Customer Service Sales

Manuel Aguilera

*** ****** **** • Las Vegas • NV 89107 acce4v@r.postjobfree.com • mobile (818) 922-

4432

Career Objective

Desiring to apply my attained skills and knowledge to a professional career environment

to progressively advance into a key character on a administrative team.

Experience

Customer Service Professional II- Ameriprise, Las Vegas 10/2013- Present

Serve as first point of contact for advisors, clients, and relationship partners for

routine service issues, requests, policies, procedures, and account information.

Communicate directly with clients and advisors to research questions, open issue

resolution cases, and resolve minor problems over the phone or notify appropriate

service partners. Respond to basic inqui ries with prompt, accurate solutions to

t ransaction/service requests in a fast-paced, customer-focused, team environment.

Small Business Relationship Specialist- Bank of America, Los Angeles 3/2012-

1/2013

Provided small business financial products and solutions to small business owners.

Ensured appropriate levels of service were given to customers with regard of opening

and activation of new products. Proactively reached out to existing Small Business

clients to review their relationship while identifying solutions that would deepen and

drive additional value to the client’s needs. Focused and created strategies on high

priority clients to identify and address cross-selling opportunities from treasury,

payroll/merchant services to loan applications and other small business solutions while

supporting other sales associates as needed in addition to consistently exceeding

quarterly revenue goals.

Travel Consultant- Viking River Cruises, Woodland Hills 10/2011-3/2012

Assisted clients with travel packages in Europe, Russia, Egypt, China and Vietnam for

their needs in a skillful and effective manner. Organized, described, arranged and sold

itinerary tour packages and promotional travel incentives in a fast paced environment.

Traveled to Northern and Southern France for training purposes in order to provide a

complete travel experience for the client. Reserved domestic/international reservations

for air travel, rail tickets, hotel and car rentals while multitasking on leads provided by

the company. Secured new client sales and retained through exceptional and detailed

customer service while exceeding sales revenue gross of $340k per month.

Retention/Sales Representative- Cox Communications, Las Vegas NV 11/2008-

10/2011

Handled incoming calls in an active call center, while up-selling cable/internet/phone

services to new and existing customers. Retained customers from canceling or

switching services to other competitors. Managed billing and technical support issues

on cable, internet or phone service while providing valued customer service and

surpassing weekly revenue goals.

Advertising Account Executive- Los Angeles Times, Los Angeles 08/1999-03/2008

Administered and generated revenue through legal employment advertising from start to

finish in the classified section of the newspaper and online publications. Used extensive

product knowledge to establish a relationship with existing and new customers by

carrying out proposals or budgets for clients while resolving billing issues at the same

time providing excellent customer service. Maintained monthly revenue goal over 100%

while prospecting for new business.

Education

California State University of Northridge, Northridge, CA

Bachelor’s Degree (Liberal Arts/Education)

Skills

Extensive skill practice in Sales/Account Management

Customer Service, Multi-tasking, Bookkeeping, Research Skills

Proficiency with Microsoft Programs; Type 45+WPM

Bilingual English/Spanish

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