Customer Service Manager

GANASHYAM SUBRAMANIYAN

**** ********** ***, **** *****, IN 46818 Phone:585-***-**** **********@*****.***

EXPERIENCE

Sirva Inc. - Fort Wayne, IN 2013- Present

Manager-Moving Services Pricing

Manage Pricing function for the U.S. division of the Consumer business vertical.

Segmented the market for valuations and recommended introduction of new deductibles to penetrate untapped customer

base with potential revenue of $8M/year.

Modeled services ranking and quarterly volume forecasts for the military business vertical thus achieving an 18-22% cost

saving in terms of seasonal trucks, drivers and agents hiring.

Developed a Yield Management model on the basis of arrival patterns of demand and implementation is expected to

increase revenues by 4-6%.

Identified the key drivers of and their respective influence on quality scores achieved by the Military business through

regression modeling.

Freed up capacity by 15% by analyzing feasibility of ‘containerizing’ military shipments weighing below 4000 pounds.

Carestream Health - Rochester, NY 2012 - 2013

Analyst Intern - Strategy and Operations Finance

Designed inter-company revenue model and analyzed pricing and profitability for key pharmaceutical products.

Enabled accurate pricing for Latin America region by performing deep-dive analysis resulting in a $6M top-line impact.

Conducted variance analysis at a new level of granularity and identified margin leakage of $1M in the Asia region.

Achieved duty cost savings of $400K by re-modeling transfer price change request for India region.

Supported Transfer Pricing team by mapping product flow and identifying loss making transactions worth $2M.

Shell Business Service Center - Chennai, India 2009 - 2011

Assistant Manager, Management Information-Planning & Analysis

Performed financial planning & analysis, spend analysis and month-close for Shell Marine Europe Africa region.

Initiated transactional level pricing analysis and identified price improvement opportunities worth $600K.

Analyzed distribution expense trends and recommended economical modes of fuel delivery saving $200K in costs.

Recovered $200K in handling charges through sales and supply data analysis for lubricant products.

Bolstered customer service by creating an Excel-based tool that helped in lowering the number of incorrect invoices by

80%.

Supported Account Managers during deal negotiations by analyzing returns behavior of customers resulting in the

disqualification of 4 customers from receiving volume discounts.

TESCO HSC - Bangalore, India 2006 - 2009

Process Lead (2009-2009), Senior Accounts Executive (2008-2009), Accounts Executive (2006-2008)

Managed a team of 4, performed financial and margin analysis and month-close for Tesco Ireland.

Revamped the management reporting process resulting in savings of .5 FTE.

Analyzed retail expenses trends and identified savings opportunities of €50K in electricity and cleaning costs.

Won the ‘project of the year’ award for successful migration of the financial systems from Oracle 10.7 to 11i.

ASSETS

Knowledge of SAP, BW, COGNOS, Oracle, Oracle Financial Analyzer and Discoverer.

Skilled in financial analysis, project management, financial modeling and valuation.

Proficient with Excel, PowerPoint, Access, SPSS, Risk Solver, Minitab and Leverage Point pricing tool.

EDUCATION

Simon Graduate School of Business, University of Rochester - Rochester, NY

MBA: Competitive and Organizational Strategy, Pricing 2013

Professional Pricing Society, Marietta, GA

Certified Pricing Professional 2013

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