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Customer Service Sales

Location:
United States
Posted:
January 29, 2014

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Resume:

AARON BLOJAY GRANT

Via Eredi Farina **/E, ***** Pavia, Italy

Phone: +39(0)327-***-**** / +39 (0-351-***-**** Email: accehu@r.postjobfree.com

+44 (0-770-***-****

Profile

Proactive, efficient and helpful Computer Networks Msc Graduate with more than three years experience

gained in First Line and IT Support; Sales and Customer Advisory for the Telecoms, Contact Center and IT

Retail industry sectors. Expertise in Systems Support (hardware and operating systems); Networking and

Website Development. With a natural talent for resolving client issues with simplicity and patience and for

creating innovative ideas that pre-empt and anticipate clients’ needs, is now looking to secure a permanent

position in IT Support, IT Helpdesk, IT Administrator or System Support.

Key Skills

Knowledgeable and skilled in the configuration, utilization and troubleshooting of all Microsoft and Macintosh

operating systems and MS Office applications for Windows and Mac environments.

Detail-oriented, adept at the use of Web development software to include Adobe Dreamweaver and in Web

programming languages to include HTML and CSS.

Effective interpersonal and communication skills; able to convey and synthesize complex technical instructions

to different clients and ensure efficient resolution of computer problems.

High level proficiency at configuration, using and troubleshooting all versions of Microsoft Operating Systems

(Windows XP Vista/Windows 7) and all version of Apple Macintosh Operating Systems and Microsoft Office

suit Both Windows and Mac based (Word, Excel, PowerPoint, Outlook, etc.)

Teaching and excellent experience of people facing, customer advisor role and time management skills.

Education and Qualification

September 2010 - October 2011 MSc - Computer Networks

University of Westminster, London, United Kingdom

October 2000 - October 2005 B.Eng. (Honour) - Electronic Engineering

University of Nigeria, Nigeria

Professional Experience / Career Profile

Jan. 2011- Present Team Leader / Business Advisor

DSG Int’l Ltd (PC World), UK

• Responsible for Customer service delivery through face-to-face interaction, telephone conversation or e-mail to

investigate technical problems and offer solutions where necessary.

• Provides advice on post-sales services to include Network setup and 24/7 help and advice; assists with

software installation, PC setup and repairs at the service desk.

• Supervises the computing and Apple section and assists with repairs to include PC setup, installation and

repairs of faulty operating systems and the training of colleagues according to standards.

• Identifies customer needs and liaises with customers in all areas of IT; works with higher price goods and

provides highly personalized approach by giving detailed IT information on products; provides B2B solutions.

• Conversation with “Eclipse and Maginus” business software for processing transactions.

August - September 2012 Technology: Printed Results Distribution (Volunteer)

London 2012 Olympics and Paralympics

• Copied and delivered results reports to clients through the use of the Ex Press system.

• Hand-delivered paper results reports to clients within defined timeframes.

• Assisted the PRD Team Leader in organizing the PRD room for the day’s operations and provided advice on

any customer requests or problems.

• Monitored usage of printing consumables to include inks, toners and paper; reordered stock as required .

June 2009 - August 2010 Information Technology Officer

Contact Solutions Ltd., Nigeria

Setup call centers for clients ranging from five to 25 seats integrated using IP telephone such as AltiGen, Sage

and Microsoft CRM installation and maintenance (for data capturing and queries purposes).

Supported company’s website using CMS (Content Management System); monitored the entire company and

client networks with “DUDE” application on a dashboard; ensured all drivers, anti-virus, applications,

operating systems are updated on a regular basis.

Outlined security strategies to safeguard network, company and client data from malicious, intrusion, etc.

Frontline IT Officer, supported over 50 employees and clients ensuring successful resolution of IT queries such

as network, hardware, software installations as Frontline IT Officer.

Planned LANs, PC build up, cabling, hardware and software installations.

Configured, verified, and performed basic router operations trouble shooting.

Planned, monitored, coordinated and executed various technical site survey sessions (Greenfields and rooftops)

for 2G/3G collation of GSM network.

Performed hardware installation of communication equipment (VoIP Systems, Switches, routers).

Represented the company in meetings regarding network planning and implementation.

May 2007 – December 2007 Network Support Engineer (Internship)

Imperial Telecomms Ltd., Nigeria

Planned Local Area Network and built PCs; performed cabling, hardware and software installations.

Supported over 20 staff with IT issues to include Systems and network, including procedural documentation

and roll out of new applications; installation and configuration of computer hardware, operating systems and

applications; monitoring and maintenance of computer systems and networks, and train of staff/clients through

a series of actions or new applications.

Configured, verified and performed troubleshooting of basic router operations and routing on Cisco devices.

Setup new users’ accounts, profiles and dealt with password issues for both Windows and Macintosh based

PC’s; prioritized and managed many open cases at one time and responded within agreed time limits.

Performed troubleshooting of system and network problems locally or remotely using Login; diagnosed and

solved hardware/software faults; replaced parts when required.

Additional Skills:

• Sound knowledge of networking technologies such as LANs, WANs; PC (Mac and Windows build ups),

firewalls, IDS, IPS, VPN, network printers and computer hardware repair and maintenance.

• Knowledge of RAID, SAN, NAS and Virtualization (System consolidation).

• IP design and routing skill (CCNA qualified).

• High level proficiency at using Hypertext Markup Language (HTML) integrating CSS.

• Good use of web editing software such as: Dreamweaver, etc.

• Knowledge of ITIL rules and regulation as it relates to help and service desk.

• Apple Sales and Product Professional Certified (APP/ASP).

Projects:

Post graduate final project: “Cloud Resource Management (Virtualization)”

Personal web design project: “www.fairyroze.com“

Personal Details:

Date of Birth: September 20, 1980

Sex: Male

Nationality: Liberian

Marital status: Married

References: Available on request



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