Customer Service Manager
Resume:
ANTHONY BANASZEWSKI
Carol Stream, Illinois 60188
************@***.***
SKILLS:
Purchasing Process Improvement
Inventory Control Sourcing
Developing vendor relations Contract management
Total cost analysis Proficiency with Microsoft Office
MILITARY EXPERIENCE:
United States Marine Corp Captain
EDUCATION:
Monmouth College B.A. Business Administration
American Purchasing Society Certification
PROFESSIONAL EXPERIENCE:
Cardinal Health 2/06 - 9/13 (manufacturing)
Senior Inventory Analyst
Multifunctional position requiring daily communication and coordination
across departments including purchasing, inventory, forecasting,
production, shipping/receiving, sales and customer service for an inventory
of approximately $3mil plus. Performed inventory control and analysis for
raw, WIP, and finished goods. Position required detailed analysis with the
goal of reducing backorders, increasing customer satisfaction and
addressing cost reduction measures utilizing Excel and SAP. Analysis
regularly addressed system issues which affected organizational efficiency
and provided options for improvements for both domestic and international
warehouses. Reduced excess inventory for assigned areas by over 50%.
Served as master scheduler/demand planner for international Canadian
orders.
Kindred Hospital Chicago North 6/05 - 12/05
Materials Manager
Responsible for purchasing, inventory control, and distribution of
supplies/equipment throughout the organization.
Took over the management of three separate facilities within a five week
time period to include three complete inventories during this time period
to include purchasing, distribution and inventory control.
Reduced out of stocks by 70%. Eliminated 90% of dead stock.
Audited and repaired databases at three facilities improving inventory
and distribution efficiencies.
Concept Laboratories 7/04 - 6/05 (manufacturing)
Materials Manager
Responsible for inventory control, receiving, shipping, and coordinating
process improvements.
Revamped inventory control which significantly reduced warehouse labor,
increased inventory accuracy and provided production.
Retooled computerized production software providing all departments
including production, sales and materials new tools for enhanced
communication and decision making processes.
MacNeal Health Networks 7/03 to 9/03
Materials Manager (temp position)
Responsible for the management of purchasing, linen services, distribution,
inventory control, patient transportation, and shipping/receiving. Also
responsible for department budget.
Renegotiated copier program reducing copier/printer costs by $250,000 while
upgrading equipment stock, reliability and customer satisfaction.
Reduced medical supply costs by approximately $100,000 by compliance to
group purchasing contracts.
Initiated direct on-line ordering of office supplies reducing order
processing time, payment processing time/efforts while significantly
increasing customer satisfaction and Accounts Payable relationships.
Strengthened customer satisfaction through renewed efforts of
communications and support.
RML Specialty Hospital 8/00 - 5/03
Materials Manager
Responsible for procurement process, inventory control, distribution,
establishing and monitoring department budget, assisting other departments
with budget data and recommendations.
Established department from scratch. Set up list of standard products
and par levels for each department. Cleaned up and organized inventories.
Reallocated space according to usage. Reduced hospital-wide out-of-
stocks to 0 while at the same time reducing stocking levels at each
inventory location.
Planned and managed installation of new accounting/procurement system,
normally a 6 month process in less than 3 months.
Rush Prudential Health Plans/Unicare Health Plans 9/98 - 7/00
Materials Manager
Responsible for supervising purchasing staff. Purchased supplies for off-
site and corporate locations including medical, pharmaceutical, printing,
office, and MRO.
Developed plan for department, which had been vacant for seven months.
Audited in place contracts which resulted in a savings of over $90,000
within first 90 days.
Additional cost reduction measures culminated in a total of $500,000 over
21-month period.
Planned for and coordinated with IT in the installation of new
accounting/procurement system which included rebuilding the procurement
database which dramatically increased purchasing and accounting
efficiencies.
Edgewater Medical Center 5/96 - 9/98
Distribution Manager
Managed distribution and receiving staff of 20. Responsible for
distribution, inventory control, medical equipment asset control,
receiving, and patient charging for equipment/supplies.
Modernized manual distribution operation. Combined two distribution
centers while contending with construction, resulting in increased
efficiencies and services provided to the serviced departments.
Assessed departments' inventory and product needs. Reorganization of
stock location resulted in significantly increased department staff
satisfaction, reduction of out-of-stocks to zero and also provided for
the ability of departments to track supply costs more accurately.
Automated requisitioning process replacing paper based requisitions.
Dramatically increased customer service satisfaction and reduced data
entry time by over 50%.
University of Chicago Hospitals 7/95 - 2/96
Distribution Manager
Managed distribution and receiving staff of 35. Responsible for
distribution, inventory control, medical equipment asset control,
receiving, and patient charging for equipment/supplies. Developed and
monitored department budget.
Originally assigned as purchasing agent. Promoted to Distribution
Manager just prior to hospital recertification through JCAHO. Readied
section for visit and inspection within two weeks.
Reorganized staff of 35 to provide increased customer service levels
reducing late deliveries from an average of 20+% to less than 1% and
stockouts to a new all-time low of .6%. Increased accuracy of system
through bin location audits and cycle counts.
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