Human Resources Manager

Qualifications Summary:

I have an excess of ** years of managing and overseeing employment

recruitment services. I have a total of 26 years if experience in

management & supervision. I have the ability to understand complex systems

and implement successful human resources performance strategies to improve

human performance.

Education

BS-May 1992-University of Houston (Downtown)-Houston Texas (Major Criminal

Justice/Minor- Business Administration

Cornell University- November 2013- Advanced Certificate in Strategic HR

Management -enrolled

Experience Details

Workforce Solutions (ResCare)

March 2013-September 2013

Human Resources Manager

. Evaluates employee recruitment & retention

. Identifies, tracks & recruits for staff vacancies

. Oversees succession planning for the organizations

. Conducts on boarding functions -drug screening, background

checks, and new hire orientations

. Represents the company during unemployment hearings or

grievances

. Conducts HR & compliance investigations involving employees

. Plans, directs & supervises HR functions that occur at our 9

office locations

. Serves as the Equal Opportunity Officer for the project

. Serves as resource for managers & employees in resolving work

related concerns/complaints

. Works with regional HR office to conduct web based trainings

on performance & new company initiatives

. Responsible for talent management and workforce planning for

the project

. Forecasts training needs of the project; develops or

delegates the implementation of training areas

. Enforces privacy assurances regarding employee and customer

records

. Stays abreast of labor market trends to determine hiring

needs & trends

. Provides information on employee benefits

Workforce Solutions (ResCare)

September 2012-September 2013

Regional Manager

. Responsible for talent management and workforce planning

. Aligns business objectives with talent management &

acquisition to ensure that performance targets are met

. Serves as a consultant to management on

performance/production and human resource related issues.

. Assess and anticipates HR-related needs: success planning,

special projects

. Conducts/coordinates ongoing training on employment law to

frontline supervisors and managers

. Formulates partnerships with business partners, employers and

community stakeholders

. Oversees recruitment services of five workforce centers

. Maintains relationships with universities, colleges &

technical schools to promote employer needs

. Oversees and manages the day-to- day operations of one

regional financial aid call center servicing 5 counties

. Serves as resource for managers, supervisors & employees in

resolving work related concerns/complaints

. Communicates best practices to increase human performance

. Listen & resolves customer/provider concerns/complaints

involving a service or employee

. Makes presentations at State & national conventions, school

districts, community colleges and universities

. Identifies and recruits business partners to partner with the

workforce system

. Works with employers, industry councils and chamber of

commerce entities in 5 counties

. Audits career office recruitment activities to ensure that

employment targets are exceeded.

. Conducts program & fiscal audits to ensure compliance with

local, state, & federal regulations.

. Audits job postings, job seeker recruitment and job matching

services at four workforce centers

. Hires, trains and coaches office managers, recruitment

supervisors, employment counselors & staffing specialists

. Stays abreast of labor market trends to determine hiring

needs & trends

. Meets with career office management, recruiters and interest

groups to enhance recruitment strategies.

. Responsible for resolving contract compliance monitoring

responses, disputes and grievances

. Implements & evaluates potential financial risk to ensure

fiduciary responsibility

. Participates in procurement bid process, bid evaluation &

proposal development.

. Functions as the Contract Appeals Officer on all service &

discrimination/disability complaints

. Performs facility management functions of 8 storefront

locations

. Listens, resolves & improves customer service concerns or

issues.

Workforce Solutions (ResCare)

January 2011-September 2012

Call Center Manager

. Developed call center environment to improve the efficiency

of workforce employment services

. Trains managers/staff on electronic document handling systems

. Monitors call center performance using ECM software and ACD

phone system reporting

. Monitors & evaluates financial aid call center operations to

minimize financial risk

. Manages career office operations, non-exclusively, relating

to meeting program eligibility, annual goals,

. & contract monitoring and reporting

. Develop/maintains relationships with financial aid

departments at local universities & community colleges

. Manages ten school district contracts to ensure that

parenting students reach their educational benchmarks

. Audits provider invoices to confirm accurate billings to

ensure that the system does not overpay for services

. Conducts program and fiscal audits of seven workforce

centers.

