Ramell Smith

NUMBER

OF YEARS LAST PROFICIENCY

Technology USED USED LEVEL

Currently

IT support environment 4 years Proficient

using

Currently

IT Customer Support experience 4 years Proficient

using

Experience with and advanced knowledge of Currently

4 years Proficient

MS Windows 7 using

Experience with and advanced MS Office Currently

4 years Proficient

user support experience using

Experience with ticket tracking software, i.e. Currently

4 years Proficient

Remedy using

Experience working in Customer Service Currently

13 years Expert

focused environments using

Experience with DHCP, DNS, routers, Currently

4 years Proficient

firewall issues using

Education

DeVry University Arlington Virginia 01/14-Present

Network Systems Administration/Cisco Networking Fundementals

Western Suffolk Boces Wilson Technological Center 02/02-01/03

Licensed Practical Nursing (LPN) Certificate

The City University of New York 06/95-01/00

Bachelor of Science in Psychology

Experience

Roche Diagnostic Corporation

Network Technician

10/09-Present

• Rapid deployments of diabetic products and hand base unit (HBU)

across numerous health care facility through out the United

States.

• Experienced in technical services to include administration for

Active Directory and basic network support to include (DHCP, DNS,

routers, firewall, etc.)

• Installed Windows 7 onto PC's and laptops following documented

procedures. Provided desk-side support for end users after they

have been upgraded to Windows 7.

• Troubleshoot, interpret problems and provide technical support for

network hardware and associated systems, clean, and repair

network hardware and software.

• Worked with other IT team members to include developers to

resolve technical problems. Created and responded, and escalate

tickets as necessary to the proper support groups. Documented

explanations of the problem, providing a resolution to the issue

with timely responses to client and management requests.

• Communicate technical information to non-technical network users

and other personnel. Contribute knowledge and updated

information to maintain the Standard Operating Procedures.

Maintain a professional attitude and provide excellent customer

service at all times, to include maintaining a good work ethic and

assisting other analysts when needed.

Environment: Adobe Acrobat, MAS RALS-Plus, Windows 7, Mac OS

7,8,9, Ping, Telnet, Cobas IT 1000, Data Link, Precision Web, Nova

Net, Telcor, and Aegis.

New York Presbyterian- Weill Cornell Medical Center

Emergency Room Technician 05/06-10/09

• Maintaining a concrete level of proficiency in medical terminology

and procedures that are common to the emergency department.

• Practicing universal precautions at all times.

• Being knowledgeable of basic anatomy physiology and disease

processes.

• Proficient in oral and written communication.

• Providing basic technical emergency care assessing and

prioritizing multiple tasks, projects and demands.

• Maintain a high level of proficiency in the latest computer

operating systems with in the health care industries.

New York Presbyterian- New York Hospital of Queens

Emergency Room Technician 03/05-

05/06

• Provided the technical aspect of care for patients by performing

phlebotomy and IV starts, implementing 12 lead EKGs, in depth

monitoring of cardiac patients.

• Daily calibrations of an array of biomedical equipment such as vital

sign monitors, hand held diabetes monitors, and hemoglobin stat

machine, Wound care, insertions of Foley catheters and

nasogastric tubes, obtained lab specimens and accurately

documented all care provided to patients without deviating from

company procedures and policy provided.

• Assisted emergency room physicians with technical support such

as suturing simple lacerations before and after the credentialing

process is completed.

• Conducted physical exams within my scope of practice, diagnostic

and therapeutic procedures.

• Applied a variety of orthopedic splints and suitable fits for

patients who were in need for an assisting apparatus.

• Maintained equipment and workspace at the highest standards.

• Recognized equipment malfunctions and repaired if repairable.

• Cross-trained with technical staff as required in-serviced

periodically on latest equipment acting as liaison for nursing staff

and bio-med department.

Carr Business System

Field Service Technician 05/00-2/05

• Installed terminate and pull CAT 5 & CAT 6 cable.

• Build closets (Mount and install backboards, cross connects, racks,

patch panels.

• Installed software on personal computers and mobile devices,

laptops on client network.

• Install and upgrade the systems with virus protection software,

spyware, firewall protection software, etc.

• Establish network amongst the systems as per the guidance and

design specification given by the network managers or network admin

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