customer services/Accountng/Credit card processor
Resume:
ROSALIND VANESSA HAMPTON
acceb8@r.postjobfree.com
QUALIFICATIONS: 20 Years’ Experience in Customer Services
*/**** ** **/**** American Precious Metals Exchange
Summary
I’m the initial point of contact for prospective and existing customers about products and deal directly with customers by phone or written correspondence manage accounts keep records of interactions and transactions inform about our business and services. Processing credit orders identifying fraud and tracking orders deal with customer directly by phone or written correspondence. Contacting customer vie email regarding return check and unpaid orders, verifying all information provided by customers is correct and accurate.
Fiscal Responsibility
Teamwork and Focus
Outlook, MS excel, MS word CRS software
1998 to 2009 CITIGROUP
Deliver excellent services through Citibank difference via phone interactions with existing customers by providing customer servicing and transaction capability and to prospects by generating interests and generate leads.
Responsible for building the business and deepening customer relationships through execution of effective telephone banking process.
To provide customer’s feedback to Citiphone services manager and services supervisor to assist in decision making and enhancing the bank’s Image.
responsible for credit cards charges backs File claim if packages are not received, and work with UPS and Amazon to resolve customer issues
Work fraud cases regarding stolen points and packages not received.
Service supervisor to assist in decision making and enhancing the program and image
Experience:
Microsoft word, Outlook Excel Data Entry and Handling Electronic Files
Detail Oriented good Organizational and Management Skills
Able to work in a fast paced environment worked and in a position where handled sensitive and confidential material
Excellent Written and Verbal Communication Skills
Education:
Graduate Las Vegas Business College
High School Diploma
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