James Edward Goetz

662-***-**** accehl@r.postjobfree.com

BACKGROUND SUMMARY

Experienced and successful professional with over 20 years of experience in all aspects of sales, customer care and

product development. Highly skilled in problem solving and designing value added strategies that encourages teamwork

while increasing productivity. A strategic planner with the proven ability to analyze, design, implement and coach a

diverse group of players to obtain corporate goals.

KEY SKILLS

Sales Management Strategic Planning Training & Teaching

Problem Solving Change Management Budgeting

Customer Care Project Management Presentations

Account Management Implementation Product Development

SELECTED ACHIEVEMENTS

• Lead a national independent sales force of 70 members. Results: Trained and coached sales force to meet budget

11 out of 15 years.

• Conducted weekly coaching sessions that included product training and personal development. Team members

gained more confidence in their personal abilities. Results: 28% of the group members were promoted or given more

responsibilities.

• Recruited, Trained and Managed on a daily basis a customer care staff that responded to customer issues.

Results: Developed and documented new processes that gave customers closure to their issues within 24 hours.

Instituted a “Customer Care” philosophy into the company’s customer relationship

• Developed strategies to leverage customer feedback to design, test, and implement new initiatives. Identified and

created a product line that was not available in the market. Researched the needs of the user and management and

matched them to capabilities. Results: A system that added $1.5million in sales in the first 18 months.

• Reviewed customer issues to identify common problems and patterns. Lead team to resolve issues by developing

changes eliminating them. Results: Company developed a culture of zero defects

• Developed strong relationships with national accounts. Made presentations, collaborated on custom projects and

managed their services expectations on a daily basis. Created a support team to help handle national accounts.

Results: 3 national accounts added $2 million dollars in sales value in one year.

• Analyzed and organized sales department process’s to improve effectiveness. Results: Reduced lead time for

processing orders from 5 days to 3 days.

• Built strong relationships with other managers, working on a team to reduce carbon footprint of operation.

Reduced landfill loads from 60 to 3 per year. Results: Savings of $34,200 per year.

PROFESSIONAL EXPERIENCE

JTB Furniture Sales Consultant 2012 – 2013

Tupelo Manufacturing National Sales Manager 2010 – 2012

Flexsteel Industries, Inc National Business Manager, 1987 – 2010

Sales Manager, Designer Manager

Omni International Product Design Manager 1985 – 1987

EDUCATION

Auburn University

B. S. Industrial Design

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