Customer Service Medical
Resume:
Charlotte, NC
Email: **************@*****.***
Skills Summary
Taleo Support Customer Service HR Knowledge to include,
Implementation Scheduling LOA, FMLA, STD, LTD,
Oracle Apps, Sharepoint, Front Office Benefits, Processing,
etc Operations Medical Terminology
Onboarding Underwriting SAP, People soft, Soft
Training/Systems Chapter 7, 13 Pro,
Training bankruptcy Westlaw
Microsoft 2010, Excel
ADP/ACH Reports
Professional Experience:
October 2012- Present Family Dollar Stores, Inc.
Charlotte, NC: HR Service Center Specialist
* Assist Family Dollar Team Members as First Point of contact, helping
with implementing and navigating through the Taleo platform and
assisting with the Recruiting efforts in the field.
* Responsible for accepting inquiries via telephone/online and
documenting resolutions to all inquires via online tracking system
(Enwisen)
* Respond to current and former team members, managers, HR management,
government agencies and applicants via phone, email and self-service
tickets.
* Escalate team member inquiries (Team Relations, tickets) to the
appropriate department in a timely manner when additional research or
analysis is necessary
* Educates and interprets FDS team members on company policies and
procedures
* Responsible for providing Tier II assistance to team members for Taleo
Support when additional research is needed; attend background
committee meetings in assisting with the hiring process when special
cases arise
January 2012-June 2012 Merck Pharmaceuticals (Radiant Systems, Inc)
Charlotte, NC: Position: HR Analyst
* Assists in the development and improvement of Data transactions
process policies and procedures,
* Verifying, validating and processing personnel transactions (e.g.
monthly retirement pensions, annual merit increase, Family and
Medical Leave of Absence (FMLA), Short Term Disability (STD), Long
Term Disability (LTD) Death of employee/spouse benefits etc.).
* Maintain and support variety of reports or queries utilizing
SAP/(People Soft) reporting tools
* Participating in data retrieval for internal, external and
compliance audits as well as handling sensitive, confidential
records
* Resolve/manually process HR help desk cases related to HtR
transactions
Appleone /Temporary
July 2011 - January 2012 Family Dollar Stores, Inc.
Charlotte, NC: Position: HR Recruiting Systems
Specialist
* Answer calls by assisting store mgr/district mgr's with pre-employment
utilizing Taleo database
* Troubleshoot/resolve database issues during hiring process of store
applicants
* Entry of each complaint/resolved issue into BMC Service (magic
tickets)
* Research/troubleshoot rehire eligibility status through Oracle
database
* Track and link Chain of Custody forms for drug test results
* Provide support services while managing candidate process from initial
contact through hire/Onboarding
* Utilize LexisNexis database to research background/drug test and
esteem status on a daily basis
* Coordinating applicant account access
March 2011 - July 2011 Ikon Solutions
Charlotte, NC: Position: On-Site Document Service
Specialist
* Perform project related document management duties with specific
customer request
* Perform filing duties which may include purging and archiving old
mortgage/loan documents
* Maintains records for management reports and inventories of
supplies needed
* Electronically scan mortgage/loan files into system to be indexed
as well as index documents for clients
* Performs various building support functions related to meeting set
ups
* Perform other duties as assigned
* Search /identify documents by loan numbers
July 2008- July 2009 Schering-Plough Pharmaceuticals
Durham, NC: Position: Clinical Indexer (Data Entry
Specialist)
* Code incoming documents using comprehensive classification and
keyword system, performed quality checks on case report pages.
* Conduct database searches and case reports for FDA submission, and
ensure that each document is in compliance with SOPs.
* Organization, control and retrieval on demand of all unpublished
clinical study documentations, function essential to the division's
efforts to register drug with regulatory agencies.
* Provide reports and information as requested by clients as well as
audits on requested studies for Clinical Research, and WQA.
* Identify each document such as: regulatory documents, adverse
events, clinical studies, statistical report; shipping documents
and general correspondence submitted to the central file,
categorized and attribute appropriately.
Nov. 2006- May 2008 Southern Cross Underwriters
Raleigh, NC/ Position: Policy Typist
* Implement new business & renewal processes, procedures & practices
according to established guidelines
* Provided customer service, handling renewal /endorsement process,
preparing proposals, and resolving claims & billing issues.
* Obtain needed information to complete submissions/applications and
perform various administrative duties such as drafting/typing
correspondence, verifying accuracy of certificates and schedules of
insurance, ordering loss runs, and creating reports.
Feb 2006 -Oct 2006 Guaranty Title, LLC/Fonville Morisey
Position: Underwriter (Title Insurance)
* Reviewing, approving and/or referring renewals; assuring compliance
with state regulations; reviewing new business submissions;
processing residential lines of business; providing technical
rating expertise; Sort all incoming mail
* Received orders for title insurance via fax or email per an
approved attorney; understanding and applying underwriting
principals; and processing policies, binders, and other policy
documents
* Maintain inventory of policy jackets, forms, and promotional items.
* Type acceptable number of commitments, policies and endorsements
according to agency production and quality goal.
Kirschbaum, Nanney, Keenan & Griffin
April 2005- January 2006 Position: Paralegal (Bankruptcy)
* Attended bankruptcy seminars to stay abreast of bankruptcy laws
and procedures
* Maintain attorney's calendar of upcoming hearings/court dates
* Perform legal analysis, proofread and prepare complaints, motions
for examination and avoidance of liens, reaffirmation agreements,
Notice of Appearances, Motions/objections.
* Maintain contact with clients in regards to court dates and case
status
* Obtained necessary data from the client to draft proofs of claim;
and reviewing debtor schedules
* Communicated with trustees in reference to reconciling payment
concerns
Dec 2004-Mar 2005 White & Stradley, LLP (Personal Injury, Med Mal,
Workman's Comp)
Raleigh, NC/ Position: Receptionist/Legal Assistant
* Filing, organizing documents, ordering supplies for the office
* Adding and updating new clients to Trial Works database
* Assisting paralegals with setting up new client case folders,
sending letters to clients,
* Updating medical bill information, sending copies of
correspondence
* Requesting medical bills/records from providers
* Entering costs for faxes, copies and correspondence for client
billing purposes
Education:
Central Piedmont Community College
Hospital Unit Secretary/Medical Terminology
Charlotte, NC - December 2011
Meredith College Paralegal Program (ABA Accredited)
Paralegal Certificate, Real Estate Specialty May 2005
Raleigh, NC
Saint Augustine's College
Bachelor of Science- Criminal Justice May 1999
Raleigh, NC
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