Quality Assurance Manager

Curriculum Vitae: Kavita Ramji

Personal Details

Full Name: Kavita Raicha

Location: Leicester,United Kingdom

Email Address: *************@*****.***

Contact number: +44-783*******

Nationality: South African

Date of Birth: 12/06/1975

EE/AA Status: Indian

Drivers Licence: Code 8

Professional Profile

I have been employed at the South African Revenue Services for the past 19 years. My last position held was

at SARS within the Enterprise Business Enablement division as a Specialist: Policy Analyst. My portfolio

included analyzing SARS operational environment in relation to international conventions and agreements,

law applications, legislative changes, quality management standards and best practices. I provided advisory,

liaison and support services to SARS Branch Offices, Head Office divisions and external clients relating to the

understanding and use of current and new policies and standards operating procedures to ensure clarity,

uniformity and compliance.

I have been asked to stand in as the Acting Manager, Policy and Procedures with subordinates reporting to

me on numerous occasions.

I have had experience in a number of divisions within SARS ranging from Income tax assessments, customer

services, management and knowledge of end to end processes in Operations. I have managed a team of

fifteen subordinates within the Assessment and Quality Assurance area

I am a well-spoken extrovert, hardworking, creative, success driven individual with good leadership and

interpersonal skills.

I am a fast learner who enjoys networking which allows me to collaborate with people from various industries

to keep abreast of the latest industry initiatives and developments and expand my knowledge on best

practices.

My career objective is to be part of an organisation where I can utilise my knowledge and experience in

assisting the organisation in their customer service.administration,drafting of policies and procedures, putting

together innovative new ideas and finding solutions in the working environment. I have completed a course in

Quality Management through the South African Bureau of Standard where I have gained knowledge of the

requirements of ISO 9001:2008 and quality auditing.

Employment History

• Company : South African Revenue Service

Business unit: Enterprise Business Enablement

Position held: Specialist: Policy Analyst

Year of employment: 1 August 2010 to 14 June 2013

Reason for leaving: Relocation to the UK

Duties & Responsibilities:

• Analyzing the SARS operational environment in relation to international conventions and agreements, law

applications, legislative changes, quality management standards and best practices.

• Providing advisory, liaison and support services to SARS Branch Offices, Head Office divisions and

external clients relating to the understanding and use of current and new policies and standards operating

procedures to ensure clarity, uniformity and compliance.

• Initiating improvements where required

• Planning policy and standards operating procedures initiatives

• Liaising, communicating and negotiating with operations, superiors, process analysts, business analysts,

systems specialists and law specialists

• Mentor and offer guidance to junior policy analyst

• Assist with post implementation support and training in respect of modernisation projects

• Company : South African Revenue Service

Position held: Policy Analyst

Year of employment: 01 November 2007 to 31July 2010

Duties & Responsibilities:

• Planning policy and procedure initiatives, in consultation with his / her Senior Analyst and the Senior

Manager: Policy and Procedure, along project management principles. This also requires prioritisation of

work schedules and related travel and expenditure as appropriate and in accordance with the division’s

business plans.

• Organising - Seconded resources are deployed as deemed necessary according to priorities and the

changing environment to ensure the most effective and efficient utilisation of all available resources. The

policy analyst must provide input to this process.

• Conducting research and benchmarking into policy initiatives, thereby identifying best practice models.

• Conducting an impact analysis for policy / procedure options identified and then recommending the most

desirable option.

• Formulating / drafting policy and procedure documents taking the identified best practice and

recommended options into account.

• Debating proposed changes with operational, legal, process and systems specialists.

• Proposing changes in legislation where appropriate and assisting LAPD in the drafting process.

• Adopting a pro-active approach and identify opportunities for policy revision in line with international

conventions and local policy matters.

• Liaising, communicating and negotiating with operations, superiors, process analysts, business analysts,

systems specialists and law specialists on the drafting or revision of any policy and procedure matters.

• Assisting in the development of methods to monitor compliance to policies and procedures.

• Providing advisory, liaison and support services to SARS Branch Offices, Head Office divisions and

external clients relating to the understanding and use of current and new policies and procedures to

ensure clarity, uniformity and compliance.

• Leadership - Provide on the job training and transferring of skills and knowledge to junior members in the

team and seconded operational staff

• Company : South African Revenue Service

Position held: Team Leader: Assessment and Quality Assurance, Port Elizabeth, Eastern Cape

Year of employment: April 1994 to 31 October 2007

Reason for leaving: Personal growth

Duties & Responsibilities:

• Lead and co – ordinate the work of the Tax ssessment and Quality Assurance team (15 subordinates)

• Ensuring the raising of accurate tax assessments in an efficient and speedily manner

• Plan and manage reso urces on a daily basis

• Identify and address possible constraints in the team

• Making recommendations to streamline the end to end process in a tax assessment environment

• Compile management and technical reports

Analyse results and implement relevant actions to address shortcomings where evident

Educational

• Qualification: Diploma in Bookkeeping

Institution: Varsity College

Status: Completed

Year: 2000

• Qualification: Diploma in Pastel Accounting

Institution: Varsity College

Status: Completed

Year: 2000

• Qualification: Certificate in Quality Management Systems ISO 9001:2008

Institution: South African Bureau of Standards

Status: Completed

Year: 2012

• Qualification: Matric

Institution: Woolhope Secondary

Status: Completed – Matriculated with exemption

Year: 1992

Subjects: English (HG); Afrikaans (HG); Maths (HG); Science (HG)

Biology (HG); Accounting (HG)

Work Related Training

• Institution: SARS Project Management

Duration: 3 days

• Institution: GIJIMA Corporate Modeller Process Flows

Duration: 3 days

• Institution: SIYAQOBA Policy Development

Duration: 3 days

COMPUTER EXPERIENCE:

Windows XP,

PowerPoint,

Excel,

Corporate Modeller Suit.

References

• Company: South African Revenue Services

Contact person: Quintin Crafford

Contact details: +27-82-766-****

Position: Senior Manager: Information, Integrity and Knowledge Management

• Company: South African Revenue Services

Contact person: Esther Makgoba

Contact details: +27-83-302-****

Position: Manager Policy and Procedures

• Company: South African Revenue Services

Contact person: Sheryl Jacobsz

Contact details: +27-83-462-****

Position: Manager Policy and Procedures

• Company: South African Revenue Services

Contact person: Suzette Burger

Contact details: +27-832******

Position: Manager Policy and Procedures

Contact this candidate