Customer Service Quality Control
Resume:
Rosanna F. Goodwin
Redford, Mi ***39
accer7@r.postjobfree.com
Objective
To obtain a challenging and exciting position that will offer career
growth within the organization. Where I may advance utilizing my
professional experiences, education, team player and leadership skills
as well as learn new skills along the way.
.
Employment
. Print Operator, Pitney Bowes, Madison Heights, Mi 10/2011 - Present
. Responsible for all operator aspects of the assignment including:
o Machine set-up, mechanical adjustment, clearing jams, and
monitoring of equipment.
o Actively audit work in process for print, insert and various
other activities based on work instructions and control plans.
o Perform in a variety of production capacities, including hand
fulfillment (assembly), folding, and postage reclaim, offline
metering and inspection, etc. to ensure quality.
o Identify and segregate non-conforming product and/or bad
materials and ensure leadership is aware of potential concerns.
o Keep work areas clean and organized, and free of excess
production materials and/or non-conforming product.
o Complete required documentation as required in its entirety,
neatly and accurately with consistency.
o Print and Log Reimbursement checks insuring the correct stock is
used by taking number sequences from check stock.
o Insure the correct stock is used for all Print jobs
. Readily accept the opportunity for cross-training in various
functional areas.
. Support Quality Management Initiatives.
Sr. Onsite Service Specialist, Ikon, Livonia, MI 4/2005 - 11/2010
. Mail deliveries to established locations within an account, either
between departments or buildings, depending upon location. Also perform
shipping and receiving duties daily.
. Perform high volume copying on high-end equipment for customers per their
specifications, as well as binding and laminating
. Perform file room functions, including purging of files for archiving.
. Responsible for pickup and delivery of overflow jobs, which entails
traveling to and from various accounts to the Overflow Copy Center.
. Schedule workloads in order to meet deadlines.
. Maintain mailroom including sorting, filing and distribution of USPS mail
lift and moves boxes.
. Perform basic maintenance on machines and oversee scheduling of
maintenance for IMS vehicles.
. Assists in the implementation of training and directing of new IMS
employees.
. Verify proper usage records of supplies and equipment are maintained for
end-of-month reporting.
. Assists in the pricing of copy jobs, order paper, toner and office
supplies also manage postal meter supplies
. Update Site Procedure Guides and Prepare for Certifications
. Responsible for running a one person site and keeping customers satisfied
Operator, Anacomp, Farmington, Mi 9/01-3/04
? Day to day production of data transfer onto microfiche and digital disk;
receiving, preparing duplication, packaging and distributing output.
? Performed quality control procedure to ensure quality standards are meet
? Receive, sort and log in customer media according to specified
information on transmittals
? Coordinate appropriate work orders and application labels with customer
media: prioritize and schedule work orders for input
? Monitor Pegasus control manager and maintain accurate labels to the
appropriate work order
? Maintained film, chemical and ammonia levels on a daily basis in
accordance to the Hazardous materials guidelines and procedures
? Coordinate pick-ups and deliveries with couriers
Shipping Receiving Clerk, UPS (Ford Parts), Redford, Mi 8/00-9/01
? Scanned labels into a database to ensure the accurate information within
the system
? Input data pertaining to the location, address and telephone number
? Load/ unload shipment trucks; also handled hazardous shipments
? Performed system boot-up and shutdown procedure to maintain daily reports
Customer Service, ACO Hardware, Redford, Mi 10/99-08/00
? Serviced customers household needs for repair, cut keys, mix paint,
handled cash transactions balances cash drawer and processed shipments.
Education
Education Major, April 2002, Marygrove College Detroit, Mi
High School Diploma, June 1999 Henry Ford High Detroit, Mi
Skills
Microsoft Office Alphanumeric File
Internet/ E-mail 10 key calculator/ 30-35 wpm
Windows 6- Line Operator
Excel UPS/FED-EX shipping Machines
Word Perfect Xerox Machine
Cannon & Ricoh Copiers Pitney Bows & Hasler mailing machines
Oce 10k Oce 6320
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