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Customer Service Manager

Torrance, CA
January 31, 2014

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**** *. ********* **** **. #*S chicago, IL.*****




To secure a position that is challenging, has growth potential and allows me

to utilize my training and abilities.


Business Administration 1997

Harold Washington College, Chicago, IL

General Studies 1993

Kennedy King College, Chicago, IL

Skills/ Abilities

Program Coordinator, Asset$Illinois Initiatives

Illinois Department of Human Service, Chicago, IL (5/2006-6/2011)

• Insures thatclient information is processed by the financial institution

partner in the manner agreed upon to insure accurate participant account


• Will supervise and coordinate new clients added and dropped from the


• Will monitor client compliance with federal and state laws concerning

asset purchases and account close out

• Operating system management

• File Management

• Customer Service Management

• Administrative Support

Credit Analyst

Judge & Dolph, Ltd., Elk Grove Village, IL (12/2004-3/2006)

• Worked with Priority accounts in making sure their bills were paid and

any discrepancies they may have.

• Helped in preparing the delinquent list as well as maintaining the list

when a customer comes off delinquency.

• Prepared any NSF’s that came thru for processing.

• Prepare attorney files

• Release orders out of order screen and leave past due messages

• Interact with sales reps on a daily basis for any questions they may have

as well as their payments

Customer Service Representative

Customer Service Representative, Matrix International, Elk Grove, IL

02/2004 – 07/2004)

• Pulled all reports needed for management i.e. order books and pick list

• Prepared shipping documents for dispatch

• Answered incoming calls and resolved customer needs in a fast paced


• Worked with the organization temp until sale was completed

General Manager

General Manager, Storage Today, Chicago, IL. (2000 – 2004)

• Sold storage units and moving supplies

• Monitored all office transactions, set up accounts, and maintained


• Scheduled, trained, and monitored all employee actions including


Call Center First Contact Lead

Call Center First Contact Lead, Empire Today, Chicago, IL. (1997 – 2000)

• Answered calls and provided sales leads for home improvement


• Audited leads for accuracy

• Monitored employee activity, trained and guided new employees

• Typing 60 – 65 wpm.

• Knowledge of Microsoft programs; Windows 1998 – 2000, Word Excel,

Word Perfect 7.0 and Quote Pro Rater.

• Extensive knowledge of Internet/ Network and E-mail capabilities.

• Knowledgeable on the AS400

• AFI2 processing system

References Available Upon Request

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