Amit Ram
*A Hencroft Street North
Slough
E-mail: accey7@r.postjobfree.com
Mobile No: 075********
Personal
I am very enthusiastic and determined to always exceed in anything I do. I have excellent
communication and interpersonal skills along with a high degree of self-motivation and
commitment towards providing high quality work. I am willing to learn and believe that
learning every time I build my skills and experience. I take on new challenges as well as see
them through whilst remaining calm and confident under pressure. I always achieve high
quality standards, targets and deadlines. I enjoy looking forward to challenges as I get to
show my skills and knowledge as it gives me the drive and passion to achieve my goal.
Key Skills
Strong presentation skills demonstrated in oral presentations, written reports and group
projects
Proficient with Information Technology – software packages such as Word, Excel, PowerPoint,
Sap, Oracle.
Excellent time management and organisational skills
Good leadership skills – work effectively in a team as well as independently with minimum
or no supervision
Employment
Sage August-present
Temp contract
• Working with a minimum of direction on collections for an important ledger, and key
accounts
• Anticipating developments, and identifies accounts that will require special
attention
• handling disputed accounts and negotiates to bring payment into line with terms
• undertaking complex reconciliations, and compiles documentation for legal action
• maintaining accurate individual measurement and performance statistics
• obtaining sufficient information to assess the creditworthiness of new and existing
custom
• Working within guidelines and reports to the Credit.
June-2012-August 2013
All square solicitors
Position Held: Senior Credit controller / Business Development
• Working with a minimum of direction on collections for an important ledger, possibly
key accounts for service charge and ground rent accounts for residential properties.
• Anticipates developments, and identifies accounts that will require special attention
• Handling disputed accounts and negotiates to bring payment into line with terms
• Undertakes complex reconciliations, and compiles documentation for legal action
• Maintaining accurate individual measurement and performance statistics
• Maintaining own ledger of properties
• Speaking with tenants and business to take payments over the phone and in person
• obtains sufficient information to assess the creditworthiness of new and existing
customers
• Working within guidelines and reports to the Credit Manager
• Supervising a credit department of up to 4 staff
Controlling a portion of the ledger and major accounts up £150000
•
Maintaining accurate team measurement and performance statistic
•
Ensuring the credit department interacts well with customers and departmental
•
colleagues, e.g. Legal department
• Running cash collection reports on excel and crystal (aged debt reports)
• Looking after new clients’ needs
• Collections over £100000 a month
• Preparing legal paperwork to send to the court
June 2010-June 2012
Experto Credit Ltd
Position Held: Collections Officer
Negotiating with customers to maximise recoveries. Recovering balances between
•
£200 to £50000
To negotiate payment in full / partial settlement / setting instalment plans between 6
•
to 12 months
To maximise contact / conversion ratio making 200 to 500 calls a day
•
To ensure that individual targets are met between £60000 to £100000
•
Looking after debt value of £1.3 million
•
To contribute to the set team targets
•
To ensure KPIs are met
•
To ensure company objectives / targets are achieved
•
To ensure negotiations are conducted within compliance guidelines set down are
•
governing bodies. Making sure all customers are treated fairly
To ensure Data Protection compliance
•
Looking after a team of 5 while the manger was away
•
Motivating my team and making sure the team hit target as well as myself
•
Collected 1.2 million within my 12 months there for the company
•
Manipulating data on excel and running age debt reports
•
Mar 2007 –May 2010
HFO Services
Position Held: Debt Collecting Officer
Contacted individuals by telephone and post to negotiate repayment arrangements
•
in
Order to recover a variety of consumer debts-Managed and prioritised account
•
portfolios to maximise cash flow
Dealt with 1000 live accounts which brought in £15,000 a month for the company
•
Debt verification
•
Consistently reached and exceeded monthly individual and team sales targets, such
•
As cash collection and turnover growth up to £30,000 a month.
•
Conducted regular account reviews with the intention of reducing pay back periods
•
and increasing the number of settlements
Responsible for own portfolio of accounts and resolving queries.
•
Liaising with insolvency practitioners.
•
Scoring new applications.
•
Dealt with all queries and complaints verbally and in writing. And responsible for
•
Maintaining customer relationship.
•
Qualifications & Training
GNVQ Science Merit 1999-2000
GCSE’s 1999
Maths B/B
English C/C
Science B/B
Geography D
Re B
Pe A
2000-2001: Kingston University
Interests
Attending the gym, socialising with friends and family, reading books, assisting in
community and charity work.