Wendy Liddy
Client Account Manager
Atlanta, GA
accesw@r.postjobfree.com - 404-***-****
WORK EXPERIENCE
Client Account Manager
AMERISAVE MORTGAGE CORPORATION - Atlanta, GA - November 2012 to September 2013
• Provided assistance to Third Party Originators via Live Chat and dedicated
Email and telephone hotline
Also assisted the Account Executives on the CAM AE Hotline
• Responsible for ordering/canceling field reviews, ordering final inspections
• Responsible for follow up on flood cert, VOE, appraisal orders and reviews, etc.
• Audited loans prior to going to the Underwriting Queue. Insured they met min
standards
Government Insurer in Government Operations Department
AMERISAVE MORTGAGE CORPORATION - Atlanta, GA - October 2011 to November 2012
• Responsible for preparing files to insure with FHA, USDA and VA
• Responsible for contacting appropriate individual to obtain missing docs
• Insured VA and FHA loans through VA Portal and FHA Connection
• Responsible for assigning FHA Case Numbers and VA Case Numbers and appraisal order
• Responsible for assisting with spreadsheet maintenance when needed
Customer Account Representative
FINANCIAL FREEDOM ACQUISITION, LLC - Norcross, GA - 2006 to 2011
Worked closely with wholesale mortgage brokers, sales and operations staff to ensure a timely pull-through
of the reverse mortgage loans
• Managed an average pipeline of 150 to 300 loans
Team Leader and Funding Supervisor
FINANCIAL FREEDOM ACQUISITION,LLC - Norcross, GA - 2004 to 2006
supervised a staff of 7
Customer Service and Closing Administrator
FINANCIAL FREEDOM ACQUISITION,LLC - Atlanta, GA - 2001 to 2004
Assisted borrowers who needed to pay their taxes or get hazard insurance
• Assisted with accounting reconciliation
Loan Administration Service Representative
BANK OF AMERICA - Atlanta, GA - 1989 to 2001
Responsible for data entry and file set-up of new commercial real estate loans
• Provided daily maintenance and support of portfolio of 45 commercial real
estate
builders with approximately 450-600 properties
• Process monthly interest payments and wire or deposit funds advanced on loans
• Process loan payoffs and release mortgage documents in a timely manner
• Responsible for new loan data entry and maintenance for retail home
improvementloans and secured and unsecured credit lines
• Provided follow-up for collateral documentation
• Assist banking center associates with research and problems
• Trained new Mgmt Associates in all aspects of loan support and customer
service
EDUCATION
Wheaton High School - Wheaton, MD
1973
ADDITIONAL INFORMATION
I have 20+ years' experience in fields of Banking and Real Estate Loan
Administration. I have received training in processing, auditing, closing, pre-
underwriting, clearing conditions, insuring, funding and customer service. I have
had many successful alliances with vendors and wholesale lenders and brokers.
I am also knowledgeable of HUD/FHA lending guidelines, I have supervisory
experience and I also acquired 7 years of Retail experience prior to entering the
field of Banking/Finance.