IT Testing Professional

Ph: 040*******

Email: *******@*****.***

CURRICULUM VITAE OF TRACIE STAPP

Technologies Worked With

Operating Systems: Unix, Linux, Windows NT - 2008

Application Servers: Tested and deployed to Websphere Application Server,

Tomcat

Languages: Tested applications built on Cobol, CICS, C, C++, VB6, VB.net,

C#.net, Java, php.

Basic scripting skills in Java and VBscript. Strong SQL scripting

skills.

Databases: Queried SQL, Oracle 8, 9 10g, DB2, PostGreSQL,

Built databases on SQL 2000 - 2008 and express, DB2 v8+

Tools: IBM Rational Quality Manager, IBM Rational ALM, IBM Rational

Clearquest, IBM Rational Test Manager, IBM Rational Manual

Tester, IBM Rational Requisite Pro, IBM Rational

Performance Tester, IBM Rational Robot (automation and

performance), Crystal Reports, JIRA, Spiratest, SQL

Management Studio, TOAD, HP QC, MS CRM, MS Sharepoint, MS

Project, MS Visio, VSS

Methodologies: RUP, Waterfall

Other: YUI, Geo-spatial maps, MS CRM, MS Sharepoint, MS Navision, MAC,

PC, Mainframe, WSDL, desktop apps, web apps, e-commerce

sites, Finance One

CAREER SUMMARY

February 2013 - August 2013 AUSTRALIA POST (contract)

Program Test Manager

I was engaged on a 6 month contract to represent one of the testing

portfolios within the program team. The role was dis-established

within the program in August.

. Creating a release Test Strategy for multiple projects from the

System Integration Test phase. Each project was operating as a

separate project and the strategy was designed to bring them

together for the SIT and pre-production testing.

. Construct a schedule for the release and monitor progress of

each project up to the System Integration Phase, and then to the

release deployment.

. Convened meetings with the Test Managers involved in the release

to ensure each was aware of any dependencies created between the

projects, and to ensure each project had an understanding of

what each was doing.

. Produced an environment dependency spreadsheet for all projects

to enable early identification of potential conflicts and advise

the Test Managers.

. Test Management on infrastructure upgrade project and kept the

project going between Project Managers.

. Co-ordinate Transition to Support activities for the deployment

of 2 projects.

Aug 2010 - February 2013 REVOLUTION IT

Client Delivery Manager, Manager Functional and Technical Testing

Melbourne, Principal Consultant

During my time at Revolution IT I have held 3 positions. The Client

Delivery role is the latest and came about due to a restructure within

the company.

Test Management

MCC Membership Replacement System - 18 Months

This was the replacement of a bespoke membership system to MS CRM 4.0

including migration of data from a non-relational database to SQL

2008R2.

. Initially a 5 day assignment to assess the existing test

processes, resulted in being appointed the project Test Manager

for 18 months.

. Writing a Master Test Plan to encompass Test Processes for the

project as well as System Test, SIT, UAT and PVT phases

. Identifying risks and issues and determining mitigation actions

to address the risks

. Managed and performed Data Migration Reconciliation

. Contributing to Data Migration Audit and Reconciliation Plan

. Writing SQL scripts to reconcile data between non-relational

database (via ODBC and MySQL) and SQL 2008 database.

. Writing Test Summary reports at the end of each iteration of

System Testing and System Integration Testing.

. Status reporting to Project Manager and Project Director

. Implementing a defect framework for the project as the client

did not have any existing processes, instituted defect triage

with developers and vendors and running the daily defect

meetings

. Negotiation with the vendor by request of the Project Manager

and Project Director to facilitate better communication between

the vendor and the client.

. Negotiating and writing of Test Acceptance Criteria Milestones

for Vendor Contract

. Involved in the vendor selection process

Client Delivery Manager/

. Assessment of clients testing processes and process improvement

suggestions

. Implementation of templates and processes for HP Quality Centre

. HP Quality Centre administration

. Assessment of clients use of tools in an Agile environment

including Rally, Selenium and Jenkins. Recommended that the

testing move from a "freeware" tool to Rally which meet the

needs of the testing practice.

. Designed a Continuous Integration environment for the client

including recommendations for hardware upgrade and a change in

the automation framework.

. Exploratory system testing on multiple browsers for a game and

education packages with no requirements or background.

. Implementation of Rational ALM toolset on Tomcat and Websphere

including configuration and customization and training.

. Deployment of Rational ALM Toolset in Tomcat and Websphere and

assisting with developing test process and training as this

client moved from HPQC to Rational Quality Manager.

.

. Meeting regularly with large and small clients to ensure they

are satisfied with our delivery and to try to drive more

business

. Manager for 15 - 36 consultants, meeting regularly with the

consultants on each client site to ensure they have the support

they need and to take care of any issues they may have.

. Conducting Performance Reviews

. Interviewing prospective employees

. Liasing with clients where there have been employee performance

issues

. Managing the bench resources

. Organising regular Functional and Automation Test Team Meetings

. Involved in developing training course delivered to all

Revolution IT staff on expectations of a Consultant and how to

interact better with clients.

. Heavily involved in pre-sales accompanying Sales people to

client meetings, particularly new business.

Jan 2001 - Aug 2010 FUJITSU NZ (previously Infinity Solutions)

Jul 02 to Aug 10 Practice Leader Testing

Originally as the PLT for Infinity Solutions "(a software development

house) I managed a team of 4 testers. Over the course of 8 years I

have refocused the direction of the team to work in partnership with

customers instead of just "body shopping" and employed people suitable

to the direction of the team. I have been recognized as having one of

the more successful teams within Fujitsu NZ in the terms of growth

(now 14 testers) and utilisation within the team.

