Sales Service

ADAM CHRISTOPHER MANIFF

** **** **. *******, **

978-***-****

acceok@r.postjobfree.com

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EDUCATION

RHODE ISLAND COLLEGE, PROVIDENCE, RI MAY, 2013

B. A.: FILM STUDIES; COMMUNICATIONS (CONCENTRATION IN MASS MEDIA)

GPA: 3.0, Dean’s List: 4 Semesters

Featured Coursework: TV Production, Writing for Digital Media, Digital Media Production

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WORK EXPERIENCE

BLACK INK VIRTUAL ASSISTANCE, blackinkva.com AUG 2013 - PRESENT

SOCIAL MEDIA SPECIALIST

• Oversee and implement Black Ink and its clients’ social media strategies

• Develop detailed plans and make recommendations for social media in synch with

overall brand marketing strategy

• Research for both social media and non-social media purposes

• Write monthly column in company newsletter

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APPLE INC., PROVIDENCE, RI SEP 2008 - PRESENT

GENIUS ADMIN (SEP 2011 – PRESENT)

• Foster and maintain a positive atmosphere of world-class service in a high-volume

retail/repair environment

• Properly set customer expectations by serving as a gateway for all repairs

• Manage and oversee all operational activities in the Genius Room; prioritize workload

• Work closely with Inventory Control Team to accurately track service part inventory

• Process received mail-in repairs; verify successful repair and customer contact

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VISUAL COORDINATOR, BOH SPECIALIST (SEP 2008 – SEP 2011)

• Maintained close partnership with leadership team

• Prepared for and executed floor plan changes to sales floor, service area, demo content,

windows, signage, graphic panels

• Mentored all members of store team to achieve highest level of Apple visual and

brand standards

• Facilitated Visual Standards training for new managers

• Co-launched Morning Sweep: daily feedback system focusing on visual standards

• Lead store remodel, including takedown and reopen

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BANANA REPUBLIC, PROVIDENCE, RI MAY 2007 – SEP 2008

MERCHANDISING PRESENTATION SUPERVISOR

• Executed all visual changes: floor displays, windows, signage

• Provided on-the-job training to all employees on company initiatives and standards

• Ensured completion of all shipment procedures to floor ready standards

• Tracked productivity and confirmed that the team met or exceeded company standards

for all non-sell tasks

• Shared feedback from customers with leadership team to improve overall customer

experience

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GAP INC., PROVIDENCE, RI AND BURLINGTON, MA SEP 2001 – MAY 2007

SALES ASSOCIATE, ASSISTANT TO MERCHANDISING MANAGERS

• Assisted merchandising managers with floor displays, window presentation, updating

store standards in the district

• Called upon multiple times to renovate/open/close stores in multiple districts

• Launched a new denim presentation standards training program

• Multiple awards for superior customer engagement

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