Customer Service Representative

Reginald J. Bowser

**** ******* ***** • Mason, Ohio 45040 • 614-***-**** • ************@*****.***

Summary of Qualifications

• More than eight years experience.

• Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage.

• Profound skill in using spreadsheets and word processing software packages, organizing data and materials, and

preparing reports and documents and in entering data accurately and efficiently.

• Strong ability to interpret, apply and explain applicable codes, ordinances, policies and procedures; research information

and solve customer service problems.

• Uncommon ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain

attention to detail despite frequent interruptions.

• Immense ability to establish and maintain effective working relationships with those contacted in the course of the work.

Summary of Work Experience

Randstad Staffing Agency/MXD Group August 2013 – December 2013 Grandview, Ohio

Customer Service Representative/Line haul Clerk

• Third party customer service representative for delivery/logistics company.

• Process inbound customer inquiries as well as complete outbound calls to schedule deliveries.

• Promoted to Line haul clerk, responsible for network operations and logistics.

• Created LTL’s as well as full truck loads for shipment across the United States.

• Maintained excellent relations with shippers, clients and customers on daily basis.

City Of Columbus Recreation and Parks June 2009 – October 2012 Columbus, Ohio

Seasonal Permit Department Attendant

• Set up and tear down of private events such as: weddings, graduation and birthday parties, etc.

• Enforced fire codes and safety standards during events.

• Supervised basketball and volleyball rentals of city athletic complex facilities.

• Hosted city open houses in efforts to educate guest about our services and book events.

• Provide alcohol and catering information and referrals. Sustain supplies for all facilities.

Cheeseburger Café June 2007- August 2007 Columbus, Ohio

Server/Shift Leader

• Take orders for and serve all food and beverage requests, using suggestive selling techniques.

• Processed daily revenues and bank deposits during closing duties as shift leader.

• Maintained the flow of operations from the kitchen to the dining room.

• Delegated cleaning duties.

Safelite Autoglass February 2007- March 2007 Columbus, Ohio

Customer Service Representative

• A third party administrator for major insurance companies throughout the United States

• Experience in processing insurance claims for glass damage, data entry, and maintain excellence in customer service.

• Answering inbound phone calls, processing insurance information, appointment assigning/location, outbound calling to

policy holders, customer education/comprehension on insurance policies and procedures.

• Courteously educate policy holders, customer convenience with repair scheduling,

Ohio State University Medical Center September 2004 – December 2006 Columbus, Ohio

Patient Care Associate/Student Nurse Aide

• Perform tasks delegated by nurses

• Assist in implementation of patient’s plan of care

• Answer phones/call lights, assemble admission packets, maintain patient information confidentiality, budget

consciousness, assist visitors, doctor consult requests, and maintain communications throughout departments.

Autumn Healthcare October 2003 – May 2004 Newark, Ohio

Certified Nurse’s Assistant

• Perform tasks delegated by nurse, assist in implementation of resident’s plan of care in an Extended Care Facility

• Nightshift cleaning, stocking, resident assistance, physical therapy and maintaining skin integrity of residents

• Answering phone calls, visitor assistance, stocking supplies

• Assuring residents of ECF feel safe, abide by policies and procedures and Residential Rights

Central Ohio Technical College January 2002 – October 2003 Newark, Ohio

Administrative Assistant to the Dean of Student Affairs

• Completed all organizational and administrative activities for the Student Affairs Office

• Appointment scheduling and therapy sessions, maintain student confidentiality, filing, research, attend meetings, create

pamphlets, flyers, student information guide, campus tour guides, telephone communications

• Assure student satisfaction with acute job knowledge, supplying adequate resources and assisting students

Abercrombie & Fitch Distr. Center November 2000 – June 2001 Columbus, Ohio

Direct Packer

• Completed all retail packaging for distribution and sale.

• Time sheet and time keeping management. Daily goal values.

• Quality assurance evaluations, and though no direct customer interaction, used latest technology to efficiently supply

store demands across the country.

Tumbleweed Restaurants April 1999 – August 2000 Columbus, Ohio

Host

• Provide service to all customers as well as assist servers with needs. Hosting and seating services.

• Table cleaning and preparation. Maintain overall flow of operations from kitchen to the dinning room.

• Guest reservations and special party preparations.

2001-2004 Central Ohio Technical College Newark, Ohio

Major: Registered Nursing Concentration: Intensive/Critical Care Cumulative GPA: 3.1

2005-2006 Ohio State University Columbus, Ohio

Major: Registered Nursing Concentration: BSN program Cumulative GPA: 2.94

2009-2012 Kent State University Kent, Ohio

Major: Fashion Merch. Minor: Marketing/Photo Illustration Cumulative GPA: 3.0

Leadership

2008-2009 Cleveland Fashion Week backstage fashion show assistant for Project Runway’s own Valerie Mayan.

President of non-profit organization, STRIVE, at COTC providing community service to local area. (Standing Together

Responsibly In Volunteer Efforts).

Big Brother Mentor with The Big Brothers Big Sisters national organization.

Volunteer in organizing fund raising activities for the United Way and Helping Hands organizations.

Participant with Habitats for Humanities state program.

Tutor for MR/DD students in high school. (MR/DD = Mental Retardation and Developmental Disabilities).

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