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Customer Service Manager

Location:
Atlanta, California, 95366, United States
Posted:
January 29, 2014

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Resume:

Wendy Liddy

Client Account Manager

Atlanta, GA

accesw@r.postjobfree.com - 404-***-****

WORK EXPERIENCE

Client Account Manager

AMERISAVE MORTGAGE CORPORATION - Atlanta, GA - November 2012 to September 2013

• Provided assistance to Third Party Originators via Live Chat and dedicated

Email and telephone hotline

Also assisted the Account Executives on the CAM AE Hotline

• Responsible for ordering/canceling field reviews, ordering final inspections

• Responsible for follow up on flood cert, VOE, appraisal orders and reviews, etc.

• Audited loans prior to going to the Underwriting Queue. Insured they met min

standards

Government Insurer in Government Operations Department

AMERISAVE MORTGAGE CORPORATION - Atlanta, GA - October 2011 to November 2012

• Responsible for preparing files to insure with FHA, USDA and VA

• Responsible for contacting appropriate individual to obtain missing docs

• Insured VA and FHA loans through VA Portal and FHA Connection

• Responsible for assigning FHA Case Numbers and VA Case Numbers and appraisal order

• Responsible for assisting with spreadsheet maintenance when needed

Customer Account Representative

FINANCIAL FREEDOM ACQUISITION, LLC - Norcross, GA - 2006 to 2011

Worked closely with wholesale mortgage brokers, sales and operations staff to ensure a timely pull-through

of the reverse mortgage loans

• Managed an average pipeline of 150 to 300 loans

Team Leader and Funding Supervisor

FINANCIAL FREEDOM ACQUISITION,LLC - Norcross, GA - 2004 to 2006

supervised a staff of 7

Customer Service and Closing Administrator

FINANCIAL FREEDOM ACQUISITION,LLC - Atlanta, GA - 2001 to 2004

Assisted borrowers who needed to pay their taxes or get hazard insurance

• Assisted with accounting reconciliation

Loan Administration Service Representative

BANK OF AMERICA - Atlanta, GA - 1989 to 2001

Responsible for data entry and file set-up of new commercial real estate loans

• Provided daily maintenance and support of portfolio of 45 commercial real

estate

builders with approximately 450-600 properties

• Process monthly interest payments and wire or deposit funds advanced on loans

• Process loan payoffs and release mortgage documents in a timely manner

• Responsible for new loan data entry and maintenance for retail home

improvementloans and secured and unsecured credit lines

• Provided follow-up for collateral documentation

• Assist banking center associates with research and problems

• Trained new Mgmt Associates in all aspects of loan support and customer

service

EDUCATION

Wheaton High School - Wheaton, MD

1973

ADDITIONAL INFORMATION

I have 20+ years' experience in fields of Banking and Real Estate Loan

Administration. I have received training in processing, auditing, closing, pre-

underwriting, clearing conditions, insuring, funding and customer service. I have

had many successful alliances with vendors and wholesale lenders and brokers.

I am also knowledgeable of HUD/FHA lending guidelines, I have supervisory

experience and I also acquired 7 years of Retail experience prior to entering the

field of Banking/Finance.



Contact this candidate