Service Delivery Management

BETH ARBOLEDA

PROFILE

A strong outcome-oriented and customer focused Change Management and Service Delivery professional specialising in change initiatives, systems and process improvement.

I have over 13 years’ experience in diverse roles in the IT industry with a significant of those in delivery management. I am confident leading and facilitating business process improvements. I develop cohesive strategies to support the organisation to review systems, processes, and culture to deliver first class service and an outstanding customer experience.

With a consistent track record of high achievement and leadership, my leadership style has an emphasis on clear communication, productivity, professional development and a commitment to creating healthy sustainable work environments. I encourage and utilize ideas from others when solving problems and developing new initiatives, and think in terms of possibilities and opportunities rather than problems and constraints.

I am outgoing, highly adaptable, with a good sense of humour, and I establish genuine and long-lasting business and working relationships. Well equipped to remove barriers to performance, I am passionate and driven to achieve results for customers through inspiring people to perform and achieve excellence.