L u kas

R abin

T el: 079******** E mail:

r acccsa@r.postjobfree.com

A ddress: 5a Pinfold Lane, Stockport, SK6

* **

A positive, professional Account Manager seeking an opportunity to use his seven years sales

a nd customer service experience, enthusiasm and in it iative to succeed in the Sales field.

Work Experience

Field Sales / Account Manager at Global Heatsave Ltd (January 2008 –

currently)

Leading field sales position; at a highly reputable energy saving company; dealing with a

variety of clients including domestic customers and large public sector organisations.

Commission based role; working to and exceeding weekly sales targets.

I nit iating and successfully completing insulation sales deals with various Housing

Associations; such as Eastlands Homes for over 1000 properties.

Responsible for organising and managing the sales and surveying team; so deadlines are

consistently met and high service levels are maintained for clients.

B uilding and maintaining effective customer relationships face-to-face, via telephone and

a lso e-mail.

Negotiating effectively with independent sub-contractors; in order to meet budgets so

p rocesses are conducted for the business at a profitable rate.

Networking with other companies within the sector, at business breakfasts and corporate

events, to increase the client base and sell products.

O rganising sales events and sponsorships to promote the business and lead generation to

i ncrease sales.

H ands-on approach to the role; by carrying out practical tasks such as the installation of

cavity/loft installation, external or internal wall insulation and solar panels.

Customer Liaison Manager at British Gas Ltd (June 2006 - January 2008)

Top seller for over 12months; of the 300 strong Customer Service Advisors in a highly

p rofitable, market- leading company.

Conducted outbound sales calls to upsell contracts to customers nationwide.

M anaged customer queries and resolved complaints via the telephone, e-mail and letters.

Awarded company ‘Team of the Year’ for providing excellent customer service and resolving

t he most customer complaints.

Team’s leading member for managing incoming calls most effectively and quickly.

Collaborating with the Planning Department to ensure jobs were dispatched to the

engineers accurately.

Customer Service Advisor at British Gas Ltd (February 2006 –June 2006)

Commission based role; consistently exceeding weekly sales targets by over 50%.

Dealing with customers nationwide over the telephone to solve queries and arrange

engineering visits.

U pselling of customer contracts in order to meet and exceed monthly sales targets.

Quickly became one of the top sellers in the call centre, and became the youngest person to

be offered a permanent employment contract at the Stockport call centre.

Determination and hard-work in this role led to the quick promotion to Customer L iaison

M anager.

Education and P rofessional Qualifications

GCSEs

Ha r rytown Roman Catholic H igh School (2000 - 2005)

6 (A - C) including Maths, Science and English.

ActionCoach Sales Effectiveness Certificate (2010)

ActionCoach Customer Experience Certificate (2010)

Domestic Energy Assessor Qualification

City & Guilds (2013)

Qualified to create Energy Performance Certificates for all domestic properties.

Green Deal Assessor Qualification

City & Guilds (2013)

Qualified to create full Green Deal reports.

Other Skills

Excellent using Microsoft Word, Excel, Outlook and Powerpoint.

P roficient using SAP products such as RdSap, Siebal, Banner and WMIS.

F ull driving licence and fork lift t ruck licence.

Recent clean CRB check available.

I n terests and Activities

Golf - member of Marple Golf Club; playing competitively every week.

Football – p laying for Offerton Park FC in the Stockport League and also the Division 3 cups.

Business – keen interest in business; regularly attending local and regional networking

f unctions in order to keep up-to-date with business related issues.

R eferences

Available upon request.

Contact this candidate