Manager Sales
Resume:
Jacqueline McKinlay
* ******** ***** ************ ****** PA24 8AU
Telephone: 013**-***-*** Nationality: British
Mobile: 079******** Email: acccn2@r.postjobfree.com
Summary profile:
I am experienced in the hotel and public house trade, both as an employee and with
running my own premises. I am looking for a position that will benefit from my
experience. I am a committed and focused person that will work best in a position that
will bring a challenge. I am performance motivated. In November 2011 I returned after
taking a 4 month travel break between careers.
Career History:
April 2013 – Current Day
Working for The Lodge on Loch Goil.Lochgoilhead Argyll. Five Star Exclusive Use
Venue.
My role at The Lodge on Loch Goil is Administrator/Wedding Planner. During a very
busy summer last year my duties were Admin Ordering Stock, Staff Rotas, liasing with
future brides and organising Events and Activities for the Lodge Guests. Also have been
bar tending, waiting, housekeeping and any other duties which were required for the
smooth running of the Lodge. Most weeks during the summer were 70-80 hours.
April 2012 – April 2013 Customer Services/Telesales Advisor
Working for D2 Corporate Solutions in Paisley Renfrewshire
D2 is a Corporate Insurance Broking Company – Selling Business Insurance to Medium
sized Companies all over the UK. Also dealing with Customer Issues. This was a target
driven role and earned bonuses. I had no problem meeting my weekly targets and really
enjoyed this position. The reason for leaving was a move back home to Lochgoilhead
and the opportunity to return to working in Hospitality.
January 2012 – April 2012
Customer services/Sales Advisor
Working for Response UK Glasgow – working for Sky Television customer serviced based
role with some selling to customers and helping with customer issues, target driven role
which at times can be high pressure but a very enjoyable position.
October 2001 - September 2011
Owner / lessee, Personal license and Premises license holder of
The Heritage Bar, 23 Bridge Street, Linwood, PAISLEY PA3 3DL.
Duties included:
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• Running a busy community pub &restaurant
• Managing staff of 6 full time and 4 part time
• Staff hiring, rota on shift basis and holidays.
• Event organising for functions including food service for up to 70 covers.
• Banking, cash handling, stock ordering and control.
• Setting up of digital wages PAYE system
• General administration including: filing invoices, recording sales, completing VAT returns
Summary
• I ran The Heritage for nearly 10 years with a low turnover of staff. This was a successful
community pub which was originally owned by Scottish and Newcastle until 2009 when
the leased pub section of S & N went into liquidation, and was taken over by a
management company called LS<. During the last two years, recession, escalating
energy costs and a nationally downward trend in the pub industry as a whole affected the
business. For me this is the time to move on and look to new challenges career wise.
March 2000 - October 2001
An Outbound & Inbound Salesperson for Response Handling based at Ibrox in Glasgow.
This was a customer services telephone sales company. The main campaign was for Sky
Television, but I also worked on campaigns for a number of insurance companies.
Duties included:
• Cold calling customers with special offers
• Working in the collections department of Sky television. This was a high pressure
environment with targets.
May1996 - March 2000
Duty Manager of Drimsynie House Hotel and Leisure Centre, Lochgoilhead, Argyll.
.
Duties included working a 6 day week which could be approx 70 hours.
Duties included:
• Front of house manager dealing with customer queries and complaints
• Organising 6 departments in the hotel including staff rotas, HR, organising and checking
lodge and bedroom cleaning and organising entertainment for the hotel.
• Worked in reservations, bar management, reception work of meeting and greeting guests
on their arrival.
Hobbies
Reading, travelling, swimming, walking and socialising with friends
References:
Business and personal references can be provided upon request.
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