of Quality ISO-10013, Positive Negotiation,

Instructor for Total Quality, Total Quality, Excellency in Manufacturing,

Presentation skills, Elocution, Planning and Writing of Reports, Management

by Objectives, Analysis of Problems and Taking of Decisions, Planning and

Control of the Production. MS Office, QuickBooks



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