Management Customer Service

PATRICIA PARSONS

*** *********, **** *** 514-***-****

Dorval, Qc. H9S 2Y3 **********@***.***

ENGLISH/FRENCH

SKILLS

Bottom line orientation, entrepreneurial disposition and proven business sense

Strong systems skills and ability to apply them to enhance operational efficiency

Excellent people skills and ability to form cohesive and productive teams

Desire to form lasting partnerships with customers, vendors, proprietors and shareholders

ST. JAMES CLUB

Controller 2012 to present

Manage all financial, administrative, budgeting, treasury, AR and AP and payroll functions in a

computerized environment.

responsible for timely, accurate and consistent month end, quarter end and year end numbers, as well

as the financial reporting process. Reporting includes monthly financial statements, management accounts,

as well as analysis of budget variances to executive committee and management.

Monthly financial statement review with all managers, focusing on cost savings, identifying

efficiencies and ensuring managers understand their numbers completely.

Administered accounting and payroll to ensure accounting, HR and treasury compliance.

Manage customer credit, all corporate insurance programs and represent the company in all dealings with

government bodies and external consultants.

Accomplishments:

Improving operational efficiency by creating analytical spreadsheets for financial statements and

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inventory.

Establishing accurate GL information by analyzing and correcting accounts for the company in a

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computerized environment.

Establishing and reinforcing strong relationships with Vendors in a critical time and environment.

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Improving efficiencies of non accounting staff through training and guidance towards a better

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understanding of budgetting procedures and processes.

JAVA u FOOD SERVICES INC/JAVA U GROUP

Corporate Controller/Manager HR Nov 2006 to 2011

Managed all financial, administrative, budgeting, operational, purchasing, and payroll functions

in a computerized environment.

Reported and analyzed financial results to management and several shareholders.

Product costing, product profitability and customer profitability.

Pricing, pricing policy review, margin analysis and customer profitability.

Directed employees (including administrative and operational) for key programs (CSST,

Commission des normes du Quebec, Group Insurance, CFIB) etc. as well as being a motivational

source to key support staff and others.

Administered national and international customer credit, all corporate insurance programs and

represented the company in all dealings with government bodies and external consultants.

Accomplishments:

Improving operational efficiency by researching, purchasing, customizing and implementing

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financial, inventory and product management software to produce timelier and accurate results

Establishing cost center (project) accounting, budgets, forecasts in a timelier and accurate manner

Reducing distribution costs by 6% while units shipped increased 20% through a more judicious use of

internal and external fleets

Increasing profitability by establishing key relationships with customers, suppliers and external bodies

Increasing efficiency and effectiveness of key assets (equipment and work force) by establishing internal

cost controls, compensation management etc)

Establishing cost center (project) accounting, budgets, forecasts in a timelier and accurate manner

EUROPE COSMETIQUES INC

Corporate Controller Sept 2005 to Nov 2006

Managed all financial, budgeting, purchasing, and payroll functions in a computerized

environment.

Reported and analyzed financial results to owners and management

Administered group insurance and employee benefits

Administered national and international customer credit, all corporate insurance programs and

represented the company in all dealings with government bodies and external consultants

Accomplishments:

• Providing timelier financial reporting

Tightening collection of receivables and improving cash flows

Improving key relationships between work force and management through better compensation and benefits

management implementation.

June 2000 to March 2005

OPTIMUM AIR CORP.

Controller/Consultant

Managed all financial, budgeting, purchasing and payroll functions in a computerized environment.

Reported and analyzed financial results to owners and management.

Responsible for all treasury functions / liaisons with financial institutions and acted as signing

officer

Administered national and international customer credit, all corporate insurance programs and

represented the company in all dealings with government bodies and external consultants.

Accomplishments:

• Implementation of accounting, operational and budgetary procedures from ground up with shareholder and

CEO.

Hiring of all operational, accounting and administrative staff

PROGICIELS JBA QUÉBEC /IC AXON 1998 1999

Financial Product Consultant

Trained customers on System 21 ERP Solution software.

Developed Financial Software training manuals for customers.

Provided assistance and guidance to customers and their employees during implementation

phase.

Developed operational procedures for customers.

Financial Services Manager

Managed all financial, budgeting and payroll functions in a computerized environment.

Controlled and managed projects for a multimedia firm.

Reported all financial results to owners.

Accomplishments:

• Establishing key relationships with customers by guiding them through the implementation procedure,

developing implementation and training manuals and being on sight for ERP system conversion

• Producing reports to upper management to show strengths and weaknesses of large software system (now

called GMAC)

E.D. FOODS LTD., Pointe Claire

Corporate Controller 1989 1998

Assisted the CEO in the establishment of corporate financial objectives / budgets; helped other

executives formulate own departmental goals; developed financial strategies as well as capital and P &

L budgets; reported and analyzed financial, operational and sales results; presented them to CEO and

colleagues along with recommended strategies to improve the bottom line.

Responsible for all treasury functions / liaisons with financial institutions and acted as signing

officer. Negotiated corporate lines of credit as well as leasing contracts.

Managed all financial, general/cost accounting, order desk, customer service and office

personnel in a computerized environment.

Directed and managed projects for various departments.

Controlled and negotiated capital expenditures and merchandise transportation logistics.

Administered national and international customer credit, all corporate insurance programs and

represented the company in all dealings with government bodies and external consultants.

Director of Human Resources (concurrently)

Developed and maintained corporate human resource policies.

Advised other executives re staffing needs and co ordinate all recruitment activities.

Assessed personnel training needs, established associated budgets, selected and/or personally

developed training sessions.

Managed all payroll and benefits related activities, negotiated contracts with suppliers; oversaw

performance appraisal and compensation processes.

Routinely acted as advisor and mediator in all manners of corporate communications issues; wrote,

implemented & handled personnel policy manuals.

Interfaced with lawyers and government authorities in all personnel matters, standards or

litigious.

Accomplishments:

Improving cash flow: negotiating more favourable credit terms with banks, such as lower

credit line rates and 0% interest loans for hardware / software upgrading and obtaining extended

terms from suppliers Visiting the Canadian Head Offices & plants of main, retail and distributor

accounts to resolve financial issues and assisting account managers in resolving conflicts due to

pricing issues

ACADEMIC BACKGROUND AND PROFESSIONAL TRAINING

Concordia University, Montréal

CMA studies

B. Comm. (major in accounting)

B.F.A. (with distinction)

CEGEP du Vieux Montréal, Montréal

DEC in French Literature

Courses:

Canadian Management Association (C.M.A.), Toronto:

Mergers and Acquisitions / Advanced Strategies for Controllers / Benchmarking

The Fundamentals of HR Management, etc.

McGill University and Concordia University, Montréal:

Cost Containment Management / Financial Information Systems

Compensation Administration and Job Analysis & Evaluation / Performance

Appraisal and the Legal aspects of Termination, etc.

American Manufacturing Solutions

The fundamentals of Lean Manufacturing & Processes

COMPUTER SKILLS

Microsoft Office Pro, ACCPAC, ACCPAC Sage, Acomba, Simply Accounting, Lotus, Peachtree,

Quickbooks, Infor, System 21, Microsoft Outlook, Lotus Notes and other software packages in a

Windows and NT environment, Macintosh, IBM Risk 6000 and AS/400 configuration of PC’s &

Scanner use.

Implemented major accounting, financial management and inventory control packages on the HP,

UNIX, PC servers, IBM Risk 6000 and AS/400 platforms

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