Kimberly Hollie

Acworth, Ga. *****

414-***-****-Cell

678-***-****- HM

acccdq@r.postjobfree.com

Dear Hiring Professional:

I am very interested in the position and feel that I am uniquely qualified to be effective in the role.

I have gained experience in business office administration, data processing, and customer relations from

several industries. These experiences included successfully managing multiple high priority tasks,

processing customer invoices, responding to vendor requests and performing receptionist tasks. Addition I

managed the internal mail distribution process. As a Correspondence Specialist, I researched and resolved

100% of customers open discrepancies and disputes. I effectively managed customer’s accounts to include

company and customer confidential information.

Moreover, my previous roles allowed me to understand and interact directly with the internal and external

customer ensuring good customer relationships by increasing value to the customer. I have a strong passion

for continuous improvement, excellent people skills, conflict management, and the ability to develop and

influence others.

I would like to meet with you to further discuss the position and how I could contribute to your

organization. Please contact me at 414-***-****

Sincerely,

acccdq@r.postjobfree.com

Kimberly Hollie

414-***-****

E-Mail: acccdq@r.postjobfree.com

Career Overview

I am an energetic professional with more than 15 years of office and customer service experience. I

have a strong reputation for being a very dependable team player with excellentcommunication skills.

I havesuccessfully contributed and worked in fast pace office production environments.

Skill Highlights

• Experience using Boss and Case tracking maintenance system.

• Strong sense of urgency, outstandingattention to detail, quality and

continuous improvement mindset, and organizational proficiency.

• Exceptional multi-task experience.

• People software – Oracle.

• Bas-WareAccounting Software.

• Microsoft Products (Word, Excel).

• Ten Key 6800 KPH (Data Entry/payment processing) experience.

• Time management skills.

Professional Experience

Morgan Stanley Smith Barney (Adecco Employment

Services)

August

2011 to Houston, TX.

December

• Performed 30 wire transfers daily to include journals,

2011

ach transfer,and stock withdrawal.

• Coordinated and scheduled Financial Advisor

meetings with clients.

• Researched activity and generated reports for internal

and external clients.

• Provided and updated account information to all clients.

• Assisted with other projects assigned by Manager and

Stock Brokers.

• Ensured client monthly IRA & dividend checks were

mailed and set up new IRA Rollover accounts.

May 2009

to March

JPMorgan Chase - Customer Service Assistant

2011

Elgin, IL.

• Managed and reactivated debit cards for customers.

Processed customer refund checks for metro cards

payments.

• Processed over 300-500 metro card statements for

customers with 100% accuracy.

• Responded to 100% of vendor inquiries and reconciled

vendor statements.

• Updated customer address, name, and other

information on their accounts.

• urate and timely processing of customer account

Ma

closures.

nag

•

ed Set-up new accounts for customers.

•

the Ensured department procedures and bank regulation are

acc executed.

• Received, sorted, scanned in mail correspondence while

using the automated equipment, and distribute to the

correct departments.

•

Monster Worldwide - Accounts Payable Specialist

Milwaukee, WI.

November 2005

to September

2008 ● Processed high volume of invoices and PO’s (100-250). Through check

electronic methods.

● Entered new vendor set up while performing maintenance and data

processing in Oracle I.

● Ran weekly "check runs" for vendor payments, independent contractors,

customer refunds. Filed completed check and electronic payment batches.

● Communicated with vendors and the division office to resolve

outstanding issues.

● Completed all projects assigned by Manager or Disbursement Director

and provided account status information to vendors.

JP Morgan Chase - Tax Specialist

June 2005 to

March 2004 Milwaukee, WI.

● Researched high volume internal customer accounts that required tax

information worked directly with attorneys across the U.S.

● Utilized good judgment and knowledge to determine if the taxes will be

paid on property to avoid a loss to the bank.

● Called between 40-60 counties to verify if property taxes were paid.

● Distributed work into the queue of co-workers to meet daily capacity

requirements.

JP Morgan Chase - Account Payable Specialist

March Milwaukee, WI.

2003 to

February

● Verified vendor invoices, updated and maintained vendor

2004

files and researcher missing payment.

● Reviewed all pertinent documentation for various

types of loan payment processing.

● Refunded internal and external customer's inquiries for

payments and account maintenance.

● Resolved 100% of outstanding balance sheets issues.

● Completed new account set-up, account maintenance,

and ensured account accuracy in a timely manner.

Reconciled payments for remittance and statements for

the customers.

● Process 200 PO invoices daily with 100% accurately.

Education

Cardinal Stritch University

Milwaukee, WI

Texas Community College

Fort Riley, KS

(affiliated with

U.S. Army

Logistics

Purchasing

Certificate

Business Office

Assistance

Certificate

Contact this candidate