Customer Service Management
Resume:
LaSonya J. McDowell
SUPPLY CHAIN MANAGEMENT • LOGISTICS • OPERATIONS MANAGEMENT
Results oriented leader with 21 years of combined business and military experience providing strategic yet creative
management in areas of supply chain design, marketing, logistics, inventory, projects and programs, process
improvements, recruiting, training, manufacturing, and finance to enhance performance and profitability. Solid track
record of results based on a team approach to accomplishment. Competencies include:
• High Profile Project Management • Bilateral Negotiation & Mediation
• Supply Chain Operations • Organizational Analysis/Design
• Problem Identification & • JIT Inventory Procurement
Resolution
• Validation/QA/QC Production • Outsourcing and Returns
• Customer Service and Public • Credits and Accounts Receivable
Relations
PROFESSIONAL EXPERIENCE
MCKESSON PHARMACEUTICAL CORPORATION, Conroe, TX 2013 Present
Material Handler/Warehouse Mentor
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Operations Management: Optimized entire order fulfilment process through the design and implementation of a process
focused order fulfilment organization, integrating the functions of customer service, distribution, credits/accounts receivable
and returns
Spearheaded quality and productivity through process improvement, 5S methodology, and six sigma techniques.
o
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Operating Procedures: Oversee the execution of cycle count and physical inventory activities to increase process effectiveness
and customer satisfaction
Responsible for performing the physical tasks involved in the shipping, receiving, storing, and distributing of
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products, materials, parts, supplies and equipment.
•
Staff Development: Revitalized staff performance by identifying tasks/subtasks within workgroups, determining skill sets,
and providing ongoing training and support.
• Technology: Facile with computer skills with product wave management and sorting of supplies and goods. RF Units, Power
equipment, Wave Management System.
LOCKHEED MARTIN, MSGI Doha, Qatar 2009 2012
Lead Item Analyst
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Logistics Management: Performed duties involving request, receipt, storage, delivery and turn ins. Accountable for the
preservation of individual, organizational, installation, and expendable supplies and equipment.
o Assisted in resolving issues of Medical hazardous material items against (TEWLS SAP program) Theater Enterprise
Wide Logistics System for quality improvement and cost reduction.
• (supply chain): Built best in class operations through planning, monitoring, and management of
Operational Management
business demands.
o Coordinated inventory requirements, identified hazardous waste (HAZWASTE) streams, Turn In Waste,
Environmental/Safety Surveillance/Compliance Military Inspections; PPE Issuance
o Formulated journal entries, monthly and year end closings, fixed asset maintenance and general
ledger reconciliations.
•
Procedure/Program Development: Standardized company safety, health, and risk management policy, operating procedures,
and hazardous waste practices. Results: Reduced occupational injuries and lost workday causes by 40%.
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Quality Management: Executed continuous improvement and quality assurance programs.
o Conducted environmental monthly audits, maintained records of the quantity, type, and value of the supplies of a
company. Results: Attained 100% asset accountability by conducting inspection of activities to ensure compliance
with standards of serviceability, reclamation, salvage, and disposal procedure to ensure supply documentation
accuracy.
•
Customer Interface: Provided excellent customer service; recipient of numerous commendations and possesses glowing
written recommendations from colleagues
•
Training Achievements: Integrated company objectives with constructive training methodologies to train personnel on safety
and conduct ESH Orientation
ITT SYSTEM DIVISION, Doha, Qatar 2007 2009
Freight Movement Supervisor
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Business Management: Process products/labels through Cargo Movement Operations System (CMOS) which automates
information management in tracking, receiving, shipment planning, packing and crating, and air/surface terminal work
center’s during normal operations and transportation mobility operations during wartime/crisis situations.
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Professional Achievements:
o Bolstered preventative maintenance programs, quality assurance, and continuous improvement strategies.
Ensured hazmat identification/shipments complied with Department of Defense regulations.
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Escorted and supervised LNs/FNs/ANs on and off the Army military installation and Air force Base.
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Procedure/Program Development: Consistently the lead in implementing new operational procedures
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Communications: Handle both Import/Export documentation and answering customer queries with regards to customs
•
documentation
BONHAM TECHNOLOGIES, Beeville, Texas 2006 2007
Supply Technician Supervisor
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Professional Achievements: Developed and integrated efficient manual and automated record/report system enabling daily
maintenance records update; utilized automated catalog databases, Fed Log and technical manuals to locate data.
Delivered expert stock and warehouse management, including stock receipts, distribution, material/assets issuance
o
and turn in to DRMO.
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Logistics Management: Administered back orders reconciliation processing and parts status. Supported product lines running
through efficient material flow management, utilizing automated databases
Sharpened knowledge and skills in shipment procedures, routes and rates; filled orders and ran parts
o
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Inventory Control: Performed basic inventory control, filing, shipping and admission, as well as controlled outgoing
shipments
Ensured adequate provision of sensitive computer parts to maintain pertinent production
o
UNITED STATES ARMY 1993 2005
Automated Logistical Specialist (Sergeant), Ft. Bliss/Texas
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Logistics Management: Responsible for ordering Class IX parts and tracking, receiving, requisition and distributing them
Established and maintained stock records including inventory, material control, accounting and supply reports
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Review and verify quantities received against bills of contracts, purchase requests and shipping documents
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Unload, unpack, count, segregate, palletize and store incoming supplies and equipment
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Conducts inventories, surveys, and warehousing documents; prepared, annotated, and distributed shipping
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documents
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Organizational Leadership: Performed accounting and sales functions in self service supply warehouse
Constantly doing reports, working with Army STAMIS computer inventory programs
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Extremely familiar with requisitioning, direct exchanging and turn in procedures of excess and unserviceable
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equipment
Prepared and maintained records on equipment usage, operation, maintenance, modification, and calibration
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Project Management: Simplified and standardized the collection and use of maintenance data
Raised the quality and accuracy of performance, cost and parts data through improved maintenance management
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EDUCATION
Bachelor of Arts in Transportation and Logistics Management, 2013, American Public University
CERTIFICATES
Hazard Material Course Certificate/Refresher (AMMO 62 DL) 2014
Hazardous Waste Operations and Emergency Response (HAZWOPER) Training 2012
Hazard Communication Course Certificate 2012
Transportation of Radioactive Materials (AMMO 86 DL) 2012
Radiological Emergency Management Certificate 2011
TWIC Transportation Workers Identification Card 2013
TECHNOLOGY QUALIFICATIONS
TAMMIS/TEWLS/SAP HAZMAT/ OSHA (IMDG,IATA, 49 CFR)
MIS & Data Analysis CMOS/DHL/FEDEX
SAMS/SARRS/ULLS ERP/MRP SYSTEMS
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