Customer Service Manager

Brian D. Glieco

** ******** ****

Cheektowaga, NY 14043

Phone: 716-***-**** Email: *******@*****.***

Objective

A position with potential for growth and upward mobility, while utilizing managerial and customer service

skills.

Experience

General Manager, The Hood Guys Inc., Buffalo, NY, May 2011-Present

• Plan and develop weekly schedule for all employees.

• Oversee all employees in providing premium service while working on the job site.

• Providing daily communication with clients and conducting reviews with employees.

• Prepare, organize, and order all necessary inventory.

• Replenish supplies, such as: fuel, plastic, fan belts, chemicals, cleaning cloths, and all remaining

necessary tools to complete each job.

• Administer and deliver payroll on a weekly basis.

• Monitor building security and safety (i.e. locking doors after operating hours, checking electrical

appliances to prevent any potential hazards, etc.).

• Notify appropriate persons concerning the need for major repairs or additions to exhaust hoods, fans,

and duct work.

• Providing upscale customer service and rapport with clients to aid in customer retention.

The Hood Guys Associate, The Hood Guys Inc., Buffalo, NY, July 2005-May 2011

• Consistent and proven skill in cleaning all parts of exhaust hood.

• Proven agility and endurance on work site (i.e. climb ladders to roof, etc.)

• Propitiously used a range of hand operated equipment and chemicals.

• Ability to prepare and use all necessary equipment.

• Ability to clean and remove all equipment from the job site.

• Maintained and preserved all equipment.

• Successfully followed all procedures for the use of chemical cleaners and power equipment in order to

prevent damage to work site.

Deli Department Employee, Dash's Supermarket, Buffalo, NY

• Provide upscale customer service to patrons.

• Supervised daily showcase presentation.

• Utilized customer service strategies daily to ensure customer satisfaction.

• Promoted products and specials to customers in order to increase profits.

• Assisted in daily activities, such as: sales, organization, and sanitation of deli department.

Education

Erie Community College, Williamsville NY,

Associates Degree in Criminal Justice, May 2010

Additional Skills

• Proficient in Microsoft Office Suite.

• Familiar with Windows PC and Mac Operating Systems.

References are available upon request.

Contact this candidate