Customer Service Representative
Resume:
Fernado Prince
Huntsville, Al 35810
acceoh@r.postjobfree.com
Successful leader and equally effective as a member of a team. Highly organized able to multi task and accomplish multiple objectives. Professional
demeanor and attentive to detail. Driven to provide excellent customer service, and able to assess complex situations and formulate solutions.
Expertise in coordinating and supervising activities. Enjoy working in a fast paced environment; highly detail oriented. Friendly team player with
professional manner.
Professional Experience
T Mobile Hoover, Alabama 11/2012 present
Financial Care Representative
Worked in call center environment and took calls from individuals who needed assistance with paying their bill. Followed policy to qualify
customers for the best option to secure services met metric monthly goals. Followed all CPNI guidelines when processing payments or creating
payment arrangements. Offered different credit and adjustments when required within the policy of T Mobile all while providing the best customer
service experience.
Check into Cash Birmingham, Alabama 09/2012 11/2012
Store Manager
Provided excellent customer service to individuals whom were interested in personal loans. Cashed checks for qualified candidates also offered
money orders and western unions to the public. Maintained all accurate documentation with zero errors in company funds daily. Making nightly
deposits and morning withdrawals to insure the safety of company property.
Staff Mart Staffing Birmingham, Alabama 01/2012 7/2012
Warehouse Worker
Work on assembly line to insure that all parts and cargo are properly caulked and investigated before being painted. Keeping documentation of all
body parts that were validated daily. Maintaining a safe work environment by utilizing all company resources to help promote the record of no
accidents throughout the warehouse.
United States Postal Service Birmingham, Alabama 12/2010 01/2012
Rural Carrier
Maintained an accurate account of all mail and important documents. Responsible for properly assorting mail to be delivered to customers. Operated
company vehicle to deliver all packages and mail. Obtaining signatures from the customers at their request. Handling company funds to maintain
gasoline in assigned vehicle. Documenting all requested information such as mileage and time worked.
Silicon Valley Staffing (Wells Fargo) Emeryville, California 02/2009 03/2009
Loans Processor
Overlooked applications for potential customers applying for loans to refinance home mortgages also performing an accurate check on income,
contact information, credit report, and scheduling home inspections. Used head set and used PBX telephone lines to collaborate with team members
to assure privacy of customers. Received calls from customers to answer questions or concerns about applications in a diversified environment.
Attained required information and consolidated a record for each call to control customer service goals. Loans ranged from 65000 to 350000.
EZ Money Birmingham, Alabama 07/2008 12/2008
Customer Service Representative
Process signature loans. Primarily responsible for providing superior customer service including a courteous, respectful environment providing loan
products to customers who qualify after verification of income and employment. In addition ensures the accuracy and completeness of money loan
documentation and the maintenance of the loan files. Primarily responsible for marketing and advertising.
Education
Woodlawn High School 1996 2000
South University 8/2011 09/2012
Currently taking classes to obtain an Associate's Degree in Business Administration
Contact this candidate