Customer Service Manager

Diane M. Seals

*** ******** ** #***

Tomball, TX 77375

phone: 281-

***-****

********@*****.***

Objective

To obtain a position in a medical office where I can work as part of a team

helping others. I enjoy providing caring and kind customer service to

remind patients and their families that they are important and deserve to

be treated with dignity and respect.

Critical skills

Computers and peripheral equipment

Microsoft Office

printers, copier, scanner Word

fax machine and fax server

Excel

Multi-line phone system

Outlook ICD-9 and

CPT-4 coding Power Point

Medical Terminology

Publisher problem

solving server operations

equally effective whether working

alone or as a tem player customer service

Professional Experience

Girling Hospice/Harden Healthcare January 2013 to

December 2013 Patient Care Secretary

Provide support to Patient Care Manager : Screen telephone calls and act

as liaison between patients, families and team members. Maintain daily

schedule for clinical team members, Create, maintain and close out patient

charts, obtain physician signatures on plan of care and physician orders in

a timely manner. Receive and process timesheets and progress notes for

patient visits for all field staff. Verify accuracy of entries on notes,

enter encounters into system to allow billing department to submit for

payment. Assist billing department with back up documentation as

requested, order DME delivery, request repairs and arrange for pickup as

necessary. Prepare and coordinate bi-weekly IDT meetings, prepare

agenda, new patients to be certified and ensure Recertification and face to

face visits are performed within the required timeframe. Participate in

the QAPI hospice performance improvement program.

Diane M. Seals

Aseracare Hospice

July 2011 to July 2012 Business Office

Associate

Solely responsible for accepting, processing and coordinating all incoming

patient referrals through admission, keeping team updated on status to

allow the smoothest transition possible for the patient and family.

Responsible for input of new patient information in the system and maintain

database. Maintain current credentials for contracted physicians and

facilities. Maintain current orders and frequencies in system to ensure

entering charges in system. Prepare and coordinate bi-weekly IDT meetings,

COTIs and type narrative reports and updates from dictation following IDT

meetings. Create, maintain and update home health aid schedule and

assignment. process bi-weekly payroll.

IPC The Hospitalist Company January 2001

to September 2009 Business Office Manager

Managed and mentored staff of 4 supporting physicians, Marketing Department

and Executive Director. Responsible for A/R, A/P, local HR and payroll.

Oversee professional credentialing with hospitals, nursing homes and

payers. Solely responsible for infrastructure of Houston business office

and recruiting office. Created policies and procedures and job

descriptions for Houston business office. Member of panel recruiting,

interviewing, hiring and coordinated orientation for new hires.

Credentialing Specialist

May 2000 to January 2001

Solely responsible for obtaining and maintaining current credentialing

privileges with hospitals, nursing homes and payers. Tracking and renewal

of physician licenses and certificates to maintain current status on all.

North American Medical Management January 1999 to April

2000 Supervised

credentialing staff of 9 responsible for maintaining current credentialing

status for 2000 physicians and allied professionals participating in 18

IPAs in the greater Houston area. Familiar with regulations and ensured

that all files remained within compliance according to contract regulations

and managed care companies.

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