Customer Service Manager
Resume:
Lonay Harris
*** ********* ******* **** ******
Bronx, NY 10451
***************@*****.***
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SUMMARY
Skillful and dedicated office professional with extensive experience in the
coordinating, managing, and support of daily operational and administrative
functions
. Creative problem-solver who can see the big picture while never losing
sight of details
. Motivated team player with demonstrated talent for recruiting,
interviewing and enhancing the business
. Enthusiastic self-starter, multitasking individual
. Goal-driven achiever with strong organizational skills and attention
to detail
. Microsoft Office Suite; Excel, Power Point, Word, Access, Publisher
EDUCATION
Metropolitan College of New York
New York, NY
Bachelors of Arts: American Urban Studies
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EXPERIENCE:
Admissions Advisor
Anthem Institute, Jersey City, NJ
11/2013-Present
. Provided outstanding customer service to internal and external clients
. Daily outbound calls to set appointments and generate Personal
Developed Lead
. Building strong interdepartmental relationships with Professors and
Academic Advisors
. Worked one on one with students for specific needs/concerns
Admissions Advisor 1/2012-10/2013
Allen School, Brooklyn, NY
. Assisted with managing day to day office functions, supply order,
sending correspondences and reports in a timely manner, cash/ credit
card deposits or payments
. Handled the selection and screening process for incoming students for
the school's academic programs
. Organized marketing materials for the campus orientation programs and
delivered incoming students orientation
. Utilized social media strategies to effectively promote the school's
curriculum, while providing a high level of customer service
. Provided outstanding customer service to internal and external
clients, data entry to change/add address
. Coordinated with career/student services to administer promotional
material to build school awareness to perspective students
. Built strong interdepartmental relationships with Professors and
Academic Advisors
. Worked one on one with students for specific needs, help request an
process transcripts
Sales Manager 5/2011- 1/2012
Timberland LLC, New York, NY
. Managed day to day office functions( opening/closing), prepare
reports, coordinate office, cash deposits
. Served as a liaison between building management and security
. Managed store inventors and sales associated to make sure and a high
level of customer service was provided to clients and vendors
. Lead new hire orientation programs, processed new hire documentation
and maintained employee personnel files
. Involved with communicating compliance and corporate policies and
conducted internal audits to prepare for external audits
. Recruited candidates for open positions for regional stores,
interviewed and selected candidates
. Supervised personal and ensured best practices were being applied
Assistant Manager 3/2009 - 3/2011
Sprint Corporation, New York, NY
. Served as a liaison between building management and security
. Managed day to day office functions( opening/closing), prepare
reports, cash deposits
. Answer telephone, filing secure documents, send daily email, organize
office lunches
. Supported all store and staff administration; facility and equipment
maintenance, service related problems, employee scheduling, data entry
to add/change billing information
. Involved in the selection and recruitment process
. Involved with communicating compliance and corporate policy
. Conducted internal audits
. Involved with the development of staff, performance management and
night/reconciliation cash deposit
. Established and maintained interdepartmental relations to supervise
staff and clients
Training Specialist 4/2008 - 1/2009
Market Star, New York, NY
. Maintained strong client relationships
. Coordinated and prepared training reports for senior management
. Created training schedules, evaluations and best practices documents
. Awarded Performance Recognition for Outstanding Customer Service
Lead Consultant/Assistant Manager 2/2004 - 11/2007
AT&T Wireless, New York
. Involved in the selection and recruitment process
. Involved with communicating compliance and corporate policy
. Planned and coordinated meetings for training purpose
. Supported all store and staff administration; facility and equipment
maintenance, service related problems, employee scheduling
. Executed outstanding customer service while educating and engaging
customers through product demonstrations, data entry to add/change
billing information
. Conducted internal audits to prepare for external audits
. Supervised and ensured best practices were being applied
. Interfaced with other departments on clients behalf
. Performance recognition: Assistant Manager of the Month, Top Gun
Award, and numerous Customer Service Awards
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