. Conducts periodic risk analysis to determine financial risk.

. Sets benchmarks for performance and implements controls and

process to achieve outcomes

. Conducts program and fiscal audits of eight workforce

centers.

. Trains & coaches office staff to ensure understanding and

adherence to State, Federal & local policy

. Evaluates, plans and forecasts contract compliance &

performance outcomes.

Workforce Solutions (ResCare)

October 2010-January 2011

Monitor/Auditor-Regional Quality Assurance Team

. Monitors workforce programs to ensure compliance with local,

state, and federal regulations.

. Conducts program and fiscal audits of twenty-eight workforce

centers.

. Conducts risk analysis of the workforce system, vendors and

contract entities to determine potential risk

. Interviews workforce personnel, system partners and customers

to identify service levels

. Audits the recruitment matching system to ensure that job

seekers are matched to suitable job postings

. Audits job postings to ensure that job postings communicate

the human resources needs of the employer.

. Makes recommendations for system improvement

. Writes formal monitoring reports to communicate systemic

strengths & weaknesses.

. Conducts EEO audits to ensure compliance to state & federal

rules and statues.

. Conducts Information Security Audits to ensure that client

confidentiality is maintained.

. Trains & coaches contractor personnel on program policy &

procedures.

Workforce Solutions (ResCare)

October 2006-October 2010

Area Manager

. Monitors workforce programs to ensure compliance with local,

state, and federal regulations.

. Audits recruitment processes and systems to ensure that job

seekers are matched to suitable job postings

. Audits job postings to ensure that job postings communicate

the human resources needs of the employer

. Recruits employer sites to serve as on-the-job training sites

for job seekers needing work experience

. Coordinates/provides joint supervision of clerical staff at

seven workforce sites

. Trains & coaches career office staff to ensure understanding

and adherence to Board policy

. Evaluates, plans and forecasts contract compliance &

performance outcomes.

. Implements & evaluates office performance to ensure fiduciary

responsibility

Gulf Coast Workforce Development Board- (Workforce Solutions)

November 1998-October 2006

Houston Galveston Area Council

WORKFORCE PLANNER/CONTRACT MONITORING AND OVERSIGHT

EQUAL OPPORTUNITY OFFICER ASSISTANT

. Identifies, evaluates and forecasts workforce strategies in

the Texas Gulf Coast region.

. Develops links between employers, residents, public school

systems, institutions of higher learning and private training

providers. Coordinates & participates in the planning and

integration of services into the one stop career office

system.

. Writes, trains and implements program policy.

. Recruits employer sites to serve as on-the-job training sites

for job seekers needing work experience.

. Audits & evaluates career office services & funding streams

in the one stop centers to ensure fiduciary responsibility.

Gulf Coast Careers/Lockheed Martin IMS (Workforce Solutions)

April 27, 1998- Nov 1998

COORDINATOR OF SUPPORT SERVICES

. Recruits, procures and maintains contracts with service

providers

. Writes, trains and implements program policy

. Develops relationships with ISDs, community colleges &

community based organizations

. Procures services to meet the needs of job seekers accessing

our workforce center

. Recruits employer sites to serve as on-the-job training sites

for job seekers needing work experience

Neighborhood Centers (Financial Aid Payment office Workforce Solutions)

November 1987- April 20, 1998

CLIENT SERVICES SUPERVISOR (ACD Call Center Supervisor)

. Interprets federal/state regulations as it relates to

eligibility for financial aid

. Develops departmental procedures to ensure the accurate

calculation of eligibility & financial aid

. Works extensively with school districts, state and city

contractors to evaluate program objectives

. Supervises personnel who are responsible for eligibility

determination

. Manages the child care budgets for the JOBS program

(contract budget $5,999,683)

. Hires, manages, and trains personnel

. Conducts performance evaluations & develops goals with staff

input

. Develops training manuals & handouts for workshops

. Conducts departmental audits to ensure contract compliance

. Works extensively with Finance & Billing to develop ad-hoc

reports

. Coordinates/supervises off-site child care enrollment

processes

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