Human Resources Manager

Rosi M. Esra * *** Oxpen Court #***

A lexandria, Va. 22315

7-86-999-**** ~ *****@*******.***

Motivated Human Resources Professional

M.B.A educated, Bilingual (English/Spanish), Human Resources professional with 4 years of Office

Management/Administrative experience; including 2 years as an HR Generalist/Manager; Strong

command of a full-spectrum of human resources programs including employee relations, training, payroll,

benefits administration, and recruiting. As well as operations supervisory experience, including guest

services, payroll and retail sales.

SKILLS & ABILITIES

Employee Relations Payroll Administration

Team Building Experience Training & Development

Staff recruitment & Retention Disciplinary Procedures

Personnel Management Benefits Administration

PROFESSIONAL EXPERIENCE

HARBOR BEACH MARRIOTT, Ft. Lauderdale, Fl 2013-

Present

Full Service Hotel Property

Payroll administrator

Processing payroll weekly on a timely basis, keep track of all date in positions, work with

department heads on any payroll issues and assist them in any questions they have, process all

exempt manager payroll, keep track and pay out all holiday payments and any negative

adjustments that must be entered, enroll new associates in our time clocks using biometrics,

expert in both LMS and Atlas. Take care of month end reports and spreadsheets for the

accounting department. Run all month end reports, and quarterly audits including the wage

department audit to ensure accurate recording of wage departments. Compose and submit all

Manager Self Correction forms that need processing for changes in people soft. Enter TEFRA in

marrpay, process PAV’s as they are needed. Assist H.R. manager and director in any request

needed such as running reports in Marrpay report writer.

Outcomes:

• Prepared hotel for Atlas conversion

• Made new badges and enrolled 650+ employees in the new system

EDEN ROC Renaissance Miami Beach, Florida 2012-2013

Full Service Hotel Property

Starbucks Supervisor

Supervise a staff of 8 associates with a focus on store operations including all Starbucks procedures as

well as Marriott policies. Responsible for daily store operations, writing schedules, all data entry in LMS,

weekly payroll, disciplinary action, new hire training and barista certification. Oversee the staff while

preparing pastry and beverages at Starbucks standards. Prepare store for all Starbucks promotions

including ordering all menu boards, store set up, as well as training staff on new drink recipes. Work

along with managers in overseeing store operations.

Outcomes:

• Successfully kept labor down every quarter for 2012

• Met and exceeded all store quarterly sales goals for 2012

• Passed all store quality assurance visits with Starbucks district manager

• Implemented new shift side work sheets and duties to improve store operations and cleanliness

• Most recent store Quality Assure score was 96.3% the highest all year

• Developed training routine for all new hires which has eliminated turn over and helped with the

onboarding process at the store

EMBASSY SUITES Charleston, West Virginia 2010-2011

Full-Service Hotel Property

Human Resources Manager

Supervised two associates; managed all aspects of Human Resource practices and policies including but

not limited to payroll administration, health benefits, 401k administration, and personnel management

(For 150 employees). Responsible for all training and development programs and new hire orientation.

Outcomes:

• Overhauled the entire presentation, strategy and tracking system for the Hilton brand training

program; resulted in 100% audit compliance following two failed audits.

• Created and implemented the hotels first ever Affirmative Action plan; accomplished Department

of Labor compliance in this category for the first time in the 14 year history of the property.

• Processed all new hire, benefits, leave, termination and payroll paperwork, ensured 100% audit

compliance with all laws and mandates per corporate policy.

• Headed the “Embassy Suites Make a Difference” committee which created the Stars for Stars

program, an associate nominated award program for excellence; promoted teamwork and directly

attributed to a 6% decrease in the hotels turnover rate.

APOLLO GROUP, INC. Phoenix, Arizona 2009-2010

S&P 500 Company, Operates Nations Largest Regionally Accredited Private University

Academic Counselor

Guided students through their entire online degree program; included picking a degree program, choosing

courses and assisting with any academic issues that may arise. Conducted weekly check-ups, new student

orientations, and assisted with student course navigation.

Outcomes:

• Exceeded all “hurdles” required to pass recorded management and Quality Assurance (QA)

calls: Averaged 94% on both management and QA calls (Apollo Group average: 80%).

• Held a 50% student retention rate during tenure as an Academic Counselor (Team average:

40%): median student load was 170.

• Job aid manager for team; through team member suggestions, developed guides that acted as a

quick reference tool or tutorial for counselors regarding university policy and classroom logistics.

CROWNE PLAZA/RADISSON Phoenix, Arizona 2008-2009

Dual Full-Service Hotel Properties

Human Resources Manager

Recruited and screened all incoming applicants by using job boards and interviewing walk-ins. In-charge

of all corporate and brand training programs while assisting the director with payroll, new hire

paperwork, benefits and 401k plans. Educated managers on performance review process.

Outcomes:

• Through updated tracking and notifications; enhanced the Crowne Plaza/Radisson brand training and

Training for Intervention Procedures (TIPS) for 200+ employees and managers which led to a

100% audit score by corporate in the area of training.

• Revamped the screening and recruiting process for both properties, including back ground checks,

drug testing and interviews; brought up employee retention by 90%.

• Piloted and led a document translation project in which all Standard Operating Procedures (SOP) and

training manuals were translated from English to Spanish; adopted by and distributed to all properties

company wide.

EDUCATION & TRAINING

CAPELLA UNIVERSITY, Online

• Ph.D. in Business and Human Resources In Progress

CAPELLA UNIVERSITY, Online

• M.B.A., Human Resources Management, Degree awarded in 2010

ARMSTRONG ATLANTIC STATE UNIVERSITY, Savannah, Georgia

• Bachelor of Arts in Liberal Arts, Minor: Education 2007

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