Customer Service Manager

CURRICULUM VITAE

BISHNU KUMAR SAHOO

C/o – Rama Chandra Sahoo

Plot No. LIG-37 &38,

In front of Neela Apartment,

Satya Nagar, Bhubaneswar

Mob. – 993-***-****

acccq8@r.postjobfree.com

OBJECTIVES :

To work in an environment where performance is rewarded with new responsibilities and challenges.

Prove my self to be an asset to the organization and the team by making maximum use of the

resources available.

WORK EXPERIENCE :

1. Currently working as Customer Support Representative Cum Executive Parts & Logistics

at POLLUTECH ENGINEERING, BHUBANESWAR from 7th July 2011.

Company Profile : Pollutech Engineering is the Authorised Dealer of VOLVO

CONSTRUCTION EQUIPMENT for the state of Orissa from last 10 years.

Job Responsibilities :-

• Visit customer site for generate parts business. Like:- Bhusan steel limited, Jindal

Steel Limited, Maximum Mining projects of Talcher.

• Discuss with customer about any type quarry of VOLVO Machine,Parts & service

issue and take Action for the solve those problem and generate parts buiseness.

• Manage total parts department of Pollutech Engineering Talcher Branch Office.

• Look all the official activities of parts department. Like:- Purchase & Logistics,

Generate Quotation & Create Invoice for sale of spare parts, maintain Ware

house, Maintain all the reporting process etc.(All the transaction of Pollutech

Engineering is fully online ).

2. Worked as activity supervisor at Swastik International Bhubaneswar from 10’th jan.2009

to 5th July 2011.

*{ Swastik International is an agency of brand promotion activities. The client s of this agency is

:-NESTLE INDIA LTD.,

Job responsibility :

. Observe the full activity which is assigned by Nestle India limited.

. Make plan for activity .(how to do smoothly and get well result.)

. Operating & managing all back office job .

(Like:-generate quotation, reporting to clients, billing etc.)

.Supervise 20 to 30 promoters when they are working in counters.

.Always try my label best to satisfy all the clients of this agency.

2.5 years experience as a Store Relationship Associate at Reliance Fresh

Bhubaneswar from .

Job responsibility :

• Managing customer service desk.

• Looking at the satisfaction of customers in all respect.

• Handling all customer complaints regarding to products & convincing them that they

are purchasing the best product.

• Planning of different attractive schemes & offers to influence customers.

• Direct rendezvous with customer & seeking their opinion to improve sales.

• Make loyalty cards for generate permanent customers.

. Check & Correct all the information of Loyal Customer through SAP.

• Reporting to Area Manager.

4. Two years experience as a Customer Support Executive in Big Bazaar,

Bhubaneswar.

Job responsibility :

• Mentain opening & closing stock regularly .

• Looking at the satisfaction of customers in all respect.

• Handling all customer complaints regarding to products & convincing them that

they are purchasing the best product.

• Planning of different attractive schemes & offers to influence customers.

• Maintain target & achievement regularly..

• Reporting to Department manager at end of the day regularly.

CERTIFICATION COMPLETE :

COURSE ORGANIZATION YEAR

COMMERCIAL VOLVO CONSTROCTION FEB - 2012

COMPETANCY LEVEL – 1 EQUIPMENT

(CCL – 1)

LOGISTICS COMPETANCY VOLVO CONSTROCTION MAR - 2012

LEVEL -2 (LCL -2) EQUIPMENT

COMPUTER SKILLS :

PGDCA : PENTASYS (2008)

ACADEMIC QUALIFICATION :

Examination Passed Board / University Year

B.Sc. Utkal University 2003

+2 Sc. C.H.S.E, Orissa 2000

Matriculation B.S.E. Orissa 1998

PERSONAL PROFILE :

18th June 1983

Date of Birth :

Father’s Name : Akshay Kumar Sahoo

Nationality : Indian

Religion : Hinduism

Sex : Male

Marital Status : Married

Permanent Address : At – Bazaar Sahi,

Po – Khandapara

Dist – Nayagarh,

Pin-752077

Orissa

Interest : Travelling, Watching Television, reading magazine.

Strengths : I strongly believe in positive & prosperity & I am flexible for ideas

and suggestions.

DECLARATION :I do hereby declare that all the above information are true complete and

correct to the best of my knowledge and belief.

Date :

Place : (Bishnu Kumar Sahoo)

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