Customer Service Quality Assurance

LEON DAVIS

*** ********* *** ******, ** *****

919-***-**** accd4r@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

Possess a strong ability to provide high level effective solutions to complex problems and assure execution amid strict time

constraints. Occupy competencies in analyzing administrative operations and support policies, identifying avenues of

improvement and implementing effective solutions.

Demonstrate versatility to collect, retrieve and integrate data for dissemination to staff and clients as well as

complete support functions through computer technology and database management.

Exude a diligent work ethic and skills to streamline procedures or policies, increase department efficiency

through establishment of objectives, and determine priorities, effective time management, and fostering cross

functional relationships.

Emanate more than 10 years of warehouse experience and five years progressive management and

administration experience.

EDUCATION & MILITARY EXPERIENCE

Everest University, Tampa, FL – Present

Undergraduate Studies for a Bachelor of Science in Business Administration

Everest University, Tampa, FL – July, 2013

Associate of Science in Business Administration

United States Army, Paterson NJ – December 1982 to June 1987

Sergeant E 5

TECHNICAL SKILLS

JAVA, Visual Basic and ASP

Microsoft Windows ME/NT, XP; Word, Excel, PowerPoint.

PROFESSIONAL EXPERIENCE

Harriett & Henderson, INSPECTOR/SHIPPING CLERK, Henderson, NC

September 1997 to August 2006

Inspected quality of product, removed items from machinery, packaged, and labeled accordingly. Facilitated forklift

operations, loaded product and sustained a safe work environment.

Customer Service: Guaranteed 100% customer satisfaction through order management efforts.

Quality Assurance: Assured optimum quality in freight accuracy when pulling orders and a safe and neat

work environment.

Data Administration: Processed and tracked $10,000 in inventory and labeled information accordingly.

Snackers, STORE MANAGER/TRAINER/CLERK, Henderson, NC

October 1997 to October 2000

Created staff schedules, opened and closed the store, ordered inventory and stocked merchandise. Ensured proper financials

which included; cash flow, checks and credit card transactions as well as provided quality customer service as required.

Financial Management: Handled $8,000 in weekly monetary transactions and ensured security of regular

bank deposits.

Staff Training/Development: Supervised and trained up to three cashiers in operations, processing

payments and maintaining quality.

Contact this candidate