Project Manager Sales
Resume:
JENNIFER A. KOHN
Mountainside, NJ 07092
908-***-**** **************@*****.***
www.linkedin.com/pub/jennifer kohn/14/7a1/895/
Forward thinking, Intelligent, and highly analytical professional seeking new opportunities. Dedicated leader with sound business judgment and
the demonstrated ability to support multiple large scale projects in a fast paced and highly visible environment. Excellent work ethic with a high
degree of integrity and maturity.
Specialties
• Excellent decision making skills with the ability to work under pressure.
• Analytical and creative professional with a strong work ethic.
• Strong verbal and written communication skills.
• Effective in managing projects with close attention to timeframes.
• Results oriented with strong problem solving skills.
Experience
XO Communications
Operational Support Manager – Northeast Region: Enterprise & National Account Management
Privately Held; 1001 5000 employees; XOHO.OB; Telecommunications industry
January 2012 – Present / 40 Wall Street New York, NY
• Assist the Executive Sales Account Team with pre sales activities to support the development of business opportunities and complex customer
solutions to actively contribute to the sales approach for securing business.
• Day to day exchange with the Regional Vice President of Sales regarding forecasting, monthly installed revenue, and upcoming revenue
realization targets. Highly focused driven on finding opportunities to reduce the size of the backlog; OSM/RVP actively engaged along with the
Service Delivery Management Team
• Develop and present a Project Plan which incorporates the full project scope, implementation schedule with Time, Communication, and Risk
management plans. Identify all stakeholders, team members, and resources for implementation and clearly communicate project expectations and
status through the implementation period.
• Act as the single point of contact for the Customer and Executive Sales Account Team during the implementation cycle and as the Customer’s
advocate to drive all operational issues and concerns to resolve. Influence others to ensure a positive outcome for both the customer and XO.
• Research, prepare and deliver operational overview and monthly service reporting to designated customer base and develop service
improvement plans with internal organizations where applicable as requested by customers or deemed appropriate based upon operational
performance data.
• Analyze ongoing support and account issues and manage the necessary XO groups to a successful resolution of customer requests. Regional
training provided.
• Strong Cross functional Team Leadership amongst Service Delivery, Operations, OnBoarding, and Network Services to ensure superior service
to the customer.
System Implementation Specialist
MITEL, Inc.
Public Company; 1001 5000 employees; Telecommunications industry
July 2006 – September 2010 / New York and New Jersey Region
• Managed Teams of eight on large intricate projects from point of sale to customer acceptance.
• Developed project plan and effectively oversee cross functional teams to ensure accuracy and timeliness.
• Strengthen close relationships with Customers with a focus on mutual trust and satisfaction.
• Identified and resolved any issues by encouraging cross departmental communication and teamwork.
• Provided hands on functionality training for end users as well as in depth technical training for Administrators.
• Extensive knowledge of all proprietary software applications as well as all related ‘in network’ tools.
• Direct involvement with the NY Department of Education which included extensive training for various schools throughout the five Boroughs.
XO Communications
Senior Project Manager
Privately Held; 1001 5000 employees; XOHO.OB; Telecommunications industry
July 2001 – June 2006 / Wyomissing, PA
• Personally responsible for meeting and exceeding daily/monthly goals on an individual level and Team level.
• Accountable for scheduling the minimum forecasted number of orders, revenue per day, per week, and per month.
• Managed close relationships with Agent Vendors.
• Conducted order review as well as determining scheduled dates and times for installation of services.
• Proven ability to exceed these requirements.
Head Management
Topton House – Fine Dining Establishment
January 1999 – December 2006 (8 years) Topton, PA
• Oversee staff to ensure timely execution of orders to exceed customer satisfaction.
• Lead by example in displaying a courteous and professional demeanor in accordance with restaurant goals.
• Delegate duties to wait staff to ensure cleanliness and safety according to guidelines.
• Responsible for training all new employees per policy for the fine / casual dining establishment.
• Diffuse dissatisfied customers, find creative ways to regain customer confidence.
Education
Kutztown University
BFA, Advertising / Graphic Design Communication
1997 – 2001
References furnished upon request
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