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Customer Service Representative

Winter Park, FL
January 31, 2014

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**** ********* ***** *******, **, ***** 407-***-****

Elliot Delgado


To obtain a full-time customer service position with a large organization, either in retail or hospitality, that can use

customer service related experience and organizational skills.


• Five years of extensive experience in servicing customers, both in-person and by telephone.

• Superior communication skills in working with customers, co-workers, and employees; also, bi-lingual and able to

converse/write fluently in Spanish.

• Merchandising proficiency to include stocking shelves, setting and maintaining displays, rotation of shelved

products, stocking and rotating items, storage room organization and relocating products.

• Demonstrated high-level productivity in high-stress and fast-paced environment.

• Ability to multi-task effectively by being detail oriented and resourceful in completing projects.

• Experience in using Microsoft Windows and Office 2010 Professional products (e.g. Word, PowerPoint,



Retail Associate, Walt Disney World, Orland, FL 2012-2013

• Provided outstanding customer service through guest interaction and recognized for service on a daily basis.

• Organized, cleaned and maintained hygienic work environment.

• Familiarized the guests with park attraction locations, special events, and ticket purchases.

• Advertised promotions by utilizing Disney’s customer service training.

Front Desk Receptionist, LA Fitness/ Juice Blendz, Ocoee, FL 2010-2012

• Ensured proper completion of daily procedures for the facility and cash accountability.

• Planned, organized and facilitated special events.

• Improved customer service based on client feedback.

Alarm Systems Agent, Criticom Monitoring Services, Orlando, FL 2009-2010

• Maintained proper and accurate documentations of all activities.

• Maintained minimum monthly statistics such as: Average Calls Answered, Average Talk Time, Average Walk

Away time, Average Quality Score; and any other phone metric requirements.

• Offered alternative solutions where appropriate with the objective of retaining customer's business.

Customer Service Representative (Contract), Electronic Consulting Services, Alexandria, VA 2008

• Interacted with customers to provide information in response to inquiries about products and services and to

handle and resolve complaints.

• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

• Referred unresolved customer grievances to designated departments for further investigation.


Seminole State College of Florida, Altamonte, FL 2010-Present

Seeking Associate of Arts Degree – General Education/ Computer Programming

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