I have achieved this by taking calculated risks on direction and

growth within the team and working closely with our sales people or by

taking the lead in sales where appropriate.

Practice Leader:

. Writing Test Plans for iterative projects

. Test Management on iterative projects

. Estimation of all projects with an estimation spreadsheet I

developed.

. Deployed Java applications on Tomcat and Websphere

. Developing testing processes to ensure the basic standards are

adhered to but allowing enough flexibility to ensure all types

of testing projects undertaken at Fujitsu can fit the one

process.

. Modifying the methodologies we use to achieve the same quality

for a decreasing budget, including the introduction of tools.

. Training Project Managers to understand where most of the

extra costs are introduced throughout their projects.

. Mentoring and directing testers, Project Managers and

Management to get testers included in the requirements

gathering process.

. Deployment of applications included in system test so this

becomes the responsibility of the testers to ensure the

deployment notes are being properly tested.

. Developing templates to be used for projects at Fujitsu,

including Test Plans, Test Cases, Release Notes, UAT defect

forms.

. Project Management of small projects

. Organised the provisioning of the environments and co-

coordinated releases

. Involved in requirements gathering and solution design

meetings with clients and the developers.

.

. Resource management, including ensuring the right person is

placed on the right project or customer site.

. Managing staff, giving positive feedback as well as

constructive feedback including more formal performance

management of staff when necessary.

. Staff recruitment.

. Developing marketing collateral for Testing Services provided

by Fujitsu.

. Sales, including establishing long term ongoing relationships

with customers and potential customers

. Presentations to meetings with potential customers discussing

Fujitsu's test offerings and why testing is so important

. Resource planning and budgeting

. Mentoring staff.

. Business Planning specifically the direction the testing team

will move in, and the offerings we will make available.

. I was the Chairperson of the Test Professionals Network in

Wellington for 3 years. This has involved organizing

presentations, key speakers and motivating the Wellington

testers to attend.

. Attended IBM Signature Selling Method 2 day course

Rational Tools:

. Sales - identifying opportunities and demonstrating benefits

of tools to customers. Maintaining customer contact and

working with them with regards to readiness.

. Pre-sales - technical presentations of Rational Quality

Manager (RQM), Rational Functional Tester (RFT) and Rational

Performance Tester (RPT).

. Implementation of RQM, RQM to DOORS interface, RQM to JIRA

interface, RQM to RFT and RPT, RFT and RPT.

. Writing performance test plan and performing Web based

Performance Testing using Rational Performance Tester

. Automation with Rational Robot

. Enhancing Rational ClearQuest with VBScript coding

. Training of ClearQuest, RQM and RPT

. Case study for IBM about advantages experience with RQM at

Fujitsu.

. Organisation and delivery of presentations to customers and

customer groups.

. Designing and administering Rational ClearQuest

. Managing the Fujitsu - IBM software business partnership

. Managing the Fujitsu Rational licensing.

. Preparing product quotes for customers.

Jan 01 to Aug 10 Test Manager/Senior Test Analyst

Electricity Generator Billing System - Java with Oracle on Websphere

. Test Managed 12 month project which involved 3 different

billing types with complex algorithms

. Provided Test Estimations for projects

. Redesigned the Test Strategy for Infinity Solutions

. Introduced Lead Developer concept to the development team

. Implemented mandatory requirement for developers to unit test

their code prior to handover for System Testing

. Status reporting of test progress to Project Manager

. Implemented defect process to ensure defects were correctly

triaged and were easily traceable through to resolution

. Liaised with client over UAT, including offering suggestions on

how to improve Testing quality

. Implemented Entry and Exit criteria and ensured these were

gated appropriately

. Ensured traceability between requirements, test cases and

defects which resulted in a successful audit by PWC

Transit replacement system

This was moving an application from thick client to web based using

Geospatial data and YUI on Tomcat and Websphere

. Wrote the project Test Strategy

. Determined the Testing requirements when there was little

project or system documentation available

. Provided Testing estimates

. Managed System Testing, UAT and Regression testing

. Managed client expectations

. Liaised with 3rd party vendor

. Deployed application to test environment and tested deployment

instructions.

Basel II project at a Financial institution

. Wrote Test Strategy for System Test, System Integration Test

and UAT phases

. Liaised with internal parties for systems that integrated with

the system being changed to identify what Integration Testing

needed to be performed

. Risk identification and mitigation

. Providing daily status reports to senior stakeholders

. Negotiating release schedule with development team and

environment team.

. Making call on what defects were to go into scheduled releases

or to cancel a release if it was not viable.

Other projects tested:

. House and vehicle insurance application

. Insurance claims system

. Eftpos over the counter implementation at banking institution

. eCommerce sites including shopping carts and credit card

validation.

. Banking bulk payment application for businesses

1985 - 2001 INLAND REVENUE DEPARTMENT

1999 - 2001 Team Leader

I was a team leader managing 3 large applications which integrated

with the main "FIRST" application. I worked on several projects which

integrated these applications with the main application and also

ensured that when changes requested by the business were introduced,

the integrations still worked and they did not adversely impact the

systems they integrated with. I also managed the BAU team for these

applications juggling multiple requests for changes with limited

resources.

The systems at IRD were leading technology at the time and very

complex, unix and cobol, and I was responsible for managing a team of

15 staff, interacting with the provider (who was acquired by Accenture

some years ago), writing and reviewing functional specifications as

well as signing off on the technical specifications before they were

developed.

Various roles in the time at IRD on the business side.

Formal Qualifications

ISEB Foundation Certificate in Software Testing

ITIL Foundation Certificate

Certified Specialist IBM Rational Quality Manager v3.0

The information contained in the C.V. is correct. I understand the

seriousness of providing false or misleading information, and am willing to

have any information in this C.V. verified.

Contact this candidate