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Wilem Charlot

*** ****** ****, *********, ** 30016 -accf15@r.postjobfree.com

Summary

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Dedicated Customer Service Representative skilled in technical, clerical and patient support, highly

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effective at handling confidential information and identifying system improvements with ease,

strong ability to communicate clearly and effectively to patients and staff. Highly enthusiastic

customer service professional with 4 years client interface experience. Meticulous attention to detail,

professional and mature, strong interpersonal skills, Microsoft Office proficiency advanced MS

Office Suite knowledge, Strong organizational skills, troubleshooting proficiency and exceptional

telephone etiquette.

Education

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Georgia Piedmont Technical College, Clarkston GA

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Associate Of Applied Science in Computer Network Specialist

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December 2013

Accomplishments

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Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume

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environment.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

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situations and resolving problems to maximize efficiency.

Technical Support Representative skilled at resolving complex customer service issues in a timely

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manner.

Assisted Customer Service Manager with track record of developing a quality call center workforce.

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Related Course Work

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A+ Prep Microsoft Server Directory Services

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Hardware Installation and Maintenance Microsoft Infrastructure

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Computer Network Fundamentals Microsoft Server Administrator

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Visual Basic 1

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Program Design and Development

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Microsoft Client

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Security Clearance

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Secret

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Information Technology Specialist

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Army National Guard, Cummings, GA September 2009 to Current

• Technical Support Representative skilled at resolving complex customer service issues in a

timely manner.

• Analytical technology specialist adept at resolving complex network issues. Critical thinker who

addresses customer support issues quickly and who consistently exceeds performance standards.

• Technical Customer Service Specialist with a vast knowledge of web applications, software and

framework seeking to assist clients in all troubleshooting endeavors.

• IT specialist versed in software administration and data communications.

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Technically-advanced information technology specialist successful in software administration

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and data communications

Managed Active Directory objects, policies, users and groups

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Call Center/ Customer Service

North Side Hospital, Atlanta, GA February 2007 to July 2009

• Made reasonable procedure exceptions to accommodate unusual customer requests

• Call Center Representative versed in customer support in high call volume environments.

Superior computer skills and telephone etiquette

• Provided accurate and appropriate information in response to customer inquiries

• Developed effective relationships with all call center departments through clear communication.

Properly directed inbound calls in phone queues to improve call flow

• Customer Service Representative who maintains a high level of professionalism, patience and

efficiency to minimize customer dissatisfaction and increase customer loyalty

Language

Fluent in English and Haitian Creole

Contact this candidate