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Customer Service Sales Representative

Houston, TX
January 31, 2014

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Kyle Westrom

***** ******** **** ***** ***. ****, Conroe, Texas 77384


OBJECTIVE A position in Human Resource that utilize my interpersonal skills, training, and recruiting for creating employee-

oriented, high-performance culture emphasizing diversity, goal attainment, and superior workforce optimization


Bachelors of Arts Communication Studies, 12/2013

Northern Illinois University, DeKalb, Illinois

Emphasis: Corporate and Organizational

GPA: 3.54/4.0, Dean’s List 2013 to 2014

Associates of Arts, 04/2011

Elgin Community College, Elgin, Illinois


Certification: Vocational Specialist in Supervisory & Administrative Management, Elgin Community College, 11/2012

Certification: Basic Vocational Specialist in Management-Supervisory & Administrative Management, Elgin Community

College, 05/2009

Foreign Language: Conversant in Spanish

Technical: MS Word, Excel, PowerPoint, Outlook and PCRecruiter

SHRM Seminar: The Sustainable Fuel for High Performance – Employee Engagement


Recruiting Coordinator, Management Recruiters of St.Charles, St.Charles, Illinois, 8/2013 to 12/2013

• Trained four associates on PCRecruiter and advanced researching methods to be efficient in placing candidates and

generating revenue

• Presented qualified sourced candidates to recruiting team for job placement, to increase total revenue for firm

• Used Boolean search words and engines like ZoomInfo and TheLadders to get accurate results

• Utilized LinkedIn search engine and MRINetwork to find excellent candidates for job placement

• Assessed potential candidates to gage talent alignment for specific job orders through research and resume filtering

• Organized MRI database to reduce mistakes and inaccurate information to increase recruiting efficiency and improve the

quality of information

• Called candidates to inform them of the position while also providing them detailed information about the client and job


• Assisted coworkers with letters and performing special tasks to reduce their workload and increase efficiency by relieving

certain responsibilities from recruiters

• Inhaled resumes and candidates into PCRrecruiter database for recordkeeping

Store Manager Intern, Big Lots, Carpentersville, Illinois, 6/2013 to 8/2013

• Interviewed multiple candidates for vacant positions

• Hired and assisted with the on-boarding process to improve workforce efficiency

• Terminated employees and filed appropriate paperwork for human resources

• Trained staff to excel and provided extensive knowledge on positions while providing feedback and constructive criticism

• Controlled loss prevention through training program to reduce shrink

• Provided customer service lapses into positive teachable moments that improved staff perception of need

• Ensured that employees recognized the importance of their contributions to the whole, and demonstrate to each one

appreciation for the value that he or she delivered to the store overall by offering encouragement and incentive to perform

• Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by


Photo Specialist, Walgreens, Sycamore, Illinois, 12/2011 to 5/2013

• Trained associates to properly operate the photo department to insure it ran efficiently

• Operated and maintained photo machines while insuring products were made in a timely manner

• Provided customer service by answering questions and satisfying their needs to increase repeat business

• Developed film, produced photos, created posters, books, and calendars to satisfy customers and increase sales

Sales Representative, Chris Knapp Agent (State Farm), St. Charles, Illinois, 06/2011 to 9/2011

• Established relationships with customers by tailoring insurance programs to suit individual customer’s needs

• Sold various types of insurance policies to individuals on behalf of State Farm, including automobile, life, and property

• Inspected property by examining its general condition to decide if it is a good insurance risk for State Farm

• Identified new clients and developed clientele by networking to find new customers to generate lists of prospective clients

• Promoted sale of insurance plans by meeting with clients to explain features, advantages, and disadvantages of policies

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