Customer Service Management

Frank M. Hickey 860-***-****(H) ***-***-

****(C)

*** ********** *****, *********, ** 06791

*****.**********@*****.***

Summary

A detail-oriented, multi-faceted, Accountant, Financial and Business

Analyst & Operations Manager with significant Accounting, General Ledger,

Budgeting, Cash Flow, Forecasting, Operations Management, Facilities

Management, Office Management, Credit & Collections A/R, A/P, Payroll,

Human Resources, & Financial Reporting experience.

Professional Skills

General Ledger Accounting Budgeting and forecasting

Business and Financial Analysis Accounts Receivable/Accounts Payable

Payroll (ADP, PAYCHEX, QB, manual)

Government, regulatory & GAAP Staff, Office, 401K, WC & HR

experience Management

Facilities and Operations Management Microsoft Office, QuickBooks,

Peachtree & ERP systems.

Manufacturing, Hospitality Cash Flow, Inventory, Procurement

experience management

Professional Experience

121 Group

2010-Present

Controller/Vice President Operations

Achievements:

Reduced monthly closing cycle by 8 days and year end closing by 7 months.

Streamlined accounting, credit and collections, HR, payroll, fleet

management functions reducing costs and increasing efficiency.

Enacted a comprehensive credit policy to improve cash flow & reduce DSO.

Created reporting for cash management, cash forecasting, cash flow, daily

cash position, and investments.

Reorganized and restructured all divisions to facilitate better work flow,

reduce labor costs and enhance company growth.

Brought current all pension, 401K filings & reconciliations on all

properties.

Streamlined accounting, credit & customer service functions to reduce

costs & increase efficiency.

Responsibilities:

Provide day-to-day operational, administrative, HR, management, accounting

supervision (42 employees) & support of all operations of the firm.

Including Billing, A/R, A/P, tenant relations, vendor relations, customer

relations, cash flow, month end, quarterly & year-end closing.

Preparation of financials, G/L, Trial Balance, P/L and Balance Sheets.

Create, maintain & produce critical internal & external monthly, quarterly

and annual management reporting and financial statements.

Performs ad hoc reports and analysis to support statutory filings, (Port

Authority Privilege Permits, USDA, FDA, Home Land Security and local

regulatory agencies.

Managing all financial, accounting and regulatory policy (FDA, USDA, Port

Authority, Privilege Permits, State Commission(s), Federal Agencies)

Supervision and management of teams for all operating groups.

Oversee month end close process and ensure timely delivery of accurate

results in accordance with GAAP.

Prepare and review journal entries and balance sheet reconciliations.

Preparation of all budgets, cash flow and forecasts.

Facilities and office management for all locations.

Provide audit/examination and year end closing support to outside CPA

Responsible for working with various Government, banking organizations and

investors to securing financing for current and future expansions.

Create, maintain & produce critical internal & external monthly, quarterly

and annual management reporting.

Managing all aspects credit and collection policy, accounting, payroll,

billing, accounting and property and sales tax reconciliations and

filings.

Pride Financial Services

1991-2010

Vice President Accounting, Credit and Underwriting

Achievements:

Created and established all accounting policy, procedure, function and

guidelines in accordance with GAAP.

Assisted management in the development of a corporate-wide initiative to

create an enterprise-wide automated solution for customer service &

document processing.

Responsibilities:

Responsible for all accounting functions, including but not limited to,

Financial Statement preparation and financial reporting, General Ledger,

budgets, forecasts, cash flow, billing, A/P, A/R, account & bank

reconciliations, commissions, payroll and audit preparation.

Provide day-to-day operational, administrative, accounting, management, &

supervision of all operations of the firm.

Perform ad hoc reports & analysis to support statutory, GAAP and HUD

disclosure requirements.

Document, implement and maintain update of policies and procedures.

Responsible for credit policy, customer service, lender relations, A/R,

A/P, credit, collections, licensing, bonding, sales and audit

Pitney Bowes, Stamford, CT

1983-1991

Manager, Accounting: Manager, Credit and Collections; Sr. Financial

Analyst; Sr. Accountant

Achievements:

Re-organized A/R and Credit and Collections staffs, reducing operating

expenses and budget by 15.25%.

Reduced DSO by 8 days in the first 4 months while streamlining the

collection process.

Responsibilities:

Managed staff of 30 in the Accounting, and Credit and Collections groups

for the Facsimile Business unit and General Ledger group.

All financial, budget, cash flow and payroll reconciliation and analysis

for division.

BS and PL preparation and financial analysis of cost centers and budgets.

Assist in end of year audits; Financial analysis, budgets, forecasting.

Preparation of financials, G/L, Trial Balance, P/L and Balance Sheets.

Responsible for preparing and analyzing all budgets, and forecasts. Cost

Center budgets, reconciliations, and audits; Billing, A/P, A/R, Payroll,

and SEC Reports.

Education

Pace University: B.S., Accounting

Norwalk Community College: A.S., Accounting

References are available upon request.

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