Customer Service Representative
Resume:
MONIQUE HUNTER
Sacramento, CA *****
************.**@*****.***
PROFESSIONAL EXPERIENCE
JC Penny Catalog Call Center Sacramento, CA
Customer Service Representative October 2008 - February 2011
• Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
• Solicit sales of new or additional services or products.
• Recommend improvements in products, packaging, shipping, service, or billing methods
and procedures to prevent future problems.
• Answered a high volume of calls per day by addressing customer inquires, solving
problems, and providing new product information
• Provided an elevated customer experience to generate loyal customers
• Recommended, selected and helped locate out of stock products based on customer request
• Executed in season pricing strategies
JD Franz Research Sacramento CA
Research Assistant May 2006 - February 2007
• Provide assistance with the preparation of project-related reports, manuscripts, and
presentations.
• Verify the accuracy and validity of data entered in databases; correct any errors.
• Perform data entry and other clerical work as required for project completion.
• Code data in preparation for computer entry.
• Provide assistance in the design of survey instruments such as questionnaires.
• Administer standardized tests to research subjects, and/or interview them in order to collect
research data.
• Track research participants, and perform any necessary follow-up tasks.
• Seek and provide information to help companies determine their position in the
marketplace.
• Devise and evaluate methods and procedures for collecting data, such as surveys, opinion
polls, or questionnaires, or arrange to obtain existing data.
• Measure and assess customer and employee satisfaction.
• Conduct research on consumer opinions and marketing strategies, collaborating with
marketing professionals, statisticians, pollsters, and other professionals.
Home of Hope Sacramento CA
Social Services Assistant March 2005 - September 2006
• Serve as liaisons between students, homes, schools, family services, child guidance clinics,
courts, protective services, doctors, and other contacts, to help children who face problems such as
disabilities, abuse, or poverty.
• Refer clients to community resources for services such as job placement, debt counseling,
legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such
as where to go and how to apply.
• Consult with parents, teachers, and other school personnel on behalf of agency.
• Provide, find, or arrange for support services, such as child care, homemaker service,
prenatal care, substance abuse treatment, job training, counseling, or parenting classes, for clients
and families.
• Collect supplementary information needed to assist client, such as employment records,
medical records, or school reports.
• Assist in recommendations for temporary foster care and advise foster or adoptive parents.
• Work in child and adolescent residential institutions.
• Operate office equipment such as fax machines, copiers, and phone systems, and use
computers for spreadsheet, word processing, database management, and other applications.
• Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons
according to their needs.
• Open, read, route, and distribute incoming mail or other materials and answer routine
letters.
• Complete forms in accordance with company procedures.
• Review work done by others to check for correct spelling and grammar, ensure that
company format policies are followed, and recommend revisions.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Order and dispense supplies.
• Organize events with families, clients, and potential foster parents
• Developed strong relationships with social workers, staff, and families
EDUCATION
Sacramento City College SacramentoCA
Behavioral/Social Science
Additional Skills
• Works very well independantly
• Comfortable in diverse populations
• Excellent relationship building skills
• Proficient in Windows and Microsoft programming
• Quick learner
• High standards of customer service
• Devoted to data integrity
• Greatly effective team player
• Dependable and reliable
Contact this candidate