Rayna E. Howe

E-mail: accevu@r.postjobfree.com

Objective

Self-motivated, conscientious individual capable of handling multiple projects simultaneously, with the ability to

thrive under pressure; hard-working and flexible, with high energy level; able to work independently and as part of a

team; Software- Intermediate Microsoft Word, Excel, Power point Intermediate Medical Manager, Type 40 wpm.

Education

New York State Certified HHA 07/2009 First Family Aids, Bronx, NY

Certified Medical Assistant 11/2011 Career Quest, NY, NY

Medical Assistant Internship: 01/13 to 05/13 SUNY Health Services

*Preforms nursing duties, prepares 09/12 to 12/12 Purchase College, Westchester

labs, reports, medical rec, prior to appt. 01/12 to 05/12

Interview patient takes, record vitals.

Triage, process communication between,

patients, staff & physicians. Stock & prepare

exam rooms under supervision of medical director.

BA Psychology N/A University of Phoenix Online

Certified Massage Therapist 09/2012 JSG School of Massage

Northvale, NJ

Employment Outline:

04/2009 to Current

Private Pay & Any Time Home Care (12/2010-12/2013)

Coordinator/HHA Westchester, New York

Perform health care related tasks, such as monitoring vital signs and medication, under the direction of

registered nurses and physiotherapists.

Administer bedside and personal care, such as ambulation and personal hygiene assistance.

Prepare and maintain records of client progress and services performed, reporting changes in client

condition to manager or supervisor.

On call coordinator & scheduler administering the homecare plan by assisting clients and family with

questions and concerns, scheduling care givers, liaise with health care providers and other community

services.

09/2007 to 04/2009

Wachovia Bank N.A.

Customer Service Representative Columbia, South Carolina

Confer with customers by telephone to provide information about products and services, take or enter

orders, cancel accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as refunding money, and

adjusting fees.

07/2005 - 09/2007

Richland Memorial Hospital

Patient Registrations/Scheduling Columbia, South Carolina

Answered telephones, greet visitors, ascertains purpose of visit and direct to appropriate staff.

Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.

Operated office equipment such as voice mail messaging systems, and use word processing, spreadsheet,

and other software applications to prepare reports, invoices, financial statements, letters, case histories and

medical records.

Interviewed patients and other external clients to complete documents, verify insurance, compile case

histories, and forms such as intake and insurance forms.

Received and route messages, documents such as laboratory results to appropriate staff via electronic

transmission or fax.

11/2003 - 12/2005

Tula Health Studios

Front desk (part time) Atlanta, G.A.

Greeted visitors, answered telephones, scheduled and confirmed client appointments, received and routed

messages and directed to appropriate staff.

Operated office equipment such as multiline phones, and use word processing, spreadsheet, and billing

software applications to prepare reports, invoices, marketing materials, letters, case histories and health

assessments. .

Assisted practitioners by implementing spa practices, cross selling services, maintenance of equipment and

rooms.

05/2002 - 12/2004

Orkin Pest Control (Rollins Inc)

Inbound Customer Support Atlanta, G.A.

Provided assistance with service, billing and escalation of comp laints directed to home office.

Received inbound sales leads via telephone, live Internet chat, and web site forms for prospective pest

control, termite and insulation services.

Conducted outbound surveys and quality assurance projects to identify areas of improvement and

developmental opportunities.

Operation of office equipment for special projects such as creating training materials and incentives to

boost employee morale.

10/2000 - 02/2002

Bell South Telecomuniations

Inbound Customer Support Columbia, South Carolina

Assisted N.C & S.C. customers with all facets of local telephone service including plan and billing

inquiries, service changes, product promotion and information.

Performed data entry, problem solving, trouble shooting and account maintenance.

Scheduled service calls, communicated with dispatch, third party vendors and liaison with other

departments to solve customer issues.

Reviewed accounts for trends and gathered information to offer products and services that complimented

customer’s usage patterns and lifestyles.

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