K AREEM J. HOPSON
*** ************ ****** * accdwc@r.postjobfree.com Cell:
Ho
me: 908-***-****
Unit: F2
Elizabeth, NJ 07201
A reas of Expertise
Customer Service Customer Satisfaction Enhancement Retail
Merchandising
Loss Prevention Licensed Security Guard Order
F ulfilling Delivery
P rofessional Experience
BANANA REPUBL IC – New York, NY 10/12
to 11/13
Loss Prevention Agent
Selected Contr ibutions:
• Protecting the assets of the company and i ts members through prevention,
awareness, communication and deterrence.
• Conducted daily t ransaction audits and provided a crime free store.
• Made safe apprehension, deterring internal and external theft, as well as, assisting
i n providing a safe shopping experience.
Sears – Garden City, NY 06/11 to
12/11
R etail Merchandiser
Selected Contr ibutions:
• Elevated store’s guest-satisfaction with display and merchandise set-up; ensured the
swift resolution of customer issues to preserve customer loyalty while complying
w ith company policies.
• Executed displays and assisted store associates in maintaining merchandising
s tandards in regularly scheduled promotional advertisement in conformity with the
V isual Merchandising Directive.
Health Trax – Garden City, NY 01/11 to
6/11
J anitor
Selected Contr ibutions:
• Met or exceeded all sanitation equipment targets.
• Maintained high standards in health and safety and complied with regulatory
guidelines of facility.
Garden City Hotel – Garden City, NY 04/08 to
12/10
Banquet Houseman
Selected Contr ibutions:
• Nominated for “Employee of the Month”, 2009.
• Maintained high standards in food and building safety and complied with regulatory
guidelines.
• Primarily responsible for assisting in serving, setting –up, and clean-up of all
banquet functions.
• Responded quickly to requests from guest, supervisors or management in a t imely,
f riendly and efficient manner.
E ducation and T raining
Nassau Community College – Nassau County, NY November
2011
Earned General Equivalency Degree
Certifications & T raining
Completed numerous courses and seminars in customer service, sales strategies, inventory
control, loss prevention, 8 hour and 16 hour security certificate, t ime management,
j anitorial service, leadership, performance assessment and food safety.