Customer Service Manager
Resume:
Chris King
Manteca, CA *****
*********.****@*****.***
Summary of Qualifications:
. 10 years warehouse management & operations experience.
. 10 years project management and scheduling experience.
. 10 years ERP/MRP planning experience (SAP, J.D. Edwards, Vantage).
. 8 years lean manufacturing experience.
. Bachelor of Science Degree in Business Administration with ITT-
Technical Institute. (3.72 Honors).
. Proficient in Microsoft Word, Excel, Outlook and Power Point.
Experience:
Bruker Corporation Fremont,
CA 2011 - Present
Global Scheduler/Planner
. Manage a 50 million dollar instrumentation backlog
. Analyze data to plan and measure accurate lead time's from vendors
. Generate reports in SAP to plan and schedule parts and raw materials
. Work with procurements to ensure proper flow of parts and materials.
. Work with shop scheduler to ensure W/O and BOMS are correct.
. Communicate lead times to customer service.
. Work with international suppliers to ensure demand is set correctly.
. Set up Min/Max and KanBan systems
. Update and manage reports in OMS and CRM system.
. Work with 3PL to store and transport parts and materials.
ITT-Technical Institute Lathrop, CA
11/11 - Present
Adjunct Business & Project Management Instructor
. Teach Business and Project Management classes to undergraduate
students.
. Ensure students learn key concepts of each unit.
. Deliver presentation via Power Point & White Board.
. Give weekly assignments, quizzes and projects based on course
curriculum.
. Give progress reports to make sure students stay on task.
. Grade all class work and projects to input into the grade book.
. Tutor students after hours to ensure they grasp the concepts covered
in class.
Holz Rubber Manufacturing
Lodi, CA 2010 - 2011
Production Planner
. Schedule and purchase raw materials, finished goods and labor for a 20
million dollar 160,000 S.F. rubber manufacturer.
. Purchase and schedule materials based on just-in-time (JIT)
manufacturing.
. Manage procurements through ERP/MRP system (Vantage).
. Set up Min/Max for future manufacturing and customer stocking
agreement based on demand.
. Manage inventory to ensure accurate purchasing levels.
. Work with vendors to negotiate pricing agreements and distribution.
. Set up and implement Kanban system to replenish customer order
demands.
. Create and manage production schedule for all departments within the
company.
. Work with production manager to ensure accurate lead times for
customer.
Setaram Instrumentation Pleasanton, CA
2007 - 2010 Warehouse Manager
. Managed warehouse team of 10 employee's
. Planned and scheduled all in/outbound instrument shipments
. Manage and implemented ERP system. (Inventory, purchasing,
shipping/receiving, accounting, etc.)
. Direct, coordinate and plan warehouse storage and distribution of
products and materials.
. CFR 49/IATA Certified to ship dangerous goods internationally and
within the United States.
. Handle all regulatory issues within the company. DOT, CALOSHA, MSDS.
. Trained, mentored and coached employees.
Flooring Solutions Inc.
Livermore, CA 2002 - 2007
Warehouse Manager
. Managed 10 employees and 25 sub-contractors giving them day to day
assignment
. Oversee all phases of operations, including the hiring, purchasing,
training, installation, scheduling and customer relations.
. Negotiated pricing with local vendors to ensure profitability
. Managed daily, weekly and monthly demand reports to ensuring on time
deliveries.
. Coordinate daily and weekly deliveries ensuring on time delivery.
. Ensure all regulatory issues are up to date and current (DOT, OSHA,
HAZ, FDA)
. Oversee all inventories through cycle counts and inventory reports.
. Implement a new inventory system that will support the current
business software.
Education & Certifications:
. ITT-Technical Institute, Lathrop, CA
Bachelor of Science Degree in Business Administration (GPA 3.72
Honors)
. CFR49 & IATA Certified on July 21, 2011
. ITT School of Business Award 2012 & 2013
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