Manager Customer Service

Jose Rosas

***** ******* ****, *** *******, TX 210-***-**** acccnb@r.postjobfree.com

78259

PROFESSIONAL SUMMARY

Business Manager with demonstrated organization, customer service, communication,

and finance management experience evidenced by a total of over 20 years of

successful employment.

KEY STRENGTHS

Auto Finance Contractor Sub-Prime Specialist Customer Service

Assigns deals to lenders Notary Public Credit Life, Warranties

Computer Savvy Disabilities Insurance

Accounting skills

PROFESSIONAL EXPERIENCE

Universal Toyota - 12102 IH 35 North, San Antonio, TX 78233 Jan 2013 - Dec.

Business Manager 2013

Contracts all new business

Closes potential clients

Addresses bounced contracts processing in a timely manner

Check and verify paperwork involved with cash, finance or loan

transactions

Seek bank approval on all finance and lease deals

Verify insurance and complete paperwork

Solicit extended warrantee sales (after-market)

Sale after-market products (credit life, lost key replacement,

windshield replacement, paint sealants, electronic tracking

devices, GAP, maintenance plans, automobile identification

packages, smart payment plan)

Assist customers on cancellation requests

Worked used cars in Southside location on a rotation basis

May 2012 -Nov.

Alamo Toyota - 18019 North U.S. Hwy. 281, San Antonio, TX 78232 2012

Business Manager

Automobile contracting - Retail and Leasing

Review figures with customers

Offer finance alternatives for customers with less than stellar

credit

Offer customer after- market products (Warranties, Maintenance

Packages, Lojack, Gap, Wash Tub, Credit Life and Disability

Insurance, Road Hazard Insurance

Review and process contracts for funding

Resolve funding issues Feb 2012 - May

Expertise in the use of Docupad (electronic documentation of 2012

loans)

North Park Mazda - 9333 San Pedro Avenue, San Antonio, TX 78216

Business Manager

Finance auto contracting with knowledge of products and interest

rates

Complete all finance paper work correctly and in a timely manner

Work with lenders and structure deal accordingly July 2011 - Feb

Offer customer after- market products (Warranties, Gap, Wash Tub, 2012

Credit Life and Disability Insurance, Road Hazard Insurance)

Process contracts for funding with strict legal and ethical

standards

World Car Mazda - 4220 Fredericksburg Road, San Antonio, TX 78201

Business Manager

Automobile retail and leasing contracts

Handle administrative tasks and paper work involved with car Jan 2011- June

purchase 2011

Structure deal to offer lenders

Sell add-on and after- market products (Warranties, Gap, Credit

Life)

Review and fax documents to lenders for fast funding

Finalize funding issues and/or discrepancies with lenders

Domingo Vara Chevrolet - 8011 IH 35 South, San Antonio, TX 78224

Business Manager

Responsible for the management of auto finance and insurance operations for

dealership.

Assist with the completion of customer credit information form.

Analyze and interpret financial information and evaluate credit reports to assess

eligibility for loans.

Offered structured loans to nine (9) available banks and credit unions for approval

or conditions.

Contract customers assuring all documents are properly endorsed and all laws,

rules, and regulations are met.

Finalize contact and submit for billing to ensure timely funding.

Troubleshoot through entire contract funding process to satisfy requirements set by

banks and credit unions.

Mac Haik Southway Ford - 7979 IH 35 South, San Antonio, TX 78224 July 2003 - Jan

2011

Business Manager

Counseled customer based on initial interview to offer available product options.

Reviewed customer credit application and credit report to discuss available finance

options to meet their needs.

Determined best of seventeen (17) lenders available for structured loans.

Educated customer on wide range of protections products available such as credit

insurance, extended warranties, anti-theft devices, and appearance protections

kits.

Disclosed to customer all aspects of the sale, including finance charges and

interest rates

Finalize contact to close, maintaining strict legal compliance, and ethical

behavior.

Ran (OFAC) The Office of Foreign Assets Control on all customers.

Ran Red-Flag (USA Patriot Act) on all customers.

Print and assign temporary license plates on sales.

Video-recorded live- all vehicle transactions, and submitted videos for review to

assure proper disclosure of laws, rules, and regulations.

Sub-Prime Finance Director - Stepped in for one (1) year (May, 2007 - May, 2008)

and was responsible for contracting and collecting all lender stipulations.

Domingo Vara Chevrolet - 8011 IH 35 South, San Antonio, TX 78224 Sept 1996 -July

2003

Business Manager

Maintained professional relationships with approximately six (6) lending

institutions.

Sold financing and other finance and insurance products to customer.

Sold extended warranties and all other aftermarket items.

Checked paperwork for correct title, lien information, taxes, etc.

Submitted contract to billing for processing and funding.

Established and met monthly objectives (penetration, total profit).

EDUCATION AND PROFESSIONAL DEVELOPMENT

High School Diploma - Fox Tech High School - Valedictorian, Class of 1969

San Antonio, Texas September, 1966 - May 1969

Bachelor's in Business Administration (BBA) - U.S. Coast Guard Military Academy

New London, Connecticut August, 1969 - June, 1973

PROFESSIONAL AFFILIATIONS

American Finance and Insurance Professionals, Certified (AFIP), 2001

American Finance and Insurance Professionals, Certified (AFIP) Senior, 2013

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