Customer Service Sales
Resume:
DEEPAK KAPADIA
Basking Ridge, NJ acccxq@r.postjobfree.com
Financial and Business Executive
A top-performing Business Director with experience in all facets of
financial business management and operational management, demonstrating the
ability to quickly analyze key business drivers and develop strategies to
improve performance and efficiency. Deep knowledge in managing and
implementing hospitality financial, accounting and controllership functions
to support business operations and new business development.
Areas of Expertise
Executive Management Financial and Cash Sales & Marketing Strategy
Accounting Policy and Management
Administration Preparation and reporting FP&A - Budget and Forecast
Strategic Planning & of all financial statements Preparation
Analysis Team Management
Legal & Banking Asset Management & Capital Brand Development
Negotiations Planning
Internal Control
Key Skills Assessment
Financial Management - Experienced in all facets of profit and loss
operations including budget, cash flow and cost management, financial
analysis, performance metrics, accounting functions - A/P & A/R, tax
policy, internal controls and competitive analysis.
Business Operations - Focused on continuous process improvements by
benchmarking operational metrics to ensure that daily operations are always
at peak efficiency and productivity. Capable of maximizing revenue and
operating margins from all market segments based on analytical modeling
Marketing and Sales - Capable of implementing successful marketing and
sales plans that leverage social media marketing strategies as well as
traditional marketing and sales methods that drive revenue growth, increase
brand awareness, and build new business opportunities.
Professional Experience
ATRIUM HOSPITALITY INC, Budd Lake, NJ 2001 - Oct 2013
Vice President Finance & Operations, and General Manager
Managed and oversaw all day-to-day profit and loss operations including
revenue management and assurance, marketing and sales programs, human
resources, capital planning, investor and franchise relations, and customer
service. Consulted and advised private investors regarding all aspects of
acquisitions and divestitures, due diligence, market and feasibility
studies, financing, operations, and construction of limited service
franchise hotels including IHG, Hilton, Choice, Best Western, and Wyndham
hotels.
Key Accomplishments:
. Directed and managed the development of three mid-market franchise
hotels valued over $15 Million.
. Increased operating margin by 100% through effective cost analysis,
and process changes.
. Established and implemented several processes, policies, and
procedures to maximize the productivity of the staff and ensure a high
level of customer service and satisfaction which resulted in hotel
Satisfaction rankings that were scored above total franchise score
each year.
Professional Experience (cont.)
CITYSTAY HOTELS, New York, NY 2006 - 2008
Vice President Finance and BRAND Development
Established and promoted a new lifestyle brand and concept, and developed a
fully working architectural prototype for new construction of the brand
stressing sustainability, LEED design criteria, operational efficiency, and
low cost of construction.
Key Accomplishments:
. Developed a prototype that reduced construction costs by 10%, and
increased operational efficiency by 10%.
. Selected by a Cornell University School of Hotel Administration
graduate level class to participate in a joint brand and property
development project.
. Developed the corporate level and individual property level financial
forecasts by modeling the new design using current operation history.
RESOURCES GLOBAL PROFESSIONAL, Parsippany, NJ 2000 - 2001
Finance Consultant at AT&T Business Services
Consulted with AT&T Business Services to manage the monthly financial book
close, and developed a new automated database process for monthly book
close and financial reporting that reduced the project time from three days
to two. Assisted and coordinated with the Business Unit to developed and
implemented new business services financial system requirements.
US INTERACTIVE, New York, NY 1999 - 2000
Client Service Director
Managed client accounts and maintained strong customer relationships while
promoting and facilitating the artistic design, development, and launch of
their e-commerce web sites. Performed market and financial analysis and
provided recommendations on proposals by early stage startup companies to
provide equity in exchange of development of the e-commerce web sites.
PricewaterhouseCoopers, New York, NY 1998 - 1999
principal consultant
Responsible for working with Practice Partner to develop new business
opportunities for the implementation of billing and CRM applications.
Completed RFPs with technology partners, Kenan Systems and Portal Systems,
to present to PwC clients.
Market and Customer management business process subject matter expert.
Managed a team to perform strategic planning, requirement analysis and
implementation of a billing system for the finance organizations of an
Internet company.
Education & Training
Master's Certificate in Accounting, Fairleigh Dickinson University,
Madison, NJ
Master of Business Administration, Corporate Finance, Fairleigh Dickinson
University, Madison, NJ
Bachelor of Science, Electrical Engineering, Pennsylvania State University,
University Park, PA
Certified Hotel Administrator (CHA)
Speaking Engagements
New Brand Development, Graduate Class Guest Speaker, Cornell University,
Ithaca, NY
Maverick Brands on the Scene, Panelist Breakout Session, International
Hotel & Restaurant Show
Technical Skills
Expert MS Office - Word, Excel, Power Point, Access
Expert Quickbooks Pro, Peachtree
Expert PMS and GDS systems
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