** ********** ****, *********, *** *HT

DOB: **/**/1987

acccxa@r.postjobfree.com

Contact No: 011*-*******

27th January 2014

Dear Hiring Manager

I am looking for a new challenge, preferably, where I can work to develop myself, my

career and make a difference. I know that I have the skills and experience to really

p rosper in this Customer Service position.

I have excellent interpersonal and communication skills, along with the ability to meet

t ight deadlines, can work on my own initiative as well as part of a team. I have great

customer service experience and take pride in helping people.

I hope that I am successful in this init ial stage, as working with yourselves would

enhance my prospects in many ways, and in return you will reap the rewards from my

achievements, skills and knowledge I gain.

Please find attached a copy of my CV - I hope to hear from you soon.

K ind regards

Manjit Chhokar

32 Dersingham Road, Leicester, LE4 0HT

DOB: 23/12/1987

acccxa@r.postjobfree.com

Contact No: 011*-*******

Manjit Chhokar

PERSONAL SUMMARY

Customer Service Advisor with 7 years’ experience communicating with inbound and outbound

customers which consists of, answering customer queries, promoting products and services whilst

delivering on business growth and resolving customer complaints. I am looking for a more specialised

role within customer service in order to maximise my ability to provide world class customer service.

EMPLOYMENT

May 2006 – March 2012

Customer Service Advisor

British Gas / Service & Repair

During my time within the business I have gained a significant number of customer service skills by

interacting with customers and treating customers fairly, from continuing to provide outstanding

customer service whilst booking breakdown appointments to resolving complex customer complaints.

This has enabled me to have an excellent understanding of customer service.

Main Tasks

• Answering all customer queries.

• Being confident and in control when resolving customer complaints.

• Responsible for delivering quality assurance feedback and call centre briefs.

• Side by side coaching for new advisors.

• Updating customer accounts.

• Carefully planning the engineer’s route to become more cost-effective.

• Ensuring a satisfactory resolution is provided which exceeds the expectations of the customer.

May 2012 – December 2013

General Manager

The Melton Hotel

Main Tasks

• Completing administration duties on a day to day basis.

• Resolving customer complaints in a professional manner.

• Stock-taking and dealing with discrepancies.

• Maintaining high quality standards in food and beverages.

• Managing shift patterns.

• Supervising, training and motivating staff with the key aim of retaining and attracting new

customers.

32 Dersingham Road, Leicester, LE4 0HT

DOB: 23/12/1987

acccxa@r.postjobfree.com

Contact No: 011*-*******

EDUCATION

Beaumont Leys Secondary School

1999 – 2004

6 GCSEs / Grades A-C

SKILLS

• Team player.

• Customer focussed.

• Strong interpersonal skills.

• Managing multiple tasks.

• Professional and flexible.

• Positive and polite.

• Meeting targets.

• Sales oriented.

• Patient and calm.

• Working under pressure.

• Relationship building.

• Self-motivated.

• Using my own initiative.

• Rapport building.

• Good communication skills, both verbal and written.

• Fluent in speaking English and Punjabi.

INTERESTS

Property Maintenance.

Official Presenter for You Choose Media.

Leading Drummer for Champion Sounds.

32 Dersingham Road, Leicester, LE4 0HT

DOB: 23/12/1987

acccxa@r.postjobfree.com

Contact No: 011*-*******

References available upon request

Contact this candidate